Understanding

Work Teams

https://www.remindercall.com/ted-
talks-front-office-managers/

http://www.humanmetrics.co
m/cgi-win/jtypes2.asp
 Session Objectives

1.Contrast work groups and work teams

2. Importance of trust, conflict,

commitment, and accountability to

team success.

2
WORD JUMBLE
PARTS OF THE WORKSHOP
• MOTIVATION
• LECTURETTE
• MAIN ACTIVITY
• TEAM ASSESSMENT

4
 Honesty and truthfulness.

• Word in jumbled form y n i t e r i g t

Integrity

Next Question

Click for the answer

 A characteristic of high-performance teams
where members believe in the integrity,
character, and ability of each other.

• Word in jumbled form u s t t r

Trust

Next Question

Click for the answer

 Willingness to protect and
save face for a person.

• Word in jumbled form y a t y l l o

Loyalty

Next Question

Click for the answer

 Willingness to share ideas
and information freely.

• Word in jumbled form s o s n n e e p

openness
Next Question

Click for the answer

 Reliability, predictability, and good
judgment in handling situations.

• Word in jumbled form y c s n s t o I e i c

consistency
Next Question

Click for the answer

 Technical and interpersonal
knowledge and skill.

• Word in jumbled form m c o n p t e e e c

competence
Next Question

Click for the answer

 What’s the ultimate
measure of a great
team?

©Prentice Hall, 2001 Chapter 9 11

A Quick Overview

INATTENTION TO PAGE
RESULTS 13
AVOIDANCEOF
ACCOUNTABILITY

LACK OF COMMITMENT

FEAR OFCONFLICT

ABSENCE OF TRUST

THE FIVE DYSFUNCTIONS OF A TEAM MODEL

P AR T 2. THE FIVE DYSFUNCTIONS OF ATEAM MODEL

Why Have “Teams” Become So
Popular in the Workplace?
• Teams typically outperform
individuals when tasks require
multiple skills, judgment and
experience.
• Teams use employee talents better.
• Teams are more flexible and
responsive to changes in the
environment.
©Prentice Hall, 2001 Chapter 9 15
To sum up, the story of the rabbit and turtle
teaches us many things:
Never give up when faced with failure
Fast and consistent will always beat slow and
steady
Work to your competencies
Compete against the situation, not against a
rival.
Pooling resources and working as a team will
always beat individual performers
 Team Versus Group: What’s the
Difference?
Work Group
A group that interacts primarily
to share information and to
make decisions to help each
group member perform within
his or her area of responsibility.

Work Team
A group whose individual efforts
result in a performance that is
greater than the sum of the
individual inputs.
Comparing Work Groups and Work
Teams
 WORLD BEST
RECORD
CHALLENGE

©Prentice Hall, 2001 Chapter 9 19

©Prentice Hall, 2001 Chapter 9 20
©Prentice Hall, 2001 Chapter 9 21
©Prentice Hall, 2001 Chapter 9 22
TEAM
ASSESSMENT

Thank you.

Copyright © 2012 Patrick Lencioni. All Rights Reserved

TEAM ASSESSMENT
 THE RATING SCALE:

1 = Never 2 = Rarely 3 =Sometimes 4 =Usually 5 =Always

1. Team members admit their mistakes.

2. Team members are passionate and unguarded in their discussion of issues.

3. Team members are quick to point out the contributions and achievements of others.
PAGE
4. Team meetings are interesting and compelling (not boring).
2
5. During team meetings, the most important—and difficult—issues are discussed.

6. Team members acknowledge their weaknesses to one another.

7. Team members voice their opinions, even at the risk of causing disagreement.

8. Team members point out one another’s unproductive behaviors.

9. The team has a reputation for high performance.

10. Team members ask for help without hesitation.

11. Team members leave meetings confident that everyone is committed to the decisions that were
agreed upon.

12. During discussions, team members challenge one another about how they arrived at their
conclusions and opinions.
Copyright © 2012 Patrick Lencioni. All Rights Reserved

THE FIVE DYSFUNCTIONS OF ATEAM

YourName (Optional)

TEAM ASSESSMENT SCORING INSTRUCTIONS

1. Transfer yourratings from each statementonthe TeamAssessmenttothe corresponding blank below.Make

certain that the number youassigned to each statementis transferred tothe appropriate blank.

2. Add the columns and fill in thetotals.

3. Todetermine the average score for each fundamental, divide the total score bythe number indicated belowthe total
for each column.
TRUST CONFLICT COMMITMENT ACCOUNTABILITY RESULTS PAGE

5
1. 2. 11. 8. 3.

6. 4. 19. 16. 9.

10. 5. 24. 20. 14.

13. 7. 28. 21. 15.

17. 12. 30. 26. 25.

22. 18. 34. 35. 29.

32. 23. 38. 36. 31.

33. 27. 37.

TOTAL TOTAL TOTAL TOTAL TOTAL

÷8 ÷8 ÷7 ÷7 ÷8

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE

"You can discover more about
a person in an hour of play
than in a year of
conversation" – Plato
 MARAMING
SALAMAT PO SA
INYONG LAHAT!!!
WILLIAM E. FELISILDA