DATA

DOMAIN

DELIVERY

eClerx
Introduction
 DATA
DOMAIN
DELIVERY

eClerx

About eClerx
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading
companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software
and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today
traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK,
India, Italy, Germany, Singapore, Thailand. For more information, please visit www.eclerx.com

www.eclerx.com
Overview

Data
We allow companies to realize their data as a strategic
asset – streamlining business processes, driving
innovations and data quality, and ultimately impacting
the top and bottom line.

Domain
We provide core and critical services to 50+ global
companies; servicing client operations on 50+ industry
leading platforms across 500+ business lines

Delivery
We’re recognized for responsiveness and accuracy –
two critical attributes for success in the high velocity,
complex industries we serve

 Founded in 2000
Customer Markets Digital  $200MM revenues
Operations
 >9,000 employees

Offices in London, New York, Philadelphia, India, Silicon Valley, Austin, Dublin, Milan,
Munich, Lille, Hamburg & Singapore
About eClerx

eClerx provides critical business operations services to

over fifty global Fortune 500 clients, including some of the
world’s leading companies across financial services,
cable & telecom, retail, fashion, media & entertainment,
manufacturing, travel & leisure, software and high-tech.
Incorporated in 2000, eClerx is one of India’s leading
process management and data analytics companies and
is today traded on both the Bombay and National Stock
Exchanges of India. eClerx employs 9,000 people across
its global sites in the US, UK, India, Italy, Germany,
Singapore, Thailand.
About eClerx

9,000+ 50+
Analysts, Project Companies serviced
Managers, Specialists globally
working out of India and
globally

50+ $200mm
Industry leading platforms Revenue
across 500+ business
lines

Zero 3
Debt company Delivery centers
in India

SSAE-16 (SAS 70 II) /

Certifications ISO 27001 / CMMI
 A Brief History Of Eclerx

• Software development teams
appraised at CMMI 3
• ‘100 fastest growing companies in
India’ by Economic Times
eClerx Incorporated Acquired Igentica Group
• Named as ‘Rising Star’ by IAOP
• Listed among 'Top 200
under a Billion' companies
by Forbes magazine
• Recognized as Best Mid-
Cap by Finance Asia
• European Outsourcing
Association award for
‘Delivering Business Value
in a Pan-European
Outsourcing Project’
• Acquired CLX
• Won the QIMPRO award
for Process Optimization

2000 2007 2009 2011 2013 2015

2001-2006 2008 2010 2012 2014 2016

• Sales office in Austin, U.S.A
• Set up two delivery centers in
Mumbai
• Obtained ISO 27001
Certification
• Became first KPO listed on
the BSE and the NSE
• Crossed turnover of INR
1,000 mn
• Total number of employees
crossed the 1,000 mark
• Sales presence in
Singapore
• Appraised at
Level 3 of PCMM
• Featured in the ‘Business
Today 500’ list of India's
largest public companies
• Acquired Agilyst Inc. • Won the CIO 100 award • Included in the MAKE Asia
• Covered by 20 Analysts • Featured in Outlook Hall of Fame and 5 time
including CLSA and Business’ ‘Fastest MAKE India winner
Standard Chartered Growing Companies’ list • eClerx sweeps the
American Society for
Quality South Asia
Excellence Awards
• Crossed $200 mm revenue
eClerx Global Presence

Supporting
Operations in
50+ Countries

Pune – 2008 | Airoli – 2010 | San Francisco | Austin | Philadelphia | New York |
Chandigarh – 2012 | Phuket – 2015 | Fayetteville, NC- 2017 Dublin | Germany | London | France | Italy | Singapore
Eclerx Industry Footprint

BANKING AND HI-TECH

MANUFACTURING RETAIL AND e-
FINANCIAL SERVICES COMMERCE
AND SOFTWARE

INDUSTRIAL MEDIA AND TRAVEL AND

MANUFACTURING ENTERTAINMENT HOSPITALITY

BROADBAND, LUXURY
CABLE AND
TELECOM
eClerx Value Proposition

DOMAIN EXPERTISE BEST IN CLASS DELIVERY

 Complex + critical processes specific to Strong program governance 
industry
Strict service levels fees at risk 
 Specialists in centralizing & standardizing
Efficiency + scaling through 
disparate processes
process improvement
 Onshore managers ensure strategic value
Proactive process risk reviews 

eClerx
Advantage

TRANSPARENT COMMERCIALS AGILITY AND FLEXIBILITY

 All inclusive rate card Robust, established delivery infrastructure 
 Pre-determined rate reductions Dedicated client based solution managers 
 Low total cost of operations 45-60 day ramp-up for operations teams 
 Committed annual efficiency gains Ability to flex resources up / down 
 Provides cost ‘variabilization’ and option value
eClerx Vertical

eClerx Customer Operations

 Services provided to leading cable,
internet and telecom providers in the
US and UK

 Services include spend optimization,

customer care monitoring & analytics,
quality control on work orders

eClerx Markets
 Specialist middle and back office support eClerx Digital
provided to world’s largest banks and
 Services provided to leading global
hedge funds
hi-tech, manufacturing, retail, travel
 Asset classes including equity, fixed and leisure enterprises
income, loans, currencies and
 Services include commerce & content,
commodities supported
data management, analytics & insights
 Key services include trade documentation,
reconciliations, confirmations, settlements,
risk management and reference data
management

eClerx supports core business processes for its clients

Thank You