TOTAL QUALITY MANAGEMENT (EMM5602)

GROUP 6
ASSIGNMENT
SAIDATUL AISHAH ASGAR ZAIDI GS 44282
ZAID MOHAMMED ABDULSATTAR GS 45291
AHMAD FAIZ NOR HASSAN GS 45905
ALI HAMEED ABU LOHOM GS 45662
TALHA HAROON GS 42943
 QUESTION 1
What is the name of the quality award held annually in our country
and how does it differ from the Malcolm Baldridge award of USA
and EFQM?
There are several quality awards held annually in Malaysia by Ministry of International Trade
and Industry (MITI) such as Prime Minister’s Quality Award (now called as Prime Minister’s
Innovation Award (AIPM) since 2010) for public sector [1] and Quality Management
Excellence Award (QMEA) for private sector [2] which both categories under Industry
Excellence Awards (AKI) [3].

However, for now QMEA is the main quality award in Malaysia that give recognition to
companies/organizations with an excellent quality management practices in their day to day
operations. As for AIPM, it is the most prestigious and unique public service award to
recognize innovations that are significant and bring high impact to the country.

QMEA is the award programme that was first established in 1990 based on the
organizational excellence framework which is in 2011 the award programmes are based on
Business Excellence Framework (BEF). The BEF elements is to attain excellence and serve as
guidance for organizations to enhance their company’s performance.
 QUESTION 1
The differences between Quality Management Excellence Award
(QMEA) , Malcolm Baldridge National Quality Award (MNBQA) and
European Foundation for Quality Management (EFQM) Award are:
1. History of the award
2. Award objective
3. Criteria for assessment
4. Award framework
5. Award category
6. Award incentives
 1. AWARD HISTORY
Quality Management Excellence Award (QMEA)
1.Award programme that was first established in 1990 by MITI under Industry Excellence Award.
2.Based on the organizational excellence framework which is in 2011 the award programmes are based
on Business Excellence Framework (BEF).The BEF elements is to attain excellence and serve as guidance
for organizations to enhance their company’s performance.
3.Managed by The Malaysia Productivity Corporation (MPC).
4.Recognizes local private sector and MNC base on their annual sales turn over.

Malcolm Baldridge National Quality Award (MBNQA)

1.Established by the Malcolm Baldrige National Quality Improvement Act of 1987.
2.Award was named after President Reagan’s secretary of commerce
3.Managed by the National Institute of Standards and Technology.
4.Recognizes U.S. organizations in the business, health care, education, and nonprofit sectors (private
and public sectors).

European Quality Award (EFQM)

1.Founded in 1989 and in Oct 1991 the European Foundation for Quality Management (EFQM)
partnership with European Commission and the European Organization for Quality announced the
European Quality Award (now called the European Excellence Award).
2. Managed by EFQM as nonprofit organization
3.Recognizes internal communications to public relations, as well as a wide range of industries from all
across Europe, the Awards explore the full range of the profession, and provide a comprehensive look
at the most exceptional examples of communication in Europe.
 1. AWARD HISTORY
Anugerah Kecemerlangan Industri (AKI)
1. Introduced by the Ministry of International Trade and Industry (MITI) in 1991
2. In 2012, the AKI underwent a rebranding process to review its concept; award categories; the
evaluation and assessment procedures; as well as the incentives for winners.
3.AKI returns in 2014 with several new and improved features, with using the Business Excellence
Framework (BEF) as the benchmark criteria in the evaluation process.
4. The AKI 2014 is managed by the AKI Council which is appointed by MITI for a two-year term.

Malcolm Baldridge National Quality Award (MBNQA)

1.Established by the Malcolm Baldrige National Quality Improvement Act of 1987.
2.Award was named after President Reagan’s secretary of commerce
3.Managed by the National Institute of Standards and Technology.
4.Recognizes U.S. organizations in the business, health care, education, and nonprofit sectors (private
and public sectors).

European Quality Award (EFQM)

1.Founded in 1989 and in Oct 1991 the European Foundation for Quality Management (EFQM)
partnership with European Commission and the European Organization for Quality announced the
European Quality Award (now called the European Excellence Award).
2. Managed by EFQM as nonprofit organization
3.Recognizes internal communications to public relations, as well as a wide range of industries from all
across Europe, the Awards explore the full range of the profession, and provide a comprehensive look
at the most exceptional examples of communication in Europe.
 2. AWARD OBJECTIVE
Anugerah Kecemerlangan Industri (AKI)
1.To promote excellence and to stimulate healthy and positive competition within the industry.
2.To recognise the most outstanding companies in the manufacturing and services industries
3.To recognise companies with business plans to increase value-added products or services
4.To recognise companies with best practices that render them as inspiring role models to other
companies

Malcolm Baldrige National Quality Award (MBNQA)

1.To help companies improve quality and productivity and think strategically.
2.To recognize achievements.
3.To establish guidelines and criteria.
4.To provide guidance to other organization.

European Quality Award (EFQM)

1.To encourage organizations to improve and maintain high levels of performance based on assessment
against the EFQM Excellence Model.
 3. CRITERIA FOR ASSESMENT

QMEA MBNQA EFQM

• Leadership & • Leadership – 110 • Leadership – 10%

Management of points • Strategy – 8%
Quality - 15% • Strategic Planning – 80 • People – 9%
• Use of Quality Data & points • Partnerships &
Information - 9% • Customer & Market Resources – 9%
• Human Resource Focus – 80 points • Processes, Products
Management - 9% • Information & Analysis and Services – 14%
• Customer Focus – 11% – 80 points • Customer Results –
• Quality Assurance of • Workforce Focus – 100 20%
External Suppliers – points • People Results – 9%
12% • Process Management – • Society Results – 6%
• Process Management – 100 points
• Business Results – 15%
9% • Business Results – 450
• TOTAL = 100%
• Business Results – 35% points
• TOTAL = 100% • TOTAL = 1,000 points
4. AWARD FRAMEWORK-QMEA
4. AWARD FRAMEWORK-MBNQA
4. AWARD FRAMEWORK-EFQM
 5. AWARD CATEGORY
Quality Management Excellence Award (QMEA)
Category 1 - Local company with annual sales turnover not exceeding RM10million
Category 2 - Local company with annual sales turnover between RM10 million - RM25million
Category 3 - Local company with annual sales turnover between RM25million - RM100million
Category 4 - Local company/MNC with annual sales turnover exceeding RM100million

Malcolm Baldrige National Quality Award (MBNQA)

1. Manufacturing 4. Service
2. Small Business 5. Education (1999)
3. Health Care (1999) 6. Nonprofit (2005)

European Quality Award (EFQM)

1. Large Organizations and Business Units
2. Operating Units of Companies
3. Public Sector Organizations
4. Small and Medium-sized Enterprises (SME) in two categories, Independent SMEs'and Subsidiaries of
Larger Organizations.
 6. AWARD INCENTIVES
QMEA:
1. A trophy and a certificate.
2. Eligible to use logo of the award for publicity purposes for three (3) consecutive years from the date of receiving the award.
3. Fee exemption from the total participation fee of RM19,500 for three (3) international trade fairs OR RM1,500 for three (3)
trade missions organised by MATRADE. This incentives must be utilised within three (3) years of receiving the award.
4. Fee exemption from the participation fee for exhibition space at the Malaysia Export Exhibition Centre (MEEC) at the MATRADE
Headquarters and Malaysia Trade Centre Dubai, UAE for one (1) exhibition session. The incentive must be utilised within three (3)
years of receiving the award.
5. Fee publicity given by MATRADE offices overseas on the profile of the company together with its products and services.
6. Featured in MATRADE`s publication and space to advertise company`s product/ services in MATRADE`s export directory.
7. 20% discount on any programme organised by MPC.
8. For SME Winners a package worth RM20,000 for training organised by MPC, based on published rate of the programme. The
incentives must be utilised within three (3) years of receiving the award.
9.Company`s profile and its products/services will be featured in the websites of MITI, MPC, MATRADE and SIRIM.
10. Winners will be advertised in newspaper.
11. Priority given for SMIDEC grants.
12.Winners for QMEA will be nominated for Prime Minister Industry Excellence Award for the particular year.

For MBNQA AND EFQM THERE IS NO INCENTIVES PROVIDED

 QUESTION 2
Check the status and procedures and list the recipients of this
award (Malaysian) for the past 5 years.

QMEA
Status & procedures list
 QUESTION 2-List of recipients for the last 5
years
Recipients QMEA for 2008:
NO NAME OF COMPANY CATEGORY

1 PENCHEM INDUSTRIES SDN BHD Category 1 (Special Award)

(www.penchem.com)

2 IDEAL HEALTHCARE SDN BHD Category 2

(www.idealcare.com.my)
3 ASTURI METAL BUILDER (M) SDN BHD formerly known Category 3
as
AMALGAMATED METAL BUILDERS(M) SDN BHD
(www.ambmsb.com)

4 SUBANG JAYA HOTEL DEVELOPMENT SDN BHD Category 3 (Special Award)

(SHERATON HOTEL & TOWERS)

5 SAMSUNG ELECTRONICS DISPLAY (M) SDN BHD Category 4

(www.samsung.com)

6 PETRONAS METHANOL (LABUAN) SDN BHD Category 4 (Special Award)

(www.petronas.com)
 QUESTION 2-List of recipients for the last 5
years
Recipients QMEA for 2009:

NO NAME OF COMPANY CATEGORY

GLOBAL INDIAN EDUCATION SDN BHD
1 Category 1
(www.globalindian.org.sg/my)
SALUTARY AVENUE MANUFACTURING SERVICES SDN BHD
2 Category 2 (Special Award)
(www.salutaryavenue.com)
Category 3 also recipient for
UNIVERSITI TENAGA NASIONAL
3 PRIME MINISTER`S AWARD
(www.uniten.edu.my)
FOR EXCELLENCE 2009
TENAGA SWITCHGEAR SDN BHD Category 3 (Special Award)
4
(www.mytsg.com.my)
MOTOROLA TECHNOLOGY
5 Category 4
(www.motorola.com)
PHN INDUSTRY SDN BHD
6 Category 4 (Special Award)
(www.phn.com.my)
EASTERN PACIFIC INDUSTRIAL CORPORATION BERHAD
7 (EPIC) Category 4 (Special Award)
(www.epicgroup.com.my)
 QUESTION 2-List of recipients for the last 5
years
Recipients QMEA for 2010:
NO NAME OF COMPANY CATEGORY
CMC ENGINEERING SDN BHD Category 1
1
(cmce.com.my) (Certificate of Excellence)
SALUTARY EVENUE MANUFACTURING SERVICES SDN BHD
2 Category 2 (Winner)
(www.salutaryavenue.com)
YTL POWER SERVICES SDN BHD
3 Category 3 (Winner)
(www.ytlps.com)
PROTON HOLDINGS BERHAD
4 Category 4 (Winner)
(www.proton.com.my)
SIME DARBY PROPERTY BERHAD Category 4
5
(www.simedarby.com) (Certificate of Excellence)
 QUESTION 3

Do you think this award has helped to boost up Malaysia’s

overall performance on quality?
Quality Management Excellence Award (QMEA) has helped to boost up
Malaysia’s overall performance on quality. This is proven by the improvement
and contribution by the award recipients for example Samsung Electronics
Display (M) Sdn Bhd winning the Industry Excellence Awards 2008's Quality
Management Excellence Award for its exceptional achievements in top
management leadership, customer focus and HR management [7]. In 2009,
PHN Industry Sdn Bhd winning the award and again in 2014 they still manage
to win category 1 for manufacturing [8]. All in all, it shows that the QMEA
really helping stimulate companies to improve quality and productivity for the
pride of recognition while obtaining a competitive edge through increased
profits.
 REFERENCES

1. http://www.mampu.gov.my/web/en/aipm
2. http://www.mpc.gov.my/home/?sstr_lang=en&cont=ds&id=s1&item=d6
&s_item=6i1&t=3
3. http://www.miti.gov.my/cms/content.jsp?id=com.tms.cms.section.Sectio
n_18044f37-c0a81573-4e2c01b6-b1da2834
4. http://www.baldrigepe.org/foundation/history.aspx
5. http://www.efqm.org/what-we-do/recognition/efqm-excellence-award
6. http://www.efqm.org/
7. http://www.samsung.com/my/news/local/samsung-wins-malaysia-s-
industry-excellence-award
8. http://www.phn.com.my/awards.htm
9. The management and control quality,8th edition by Evan Lindsay,chapter
3 ,Philosophies & Frameworks,Baldrige and European Quality Award