Written Communication

Presented by:
Sarika R. Kangane
What is Written Communication ???
 Written communication has great significance in today’s business
world.
 It is an innovative activity of the mind. Effective written
communication is essential for preparing worthy promotional
materials for business development.
 Speech came before writing.
 But writing is more unique and formal than speech.
 Effective writing involves careful choice of words, their
organization in correct order in sentences formation as well as
cohesive composition of sentences.
 Also, writing is more valid and reliable than speech. But while
speech is spontaneous, writing causes delay and takes time as
feedback is not immediate.
Types of Written Communication
 Electronic Mail  Faxes
 Internet Websites  Postcards
 Letters  Contracts
 Proposals  Advertisements
 Telegrams  Brochures
 Memos

 Reports
 Bulletins
 Job descriptions
 Employee manuals
 Electronic mail
Importance of Written Communication…
 Written communication usually requires more
thought and effort than any other modes of
communication.
 Writing must be concise, informative and easy to
read as both an informative and instructional tool.
 The importance of written communication in
business is evident by the plethora of forms,
manuals and materials that companies publish each
day.
 Keep it simple
 Avoid jargon and overuse of big words .
 Use concrete, specific words rather than vague, general ones .
 Write as you talk.
 Use active verbs to bring writing to life and make it sound
conversational.
 Vary sentence length, but avoid overly long sentences .
 Use short paragraphs to break up business letters and increase
readability.
 Be careful of gender usage.
 Always edit and proofread your communications before sending
them.
 Tips for Writing With a Positive Tone
How to Improve Writing Skills…
 More accurate that is errors can be corrected or content approved before
message is sent.
 A physical record of the communication is made.
 Documentation exists to refer back to when necessary.
 Written communication is more precise and explicit.
 It provides ready records and references.
 Legal defences can depend upon written communication as it provides valid
records.
 Effective written communication develops and enhances an organization’s
image.
 Written communication takes time.
 More expensive to prepare. It costs huge in terms of stationery and the
manpower employed in writing/typing and delivering letters.
 No immediate feedback.
 Less personal.
 Also, if the receivers of the written message are separated by distance and if
they need to clear their doubts, the response is not spontaneous.
 Effective written communication requires great skills and competencies in
language and vocabulary use.
 Too much paper work and e-mails burden is involved.