Académique Documents
Professionnel Documents
Culture Documents
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This presentation
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What is the process approach?
The systematic management of processes and
their interactions to achieve intended results
.
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Process approach and risk-based
thinking
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The process approach and PDCA
Processes can be managed using the PDCA
cycle
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What are the possible benefits?
Increases accountability
Increases ability to focus and link key processes
Improves internal integration of processes
Increases awareness of process performance for
more consistent results
Better use of resources
Improves customer confidence in the
organization
All of these add value for the organization
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Additional information is available at
https://committee.iso.org/tc176sc2