Social BPM

Literature Reviews

Student: Nguyen Minh Duc

Advisor: Prof. Yongsun Choi
Social BPM: The idea

Integrating social network tools and practices

with BPM for improving effectiveness
and efficiency of business processes
Social for BP design and improvement
 Integration of social networks in BPM-based interfaces
 Collecting feedback
 Analysing streams

Social for BP participation and implementation

 Integration of social networks in
BPM-based interfaces
 Some tasks implemented through
social interaction instead of
traditional applications
– Social assignment of responsibility
– Escalation
– Task execution
– Destructured processes (vs. email)

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Socialization goals

Weak Ties / Tacit Knowledge – eg. team formation

Knowledge sharing – eg. self-served tech support
Social Feedback – eg. quality monitoring
Transparency – eg. government
Participation – eg. participatory budget
Activity distribution – eg. crowd-sourced tasks
Decision distribution – eg. social CRM

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Social media categories

It’s not just about

Twitter

and
Facebook

Tens of categories
Hundreds of solutions
Different purposes

Source: http://www.theconversationprism.com/
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Social media categories

Anthony J. Bradley and Mark P. (2011). The Social Organization:

How to Use Social Media to Tap the. Collective Genius of Your
Customers and Employees. Boston: Harvard Business Review
Press.
 Social creation via collaborative projects such as wikis, Google Doc.
 Social networking via "social profile management" services such as
Facebook and LinkedIn
 Social publishing that is, content sharing and aggregation on, for
instance, Flickr and Youtube among many others
 Social feedback that is, ratings, rankings and commentary, such as
product reviews on Amazon.com

? Social bookmarking
Source: http://www.theconversationprism.com/
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Social media categories

AichnerT, JacobF. Measuring the Degree of Corporate Social

Media Use. International Journal of Market Research 2015.
 Blogs
 Business Networks
 Collaborative Projects
 Enterprise Social Networks
 Forums


Microblogs
Photo Sharing
? Wikis
 Products/services review
 Social bookmarking
 Social gaming
 Social Networks
 Video Sharing
 Virtual World
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 Impact on the BPM cycle
Brambilla, M., Fraternali, P.: Combining social web and BPM for improving
enterprise performances: the BPM4People approach to social BPM. In:
Proceedings of the 21st International Conference Companion on World
Wide Web, pp. 223–226. ACM Publishers, New York (2012)

Social BPM
notation Socialization
design
Design patterns
Socialization
goals Analysis
Optimize Model

Deploy Model
Monitor transformation
Participatory &
social enactment
Execute Social BPM
architecture
M. Dumas, M.L. Rosa, J. Mendling, H.A. Reijers
Fundamentals of Business Process Management
7
Springer (2013)
 Socialization
Social BPM
Design - Model Phase notation
design
patterns

Brambilla M, Fraternali P, Vaca C (2012) BPMN and design patterns

for engineering social BPM solutions. In: Business Process
Management Workshops. Springer, Heidelberg, pp 219-230 [5]

BPMN tasks stereotyped to denote social activities.

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 Socialization
Social BPM
Design - Model Phase notation
design
patterns

Brambilla M, Fraternali P, Vaca C (2012) BPMN and design patterns

for engineering social BPM solutions. In: Business Process
Management Workshops. Springer, Heidelberg, pp 219-230 [5]

Social BPM design pattern

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 Social BPM
Design - Model Phase notation

Z. Maamar, S. Sakr, N. Faci, N. Boukhebouze, and A. Barnawi.

SUPER: Social-based Business Process Management Frame-work.
InProceedings of the 12th International Conference on Service
Oriented Computing (ICSOC’2014), Paris, France, 2014. [8]

Social BPM design pattern

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 Collaborative
Design - Model Phase Wikis
projects

Neumann, G., Erol, S.: From a Social Wiki

to a Social Workflow System. In: Ardagna,
D., Mecella, M., Yang, J. (eds.) BPM 2008.
LNBIP, vol. 17, pp. 698–708. Springer,
Heidelberg (2009) [1]
 Design Workflow as a Wiki page. Initiate a
process and receive contributions from
users and approve them.

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 Collaborative
Design - Model Phase Wikis
projects

Neumann, G., Erol, S.: From a Social Wiki to a Social Workflow

System. In: Ardagna, D., Mecella, M., Yang, J. (eds.) BPM 2008.
LNBIP, vol. 17, pp. 698–708. Springer, Heidelberg (2009). [1]

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 Wikis
Collaborative
Design - Model Phase Forums
Blogs
projects

Rossi, D., Vitali, F.: Workflow Enactment in a Social Software

Environment. In: Ardagna, D., Mecella, M., Yang, J. (eds.) BPM
2008. LNBIP, vol. 17, pp. 716–722. Springer, Heidelberg (2009) [2]

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 Social
Design - Model Phase bookmarking

Silva, A.R., Meziani, R., Magalhães, R., Martinho, D., Aguiar, A., Flores,
N.: AGILIPO: Embedding Social Software Features Into Business
Process Tools. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM
2009. LNBIP, vol. 43, pp. 219–230. Springer, Heidelberg (2010) [3]
 Tagging - Create folksonomies around generic instances in order to
add semantic value to their content and foster business process model
evolution.
 Versioning- The AGILIPO model is presented in versioned wiki-like
pages, keeping track of all suggestions made by modelers and
enforcing suggestion synthesis.
 Comments - Comments can be used to allow discussion when
modelers do not agree on business process model evolution and also
to justify execution of generic behavior.
 Ratings- Ratings can be used to gather executor’s quantitative data
about the suitability of the business process model for the particular
business process instance she is executing.
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 Social
Design - Model Phase bookmarking

Silva, A.R., Meziani, R., Magalhães, R., Martinho, D., Aguiar, A., Flores,
N.: AGILIPO: Embedding Social Software Features Into Business
Process Tools. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM
2009. LNBIP, vol. 43, pp. 219–230. Springer, Heidelberg (2010) [3]

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 Social
Design - Model Phase bookmarking

Silva, A.R., Meziani, R., Magalhães, R., Martinho, D., Aguiar, A., Flores,
N.: AGILIPO: Embedding Social Software Features Into Business
Process Tools. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM
2009. LNBIP, vol. 43, pp. 219–230. Springer, Heidelberg (2010) [3]

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 Social
Design - Model Phase network

A. Koschmider, M. Song, and H.A. Reijers, “Social Software for

Modeling Business Processes,” Proceedings BPM 2008 Workshops,
LNBIB, Heidelberg: Springer, 2008, pp. 642-653. [4]
 Process builders can gain insight on already selected and reused
specific process models
 Three kinds of social networks are used, a social network from a
process model repository, a social network from a user history and a
social network from an insertion history.

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 Social
Design - Model Phase network

A. Koschmider, M. Song, and H.A. Reijers, “Social Software for

Modeling Business Processes,” Proceedings BPM 2008 Workshops,
LNBIB, Heidelberg: Springer, 2008, pp. 642-653. [4]

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 Social
Design - Model Phase network

A. Koschmider, M. Song, and H.A. Reijers, “Social Software for

Modeling Business Processes,” Proceedings BPM 2008 Workshops,
LNBIB, Heidelberg: Springer, 2008, pp. 642-653..

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Other Phases

Schmidt, R., Nurcan, S.: BPM and Social Software. In: Ardagna, D.,
Mecella, M., Yang, J. (eds.) BPM 2008. LNBIP, vol. 17, pp. 649–658.
Springer, Heidelberg (2009) [6]
Erol, S., Granitzer, M., Happ, S., Jantunen, S., Jennings, B.,
Johannesson, P., et al.: Combining BPM and social software:
contradiction or chance? Journal of Software Maintenance and
Evolution: Research and Practice 22(6-7), 449–476 (2010) [7]

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Other Phases

The basic success factors of social technology are the creation of

weak ties; the wisdom of the crowds; social production; and the
view that the model consumer is a co creator of value
Social software provides a better integration of all stakeholders into
the business process life-cycle and offers new possibilities for a
more effective and flexible design of business processes
Some key benefits from incorporating social technologies into the
BPM lifecycle include the integration of process knowledge from all
stakeholders; continuous process improvement opportunities due
to community intelligence; workflow support; and stakeholder
digital identity and reputation

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 Conclusion

Social Media Techniques Employed

Lifecycle
Phases Enterprise Social Social
Business Collaborative Microblo Products/servic Social Video Virtual
Blogs Social Forums Photo Sharing bookmarkin Network WIkis
Networks Projects gs es review gaming Sharing World
Networks g s

Identification

Modelling
2 1, 2, 5 2 3 4 1

Analysis

Improvement
/ Redesign Papers [6,7] confirm that social technology factors provide benefits to this phase of the BPM lifecycle without real approaches or detailed situations
Blogs, Forums, Wikis, Feedback, Instant messaging

Implementati
on
Papers [6,7] confirm that social technology factors provide benefits to this phase of the BPM lifecycle without real approaches or detailed situations
Tags, Links, Bookmarks

Monitoring &
Controlling

Real time Monitoring ( Automated system updates or activity streams)

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Thank you!