Presented By

MD ABRAR M MULLA
Dtdc courier domestic and
international
Topic: ‘Franchise Satisfaction of DTDC’

Internal Guide: DR.Rajendra prasad

CONTENT
Industry Study
Company Profile
Introduction to Topic
Objectives of Research
Scope, Need and Significance of Study
Research Methodology
Research Expected Outcomes
Bibliography
Industry Profile
The Third-Party-Logistics provider (TPL) is a firm that provides a one
stop service to its customers of outsourced or „third party‟ logistics
services for the part, or all of their supply chain management functions.

Third party logistics providers specialize in integrated operation,

warehousing and transportation services that can be scaled and
customized to customer's needs based on market conditions and the
demands and delivery service requirements for their products and
materials.
According to the Council of Supply Chain Management
Professionals, TPL can be defined as “A firm that provides multiple
logistics services for use by customers. Preferably, these services are
integrated or „bundled‟ together, by the provider.

Among the services, TPL provides transportation, warehousing,

cross-docking, inventory management, packaging, and freight
forwarding”.
Company Profile
Name : DTDC
Year of Establishment : 1990
Head Office : Bangalore
Nature of Business : Courier and Cargo Ltd
Zonal Office : 07
Franchisees : 11500
Service Availability : 40 Countries(240 International
Location)
Area Coverage : 10500 Pin code in india
Shpments : 12 million (Consignment ) Every
Month
Cont..
DTDC : 35,000 including (employees,Francises and
their associates)
Products : Premium express product like
1> DTDC PLUS
2> DTDC BLUE
3> PRIME TIME PLUS
4> PREMIUM EXPRESS CARGO
5> GROUND EXPRESS CARGO
Transportation Medium : Roadways, Railways,Airways and
Waterways
Website : WWW.dtdc.com
Departments
CHANNEL DEPARTMENT
ACCOUNTS DEPARTMENT
L&D DEPARTMENT
RETURN TO ORIGIN
 IT DEPARTMENT
DOTZOT
Topic
‘FRANCHISE Satisfaction’ of DTDC.

Objectives of Topic:

Good Relationship with organization

Improve in service standards and commitments
To focus on franchise loyalty and make it a goal of
organization

Research Design
METHODOLOGY:

Data required for the study is collected from both the sources
i.e.

1. Primary Data
2. Secondary Data

Data Collection:

Primary Data:

It is collected through questionnaire .

It is also collected by the way of discussing with the

franchisees.
Secondary Data:
Company websites.
Reference books.
LIMITATIOMS OF THE STUDY:
 Limited base time for the project.
 Sample size restricted to 16 samples only.
 Some of the franchise are hesitant to express their views.
 Franchise will be given unwanted answers due to fear of organization

Sample Size:
 Samples of 16 respondents have been selected to undertake study.

Sampling Unit:
 Hubballi Dharwad franchise .

Sampling Frame:
 Franchise of hubballi branch.

Sampling Method:
 Simple Random Sampling

Duration of the study

 2 months
 Expected cotcomes

 Franchise may retain for longer period of time

 Organization can improve its service according to their

expectation
BIBLOGRAPHY
Books:
 Markiting Research - N K Malhotra Satyabhusan Dash.

 Sales & Distribution Management –Tapan k.panda

Websites:

 www.google.com

 www.dtdc.com

 www.slideshare.com
. Thank You