FACULTATEA DE MANAGEMENT, INGINERIE ECONOMICA IN

AGRICULTURA SI DEZVOLTARE RURALA BUCURESTI

MASTER DEZVOLTARE RURALA

QUALITY MANAGEMENT

Profesor coordonator: Masterand: Sora Cristina Florentina

DR. SUZANA CISMAS anul I
WHY QUALITY MANAGEMENT?
Quality management is all of the
processes and activities needed to
determine and achieve project quality.
But what does "quality" really mean?
At its most basic level, quality means
meeting the needs of customers. This is
also known as "fit for use."

oQuality means conformance to specifications and

fitness for use.
oProjects or products with unnecessary features
can be too expensive to meet the business need.
oPrevention is much cheaper than inspection, build
quality in early to minimize costs/maximize quality.
 3 KEY QUALITY MANAGEMENT CONCEPTS
As the project manager, there are three
key quality management concepts that will
help you deliver a high quality project.

1. Customer Satisfaction is a key measure of a project's

quality. It's important to keep in mind that project
quality management is concerned with both the product
of the project and the management of the project.
If the customer doesn't feel the product produced by
the project meets their needs or if the way the project
was run didn't meet their expectations, then the
customer is very likely to consider the project quality as
poor, regardless of what the project manager or team
thinks.
As a result, not only is it important to make sure the
project requirements are met, managing customer
expectations is also a critical activity that you need to
handle well for your project to succeed.
2. Prevention over Inspection
The Cost of Quality (COQ) includes money spent during the
project to avoid failures and money spent during and after the
project because of failures. These are known as the Cost of
Conformance and the Cost of Nonconformance.
•The cost of preventing mistakes is usually much less than the
cost of correcting them.

Cost of Conformance Cost of Nonconformance

•Prevention Costs Training •Internal Failure Costs
•Document Processes Rework
•Equipment •Scrap
•Time To Do It Right
•Appraisal Costs Testing •External Failure Costs
•Destructive Testing Loss Liabilities
•Inspections •Warranty Work
•Lost Business
 3. Continuous Improvement is a concept
that exists in all of the major quality
management approaches such as Six
Sigma and Total Quality Management
(TQM). In fact, it is a key aspect of the last
concept, prevention over inspection. Continuous improvement is simply the
ongoing effort to improve your products,
services, or processes over time. These
improvements can be small, incremental
changes or major, breakthrough type
changes.

From a project perspective, this concept can

be applied by analyzing the issues that were
encountered during the project for any
lessons learned that you can apply to future
projects. The goal is to avoid repeating the
same issues in other projects
HOW DO WE MANAGE QUALITY?

 Three processes
 Plan Quality
 What is quality and how will we ensure it?
 Perform Quality Assurance
 Are we following the quality standards?
 Perform Quality Control
 Are we meeting the quality standards?

Plan Perform Perform

Quality Quality Quality Control
Assurance
PLAN QUALITY

Plan Quality involves identifying the

quality requirements for both the
project and the product and
documenting how the project can show
it is meeting the quality requirements.
 PLAN QUALITY
Inputs Tools & Techniques Outputs
Scope Baseline Quality Management
 Cost-benefit analysis Plan
Stakeholder Register  Cost of quality
Quality Metrics
 Control charts
Cost Performance
Baseline  Benchmarking Quality Checklists
 Design of experiments
Schedule Baseline Process Improvement
 Statistical sampling Plan
Risk Register
 Flowcharting
Enterprise Project document
Environmental Factors  Proprietary quality
updates
management methodologies
Organizational Process
Assets  Additional quality planning
tools

Plan Perform Perform

Quality Quality Quality Control
Assurance
QUALITY ASSURANCE

Quality assurance are the activities and

management processes that are done
to ensure that the products and
services the project delivers are at the
required quality level. It is process
driven and focused on the development
of the product or delivery of the service.
 PERFORM QUALITY ASSURANCE
Tools & Techniques
Outputs Organizational
Project Management Plan Process Assets
 Plan quality and perform
Inputs Updates
quality control tools and
Quality Metrics
techniques
Change Requests
Work Performance  Quality audits
Information
 Process analysis Project Management
Plan Updates
Quality Control
Measurements
Project Document
Updates

Plan Perform Perform

Quality Quality Quality Control
Assurance
 QUALITY ASSURANCE VS QUALITY CONTROL

Quality assurance and quality control are

sometimes confused with each other.
One of the key quality assurance principles
that differentiates it from quality control is
that quality assurance is
performed during the project to help make
sure the product meets the quality standards.

Quality Control, on the other hand, evaluates whether the

resulting product produced by the project met the quality
standards. Quality control activities are performed after a
product has been created to determine if it meets the
quality requirements. The results of the quality control
process are used by the quality assurance process to
determine if any changes are needed to the quality
assurance process.
 PERFORM QUALITY CONTROL
Inputs Tools & Techniques
Project Management
Plan  Cause and effect diagram Quality Control
Outputs Measurements
Quality Metrics  Control charts
Validated Changes
 Flowcharting
Quality Checklists Validated Deliverables
 Histogram
Organizational Process
 Pareto Chart Assets Updates
Work Performance
Measurements  Run chart Change Requests
Approved Change Requests  Scatter diagram Project Management
 Statistical sampling Plan Updates
Deliverables  Inspection Project Document
Updates
 Approved change requests
Organizational Process
review
Assets

Plan Perform Perform

Quality Quality Quality Control
Assurance
PERFORM QUALITY CONTROL
Quality Control verifies that the product
meets the quality requirements. Peer
reviews and testing are two methods used
to perform quality control. The results will
determine if corrective action is needed.

For some of these tools, it is helpful to have a

basic understanding of sampling and
probability.
These quality control tools and techniques
can help you in three ways:
Confirm that your project is meeting the
quality standards
Provide a basis for corrective action
Provide feedback about your quality
assurance process
THANK YOU FOR YOUR
ATTENTION!!!