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c Definition
c Characteristics of Emotion
c Types of Emotion
c Positive Emotions
c Negative Emotions
c Plutchikǯs model of emotions
c Effects of Emotions in an organization
c Conclusion
cEmotions are intense feelings directed towards
someone or something.

cAn emotion is a mental and physiological state

associated with a wide variety of feelings, thoughts, and
cMt is a mental and physiological state associated with a
wide variety of feelings, thoughts, and behavior.
cDirected towards a someone or something.
cAlways a result of environment of an individual.
cAre affected by values of an individual.
cMt has a powerful impact on memory
cEmotions are always started by an event or object
cSometimes emotions loose focus on the event or object
that started the feeling & dissipates to other events.
Types of Emotions
cPositive Emotions
cNegative Emotions
rPositive emotions are those which express a favorable
evaluation or feeling.

rExamples of positive emotions are Joy, Gratitude, Happiness

rNegative emotions are those which do not express a favorable
evaluation or feeling.
rô e term "Negative Emotions" implies all t ose emotions w ic
are negative in c aracter.
rThey prevent us from seeing and accepting the life situations
Plutchikǯs Model of emotions


6 vance emotion Compose of... 6 vance opposite
Jasic emotion Jasic opposite
ptimism Anticipation©+ Joy
¦ove Trust Joy + Trust   
Submission Trust + Fear
Awe Fear + Surprise
Disappointment Surprise + Sadness  
Remorse Sadness + Disgust 
Anticipation Disgust + Anger
©  ©

Aggressiveness Anger + Anticipation


c Emotions play a vital role in organizations.
c Emotions can enhance the performance or hinder the
performance of Employees.
c Positive emotions can enhance the employee
Example- Mf a employee is in a calm and stable frame
of mind due to a content family life then he or she
would be more productive n committed towards the
c Negative emotions on the other hand can play as a
hindrance in the employee performance
c Ms the ability to detect and manage emotional cues and
c Mt is the ability of an person to
1.Be Self Aware
2.Detect emotions in others
3.Manage emotional cues and information
c Emotional Mntelligence plays an important role in job
c Emotionally intelligent people are most likely to be
effective in an organization.


c A situation in which an employee expresses
organizationally desired emotions during
interpersonal transactions at work.
c Emotional dissonance is inconsistencies between the
emotions people feel and emotions they project.
Examples- Airhostesses to be cheerful, Doctors are
expected to be emotionally neutral.
c Emotional dissonance can take a toll on employees.
c Emotions are a result of events or situations.
c Emotions play a vital role in day to day life and in
c Emotions are affected by personal values and virtues.
c Neutral Emotions never exists in an individual.
c Positive emotions are always productive and should be
always encouraged.
c Negative emotions most of the time will reduce
productivity and effectiveness of an individual, so they
should always be kept in a check.
c Emotions as long as human life exists will play a vital
role in day to day life as well as organizations.