Académique Documents
Professionnel Documents
Culture Documents
Personality in
Organizations
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Dr. Wen Ho Lee
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Perceptual Process Model
Environmental Stimuli
Selective Attention
Organization and
Interpretation
Emotions and
Behavior
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Selective Attention
Perceptual context
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Splatter Vision Perception
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Perceptual Organization/Interpretation
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Social Identity Theory
ACME
Widget Employees at
Employee other firms
Graduates from
U. of Vermont other schools
Graduate
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Social Identity Theory Features
Comparative process
Compare characteristics of our groups with other
groups
Homogenization process
Perceive that everyone in a group has similar
characteristics
Contrasting process
Form less favorable images of people in groups
other than our own
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The Stereotyping Process
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How Accurate are Stereotypes?
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Attribution Process
Internal Attribution
Perception that outcomes are due to
motivation/ability rather than situation or fate
External Attribution
Perception that outcomes are due to situation or
fate rather than the person
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Rules of Attribution
Internal Attribution
Distinctive Consensus
Consistent
from other (Other people
with past
situations are similar)
Seldom Seldom Frequently
External Attribution
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Attribution Errors
Self-Serving Bias
Attributing our successes to internal factors and
our failures to external factors
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Self-Fulfilling Prophecy Cycle
Supervisor
forms
expectations
Employee’s Expectations
behavior matches affect supervisor’s
expectations behavior
Supervisor’s
behavior affects
employee
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Dealing with Self-Fulfilling Prophecy
Awareness training
Leaders learn effects of negative perceptions
Problem is that awareness doesn’t prevent self-
fulfilling prophecy
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Other Perceptual Errors
Primacy
First impressions
Recency
Most recent information dominates perceptions
Halo
One trait forms a general impression
Projection
Believing other people are similar to you
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Diversity Initiatives in the NHL
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Types of Diversity Initiatives
stereotypes/prejudice
Dispel myths
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Improving Perceptual Accuracy
Diversity
Initiatives
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Know Yourself (Johari Window)
Feedback
Hidden
Area Unknown
Hidden Unknown
Area
Unknown Area Area
to Others
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Personality Defined
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Big Five Personality Dimensions
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Myers-Briggs Type Indicator
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Myers-Briggs Type Indicator
Extroversion versus
introversion
Sensing versus
intuition
Thinking versus
feeling Courtesy of Thompson Doyle Hennessey & Everest
Judging versus
perceiving
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Locus of Control and Self-Monitoring
Locus of control
Internals believe in their effort and ability
Externals believe events are mainly due to
external causes
Self-monitoring personality
Sensitivity to situational cues, and ability to
adapt your behavior to that situation
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.