STAKEHOLDER COMMUNICATION

AND MANAGEMENT
INTRODUCTION
MOHD HAFIZ NORDIN
SKOM 0082/14
INTRODUCTION
Stakeholders

• WHAT IS?
Stakeholders are individuals, groups of people, the community or
society as a whole or partially with ties and interests of the company.
Individual, group, or community and society can be said as a
stakeholder if it has the characteristics that has the power, legitimacy,
and the importance to the company.
INTRODUCTION
Stakeholder Management and Communication

• WHAT IS?
Stakeholder management and communication is the systematic
identification, analysis, planning and implementation of actions
designed to engage with stakeholders. It is a set of techniques that
harnesses the positive influences and minimizes the effect of the
negative influences.
Identify Stakeholders
Inputs Tools & Techniques
Project Charter

Procurement Stakeholder
Stakeholder analysis Outputs
Documents Register
Expert Judgment Stakeholder
Enterprise
Environmental Management
Factors Strategy
Organizational
Process Assets

Plan Distribute Manage Report

Identify Stakeholder
Stakeholders Communications Information Performance
Expectations
Stakeholders Communication Plan
Inputs Tools & Techniques
Stakeholder
Register Communications requirement
analysis
Stakeholder Communications
Management Communications technology Outputs
Management
Strategy Plan
Communications models
Enterprise
Environmental Communications methods Project Document
Factors Updates
Organizational
Process Assets

Plan Distribute Manage Report

Identify Stakeholder
Stakeholders Communications Information Performance
Expectations