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M
A A Broad Overall Broad
R Cross-Section Low-Cost Provider Differentiation
K Of Buyers Strategy Strategy
E
T Best-Cost
Provider
T Strategy
A A Narrow
Focus Focus
R Buyer
Lower-Cost Differentiation
G Segment
Strategy Strategy
E (or Market
T Niche)
THE FIVE GENERIC COMPETITIVE STRATEGIES
To achieve a low-cost edge over rivals, a firm’s cumulative costs across its overall
value chain must be lower than competitor’s cumulative cost. Particular attention,
however, needs to be paid to a set of factors known as COST DRIVERS
AVENUES FOR
ACHIEVING A COST
Revamp the firm’s overall value
ADVANTAGE Chain to eliminate or bypass some
cost-producing activities
COST DRIVERS: THE KEYS TO DRIVING DOWN COMPANY COSTS
Incentive
Economies Learning and
systems and
of Scale Experience
culture
Outsourcing or Capacity
Vertical Utilization
Integration COST
DRIVERS
Communication
Production
System and
Technology and Input Costs
Information
Design
Technology
Uniqueness Drivers: The Keys to Creating a Differentiation
Advantage
Product
Quality control Customer
features and
processes services
performance
PROVIDER STRATEGY
WORK BEST OF
INDICATES
Between appealing to the
broad market as a whole and
a narrow market niche