Welcome to Our

Presentation
Submitted By:

NAME ID NO
Shova Saha Ev 16013030
Mousheta Jahan Ev 16013038
A. K. M. Asif Ahmed Ev 16013040
Md. Ashraf Uddin Ev 16013048
Chowdhury

Bangladesh University of
Professionals
Universal Solar Battery
Charging Station
Dabbawala:
The large service supply
chain
 Dabbawala
A Dabbawala; is a person in India, most
commonly in Mumbai, who is part of a
delivery system that collects hot food in
lunch boxes from the residences of
workers in the late morning, delivers the
lunches to the work place utilizing various
modes of transport, predominantly
bicycles and the railway trains, and
returns the empty boxes to the customer's
residence that afternoon.
 Founder

The concept of dabbawala

originated when India was
under the rule of British. Many
British people who came to the
colony did not like the local
food.

Mahadu Havaji Bache

 Mumbai Dabbawala at a
Glance
 Started in1890- started with 100
Dabbawala.
 Now More than 5000 member.
 Serves More than 200,000 customer
every day.
 Time taken 3hrs.
 Total Area coverage 60-70 KMs.
 That's 120 tons of food Daily.
 Facts about Dabbawala
 Six sigma performance (99.999999)
 Error rate: 1 in 6 million transactions
 Dabbawala business is 128 years old.
 No Police or court case since1890
 No Strike record since1890
 Many dabbawala are 3rd generation
inheritors.
 Organization Structure
Three tier PRESIDENT

structure:
Govorning council
VICE PRESIDENT
Mukadams
Dabbawalas 13
GENERAL SECRETARY MEMBER
S
Mukadam (Head of group of TREASURER
Dabbawala). The Dabbawala are
divided into group of 20-30
DIRECTORS ( 9 )
people and each group is headed
by 2-3 mukadam. The main work
MUKADAM
of mukadam is to sort the tiffin,
collection of payment.
MEMBERS ( 5000 )
Supply Chain Process
Supply Chain Schedule
 Coding Process
VLP : Vile Parle (suburb in Mumbai)
9EX12Code for Dabbawalas at
Destination
EX :  Express Towers (building name)
12 :  Floor no.
E :  Code for Dabbawala at
residential station
3 :  Code for destination Station
eg.
Churchgate Station (Nariman
Point)
Coding Process
Success Factors
 SWOT Analysis

 Simplicity with
 Highly dependability on
innovative service
local trains
 Co ordination, team
 Low funds for
spirit and time
association
management
 Limited access to
 Low operation cost
education
 Customer satisfaction
Strength Weakness
 SWOT Analysis

 Direct competition from

other caterers
 Wide range of Publicity
 Indirect competition
 Catering
from fast food joints
 Low operational cost
and hotels
 Change in timing

Opportunity Threat
 Disciplines
 No Alcohol drinking during business hours

 Wearing White Cap during business hours

 Carry Identity Cards

 Achievements

World record in Best Time Management

 Name in “Guinness Book of World
Records”

 Registered with Ripley’s “believe it or not”

 Six Sigma rating by Forbes

 Got ISO 9001: 2000 for excellence in

services

 One among to 50 entrepreneur in India

 Conclusion
 In this highly technologically advanced time
‘dabbawalas’ are working absolutely without
technology.
 They have an excellent supply chain, despite
the fact that they don’t even know what it
means. Most of the people working with them
 are
The semi-literate but still teamwork,
time management, they read the
100tiffin
percent
code correctly
execution and and
totaldeliver
customer it. satisfaction have
made them the subject of case studies for other
organization.
 As long as people feel hungry,
dabbawala’s are there to serve them.