MPL Laundry Service

Group I1
MPL
 Service provider for TAPMI & MIT
 5 collection centers across Manipal
2 in TAPMI(Block 1 & Block 2)
 2 in MIT(Hostel 14B, ground& 4th floor)
 1 in Badagabettu
 9 resources for all activities.
 About 500-1000kgs of clothes come for
washing each day.
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 How does it work/Process Map

collects the clothes from

The students/customer
clothes are counted and bill is prepared
They are tagged
Carried to laundry via auto rickshaw

Bright Colored

Hydro Extraction Rinsing Hand wash Machine washChemicals to be applied Segmentation is done

White clothes

Drying Ironing Packing Delivery Store

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Finish Payment Received
Core Processes
 Collection & distribution
 Transportation
 Segmentation
 Washing
 Hand Wash
 Rinsing
 Extracting Water
 Drying
 Ironing
 Packaging & Quality Check

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Service Blueprint

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Process Layout

       Gro und Flo o r         First Flo o r 6

Issues With MPL
 Power Outage
 Problems with Automatic Boiler
 Storage of washed clothes
 Lack of checking mechanism @ collection center
 High maintenance charges

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Poka-Yoke
 Generators for Power failures
 Letting air go out as water goes
 in boiler
 Payment of fine for late pickup
 Proper checking mechanism
 @ collection centers
 Training of staff

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Improvements
A The  pe rso n who  c o lle c ts 
 Quality check @ The  Clo the s
                                                
 Washing 5432                                                 
                                    Bill 
 Ironing 4 Numbe r
                                                
 Delivering                                                 
                Numbe r o f c lo the s 
in that
 Identifying missing clothes Partic ular bill               
                                                
 Wash care                                                 
                             
 Changing water frequently
 Hand Wash for white clothes
 Handling care
 Putting clothes directly into box
 Keep suits in hangers
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Performance Over a Period For TAPMI

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Conclusion
 On Weekends as number of clothes collected
are high hence an extra person should be
deployed at the collection center to examine
the clothes collected and provide better
service.
 Advance Payment and fine for late pick up
should be made mandatory which will
reduce the storage cost.
 Use of hangers while transporting the clothes
in auto rickshaw to prevent from getting
wrinkles.
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 THANK
YOU

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