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‡ Post Assessment &


Feedback and Action
plan
2   


Classroom :

‡ Establish program objectives





‡ Consonant & Vowel Sounds

‡ Pronunciation
‡ Analyze the data
‡ Intonation

á
   ‡ Listening Skills

‡ Pre assessment of the


participants µEntry Level¶
2 

‡ Ice breaker

‡ Expectations of the
training program

‡ Purpose
2

2
4   |  

What Purpose/ Why How

è Ice Breakers è he day the training begins is usually the è he ice breakers need to be used with the
2nd day for them. hey need to break out class per the instructions in the
of their shell and start interacting with attachment.
each other to help build rapport.

Process emplate:
Ice Breakers

Î 

 

  

_ 

SHARE A SECRE

Ice breakers his is a good ice breaker for Day 2 in a session where the
with participants hardly know each other.Would work very well with a New
instructions Hire group.
INSRUCIONS:
1. Pass around a plate full of peanuts or Candy mid way through the session and encourage them to pick up
as many as they want.. Make sure you pick up a few as well.
4   |  

What Purpose/ Why How

è Introduction è o discuss the objectives of the program è Checking their expectations. Capturing them
and the game plan for the training on a Flip chart.
sessions. è aking them through a Communication
è o encourage the participants to Dissection/Breakdown
participate and improve their speech è Communication ree
pattern. Î 

è o motivate to learn 
   

  

Process emplate: è Linking the above to their Expectations.


è Desensitization: Identity Crisis.
è Structure of training: MID Path
Objectives
Î  



Î   è Defining Accent and Global English.



 è An overview of what we will cover in the
training.
è Laying ground rules for the training.
è Assessing the recordings, Pre-raining.

Structure of training: MID Path


2  
         


2 2
      
Speech patterns are old, old habits we have engraved in our biological and psychological systems. o change
these patterns requires effort and dedication and skill. However the greatest factor influencing this change, is an
inner motivation from the individual to really make it happen.

Without this motivation, a trainer can give a million techniques, but they will not work. he individual is
responsible for WANING his/her speech to improve, only then will the attention and effort follow, leading to
mastery of the skill.
4   |  

Purpose/ Why How

è Pre Assessment è o understand the improvement areasWhat for è Recording of (a) Free Speech
the trainees so that training inputs are è Reading the passage Shrill Girls
tailored to their individual needs. è Assess the reading & recording on the
parameters in the assessment sheet.

Process emplate:
he English Language
Assessment Sheet

 
Î
 
 

  Î  

 

_ 

_  _




    


Parameters 1. he specialist says correct consonant sounds
2. he specialist uses correct long and short vowel sounds

Rating
4   |  

What Purpose/ Why How

è Relaxation è In order to incorporate changes in our è ake everyone through the Relaxation
pattern of speech we work on the smaller Exercise in a quiet room with the lights
muscles of the mouth like the lip, tongue dimmed.
etc.. his also means that we need to let
go of the stress in the larger muscles.
è Relaxation also focuses on getting rid of
the mental stress that we carry with us, so
that we gain confidence with the new
things we learn.

Process emplate:
Relaxation Exercise

Î  



_ 

INSRUCIONS:
Step by step
procedure for the
1. Unfold your arms and legs. Do not slouch or be too stiff.
Relaxation Exercise.
2. Sit back in your chair; adjust the height of the chair to your requirement.
4   |  

What Purpose/ Why How

è Formation of Speech è o acquaint ourselves with the scientific è What is a Sound?


process of the formation of sound and è What is Voice?
Voice. è Explain the difference between Sound
and Voice.
è Explain the biological process.
è Voice is formed on the out breath, explain
using examples.

è Breath Control è he English language works on a 10 beat è Practicing exhaling with an open mouth.
rhythm as opposed to the 4 beat rhythm all è Practicing the sound µf ¶ on the out breath.
the Indian languages follow. è Stretching the sound from 4 to a
è his makes the English sentences longer , maximum of 20 seconds/counts.
and because we are used to a 4 beat, we
tend to pause at the wrong places leading
the listener to believe that they are not
speaking to a native English speaker. Since
we know that the Voice is formed on the
out breath it is important that we are able to
control it.
  |

4   |  

What Purpose/ Why How

è Consonant Sounds. è Clarity in the consonant sounds drives è Definition of consonants. How are they
clarity in speech. formed.
è he purpose of this document is to è Importance of studying Consonants.
introduce the consonant sounds used in è Sounds vs. Letters.
Global English and remove MI from the è ypes of consonants, Voiced and
speech. Unvoiced- definition.

Process emplate:
Consonant Sounds

  
Î   
 
!"#

_ 
Unvoiced Voiced
p b
ypes of Consonants
f v
with examples
s z
t d
sh zh
4   |  

What Purpose/ Why How

è Places of articulation of consonants è Empowerment: è he technique for producing individual


Understanding the technique of creating a consonant sounds.
sound empowers the trainee to create the è Practicing individual sounds with each
same sound in new words, independent of trainee.
the trainer. è Practicing the technique with Examples.
è Consonant Drill
è arget Sound Practice.
Process emplate: echnique
to the formation of sounds
Î  



Î  è Application in passages.



 

 

_ 

 _  

1. ake the sound you want to work on. For eg. W

2. Once you have explained the technique of creating the sound, have them
create the sound in slow motion. Eg. Round the lips, create an µoooo¶ and
SLOWLY move to µa¶.

3. Make them implement the sound in isolation repeatedly.


4   |  

What Purpose/ Why How

è Focus on Vs and Ws è Vs and Ws are sounds that are usually è echnique of the formation of the sound.
confused by an average Indian speaker. è Individual sound practice.
è o move towards global comprehensibility è Examples with V¶s and W¶s in different
it is important that we understand this position in a word.
difference and incorporate it in our speech. è Word practice.
è Sentences for practice.
è Application in passages
è arget sound Practice as homework.
Process emplate:
W¶s V¶s Passages

( ( +
Î $%&'& ) $* Î  
 Î $%&'& ) &%,
+ -
&%'**)  

 &$./*0)

_  Practice sound µ V¶ Practice sound µW¶


Vaccine Divide Cave Waddle Brewery Brew
Practice words with
V and W µs in Valuable Driver Connive Wafer Coward Cow
Primary, Middle
Value Environment Cove Waffle Cower Meadow
and Final position
Valve Envision Dive Wag Dwell Sew

 2  
Passages for µV¶
sound practice he river valley has always been home to an unrivaled variety and wonderful diversity of wildlife,
including voles and vixens.

Passages for µW¶  

_

sound practice Every Wednesday, William works at the village bookshop. He waits on customers, collects orders,
records purchase details and operates the computer.
4   |  

What Purpose/ Why How

è Focus on Ls and Rs è he Global µL¶ and µR¶ differ from the Indian è Introduction to the American R and
µL¶ and µR¶ sounds in terms of articulation. formation.
è Understanding this difference and seeing è Introduction to the American L and its
how it is translated in speech, will assist us formation
in understanding the American client better. è Introduction to the schwa sound and its¶
effect on speech.
è Practicing words with µL¶ in the tertiary
position.
è Discussing how µR¶ is spoken differently in
Process emplate: British and American accents. Practicing
L¶s R¶s words using µR¶:
In American it is always curled.
In British it is curled only in the beginning
and sometimes in the middle of the word.
2 2
Î 41 
 Î 41 
 (Raise, praise, but not in pardon) It is
3

 3

 eliminated in the tertiary position (Water)


In the Indian accent, it is always rolled like a
running rrrr.

_  2    


 
Practice µL¶ sounds
Liar Milk Fill
Application at the beginning,
middle and at the end of Land Slip Full
each word.

Practice µR¶ sounds


2    
 
Application at the beginning,
Ray Grow Here
middle and at the end of
each word. Rifle Word Share
4   |  

What Purpose/ Why How

è Passages for practice è Once we are familiar with the correct è A passage is read out by each trainee. It
sounds we should be able to apply them in can also be given as homework.
our spoken English. è In both cases, the target sound as well as
è We begin with the application in simple the other sounds are checked by the
sentences, moving on to passages trainer for correction.
è Checking for Breath Control and pauses
will also assess the rhythm in which they
Process emplate: speak : 4 beat or 10 beat.
Patter Exercises Passages è Pronunciation is checked and the trainee
is provided with corrective feedback.

5
Î 8 6
 Î  
7

 


_ 

1. A Big blue badly bleeding blister.


Read out each sentence
2. Stop touching ed¶s toes.
keeping in mind the
correct consonant sound. 3. he dainty dancers danced in the dark.
4. Seven slick slimy snakes slowly sliding southwards.

On dark nights, I sometimes dream of little dwarfs who like


Check consonant sounds to ride through the woods and along country roads on tiny
µt¶, µd¶ and word ends. donkeys. On cold stabbing nights they try to invert riddles
to the sound of the wind.
4
4   |  

What Purpose/ Why How

è Vowel Sounds è Vowels are what convey emotion in our è Definition of vowels.
speech. As English is a secondary è Importance of vowels
language for us, we are unable to convey è Sounds vs. Letters
emotions in English. è ypes of Vowels.
è Openness of sounds adds clarity to our
speech. his opens doors of
communication.

Process emplate:
Vowels

Î  



_ 

VOWELS:
Vowels : Vowel sounds are produced by the uninterrupted flow of breath. hese sounds
carry emotion and give due weight to a word.

LIP VOWELS are those vowel sounds that are crafted by the shaping of the
ypes lips.
Aa aw oh oo
4   |  

What Purpose/ Why How

è ypes of Vowels è Showing trainees how to create the varying è Practice the formation of the Lip Vowels.
shades of vowels, enables them to è Listen individually.
incorporate this skill into their speech. è Support with Examples.
è Practice the formation of ongue Vowels.
è Listen individually.
è Support with examples.
è Vowel Chant. ransitioning Lip Vowels and
Process emplate: then the ongue Vowels in one breath.
he Powers Application è Application of this exercise in language.
è Group practice.
è Stretching each sound to a maximum of 12
seconds.
9:;<; > ;: J è Application in poem ³he Powers´
Î = ? @ Î FGHIH K FL
A;9 > M
BCDE HGILLK

_ 

Check on the HE Powers whose name and shape no living creature knows
openness of vowels
Have pulled the Immortal Rose;

Application of Ae ow aw I ay e oo oh
Vowel sounds
At Out Ought I¶d Ate Eat Ooze Own
4   |  

What Purpose/ Why How

è Shades of Vowels è It gives us a comprehensive understanding è What are Shades of Vowels.


of the varying vowel sounds used in Global è Practice each sound, supported with
English. examples.
è Apart from the basic sounds there are 92 è Group practice.
shades existent in the English language. è Exercise: ake them through the ³e´ and
hey are nothing but the er versions ³ae´ sentences.
of the basic sounds. his addresses and è Exercise: ake them through the ³I´ and
checks the Long and Short Vowel ³ee´ sentences.
problem.

Process emplate:
Shades of Vowels

N N
Î Q O
 Î Q O
 Î  
P

 P

 


_ 
Look Lord Lout
My ,  at this .

Combination of various oo ay ee
Consonants with different
Moon Mane Mean
shades of vowels in words
and sentences. Pool Pain Peep

LED LAD He  the   home.


SE SA Anna down after losing the first .
I EA I eat it.
DID DEED He did the deed
4   |  

What Purpose/ Why How

è Consonant - Vowels combinations è A word is formed by combining vowels and è Combine all vowels with a single
consonants in various ways. consonant. Build words with that to
è Once we know how consonants and vowels support the use of this exercise.
are formed and have worked on them in è Practice the consonant clusters with the
isolation, we are ready to combine these trainees.
and practice them leading us closer to è Give examples of the consonant clusters
effective speaking. from the poem: ³he Powers´.
è Keep checking individually as well.
Process emplate: è Group Exercise: hey can form words
Consonant Clusters using the consonant clusters and give you
a list by the next day.
è he poem: ³Fear No More´ focuses on
Breath Control. Begin by reading one line
R in one breath gradually moving to a
Î 
T
S

 U

 stanza in breath ensuring the correct


consonant and vowel sounds, apart from
breath control.

_ 
Oo oh aw ah ay ee ow i
Placement of consonants after the ItI OO OH AW AH AY EE OW IE
vowels sound.
ImI OOM OHM AWM AHM AYM EEM OWM IME

Oo oh aw ah ay ee ow i
Placement of the Vowels after the
IdI DOO DOH DAW DAH DAY DEE DOW DI
Consonants sound.
ItI OO OH AW AH AY EE OW I

Oo oh aw ah ay ee ow i
Combination of 2 unvoiced or 2
voiced consonants after the vowel ImI&IdI OOMD OHMD AWMD AHMD AYMD EEMD OWMD IMD
sound.
IkI&ItI OOK OHK AWK AHK AYK EEK OWK IK
4   |  

What Purpose/ Why How

è Diphthongs è In English, sometimes one vowel letter may è Listing the basic diphthongs.
denote 2 different vowel sounds together. è Check for understanding.
è Words for Practice.
è Using them in Sentences .
è he ³ei´ and ³aei´ difference. Explain
using the Berlin Wall exercise.
è Quiz individually to check for
Process emplate: understanding of the sounds.
Diphthongs Berlin Wall

W
Î   Î YV 


 X

_ 

A combination of 2 vowels /ay/ as in ³eight´ = /e/ + /i/


forming a diphthong
/oi/ as in ³oil´ = /aw/ =/i/

Air Ear
Combining the consonants
IbI Bare, Bear, Blare Bear
with the two sounds to check
the difference in meaning. IpI Pare, Pair, Pear Peer, Pier
4   |  

What Purpose/ Why How

Rhyming Vowels è Often we confuse the pronunciation in è Create a word list on the board using the
basic words that are either spelt the same sounds ³oo´ and ³ew´.
or pronounced alike. è Add on the columns for ´ow´ and ³o´
è his exercise also helps build vocabulary. sounds.
è Practice with the class.
è Quiz the trainees on the sounds of the
words.
è Read out the poem ³Fear no More´ .
è Begin with each trainee reading out one
Process emplate: line at a time followed by 2 lines in 1
Rhyming Vowels Fear No More breath.. and so on, moving to maximum
number of stanzas in each breath.

[
Î ]Z 
 Î  
\

 


_ 
Vowel Sounds : oo ew ow o
List the words and
sort out the different Blue, Blew Cue, Dew Bow, Vow, Bow, So,
pronunciation
Jew, Slew View, New How, Sow Sow, Sew

Fear no more the heat o' th' Sun,


Nor the furious Winters rages,
Reading out the
hou thy worldly task hast don,
entire stanza in a
Home art gon, and taken thy wages.
single breath.
Golden Lads, and Girls all must,
As Chimney-Sweepers come to dust.
4   |  

What Purpose/ Why How

è Combination of Learned Sounds in Speech è Now that we have gone through all the è Use the passage ³ Under Milk wood´.
consonant sounds as well as the vowel è Step 1: Whisper the passage together to
sounds and practiced them, it¶s time to emphasize the crispness of the
apply them in a passage and practice the consonants
crispness of the consonants along with the è Step 2: Chant the passage together to
openness of the vowels. emphasize the openness of the vowels.
è Step 3: Stand at the corner of the room,
leaning there, cup your mouth and read
out the passage as loud as possible,
Process emplate: without screaming and keeping in mind
Under Milk wood Exercise the correct sounds and breath control.

Î   Î  



 


_   2


è Check for Word
endings.

And the shrill girls giggle and master around him and squeal as they clutch and thrash,
and he blubbers away downhill with his patched pants falling and his tear splashed
è Check for Vowel sounds. blush burns all the way as the triumphant bird like sisters scream with buttons in their
claws and the bully brothers hoot after him his little nickname and his mother's shame
and his father's wickedness with the loose and wild barefoot women of the hovels of
è Check for consonant
sounds.
the hills.

è Check for Breath Control.


We wondered why we were made to vent in their van with chairs one could barely sit on.

è Check for correct sounds,


vowels and consonants.
á  2|
2
4   |  

What Purpose/ Why How

è Syllables è Understanding syllables is the first step è Why are syllables important.
towards correct pronunciation. è What are syllables.
è Pronunciation in turn leads us to è Learning to count syllables.
comprehensibility and effective speech . è Making words with 1,2,3,4,5,6 & 7
syllables.

Process emplate:
Syllables

b d e
Î ^_`a` c `_
gh j
f`^ i c

_ 

A syllable has a vowel sound. Usually there is a consonant sound between it and the next syllable.
What are syllables,
Look at the number of syllables in the following words:
Counting them.
Great Paula Beautiful
4   |  

What Purpose/ Why How

è he Basic Rules è Empowerment: è he Past tense rule


In the English language there are a 101 è Practice
exceptions to 100 rules that exist! What we è he Plural rule.
offer are guidelines. hese guidelines will è Practice
help trainees tackle new words even in the è he Compound Noun rule.
absence of the trainer. è Practice
è he Acronym rule.
Process emplate: è Practice.
he Basic Rules

Î  



_ 
Please remember the fact that µed¶ becomes an extra syllable only when added to words
Past ense Rule
ending with µt¶ or µd¶. his is the   time the past tense has an extra syllable.
Project Protect Plead

Please remember that µes¶ becomes an extra syllable only when added to words ending with a hissing
sound. When the original word without the µes¶ ending, ends with a hissing sound, only then does the
Plural Rule
added µes¶ become an extra syllable.
Office/offic Promise/Promis Beach/Beach

A combination of two words is called a compound noun, like soft/ware. In English, the stress usually falls on the first
Compound Noun part of the compound noun
_ware  ware pool

Acronyms (words that are made from the first letters of a group of words) are very common in American English. he stress in
Acronyms acronyms is almost always on the last letter.
UCL US M
4   |  

What Purpose/ Why How

è Syllable Stress è his is the next step towards correct è What is Syllable Stress
pronunciation. è How can it be shown.
è Comprehensibility problems mostly occur è Rule 1: Only 1 stressed syllable in one
due to the misplaced stress in a word word.
rather than the incorrect sounds of the è Support with examples.
letters. è Rule 2: As the word expands .. he stress
moves forwards.
è Support with examples.
Process emplate: è Rule 3: If we stress on 1 syllable more
Stress Rules than the others, then the preceding vowel
sound reduces.
è Support with examples.

Î  



_ 

_  __
Syllable stress
When we learn to break a word into syllables, the idea is to keep in mind that there is only one syllable in a word
that gets stressed.

Examples for

ganize 2 dustry ech logy
Syllable stress
Organi! tion In trial echnogical
Industriali! tion
4   |  

What Purpose/ Why How

è Pronunciation è Pronunciation is the key to Global è Rule 1: ³-ology´


Comprehensibility. è Rule 2: ³- shn´
è A majority of the communication lapses are è Rule 3: ³- ity´
due to to incorrect pronunciation A guide to è Rule 4: ³- ic/ ics´
easy pronunciation that lists a few rules è Rule 5: ³- ical´
helps us find our way around with new è Rule 6: ³-ically´
words. è Rule 7: ³- ial´
è Rule 8: ³- ially´
Process emplate: è Rule 9: ³- ious´
Pronunciation Rules Exercise è Rule 10:³- meter´
è Practice the rules using words.
NOES:
è Exercise: Have the trainees count the
number of syllables and find the stressed
he trainer need not take the trainees through the k syllables.
entire list. Î 
m
l
 Î  
 n

 

hey should be taught through examples only.

_ 
^ ^ ^ ^"^ ^ 
Common word ends
Bilogy _ tion Ality  sics  tical

^  ^  ^  ^ ^


Examples off words
with the common B sically Ocial Fi cially ous Kimeter
word ends.

Counting syllables A/"li/ty Cha/ri/ty E/me/rald In/te/rest Pro/ba/bly


and Syllable Stress
"ci/dent Che/mi/cal En/gi/neer In/ves/ti/ga/tion Pro/cess
4   |  

What Purpose/ Why How

è Application of Syllable Stress è Once we know what the rules are, it is è List of State Names .
easier for us to apply them in the words è List of Citi erms
that we use on a day to day basis. è List of the major city names.
è op American names for Boys
Process emplate: è op American names for Girls.
State Names CII terms City Names è Process specific pronunciation guide to
the frequently used words.
è Auto Loans Car makes.
p p p
Î ro 
 Î ro 
 Î ro 

q

 q

 q

Am. First Names (M) Am. First Names(F)

Î  
 Î  

 

  

_  SAE Pronunciation


State Names and Alabama Al-a-BAM-aa
Pronunciation
Alaska a-LASS-kaa

CII erms Pronunciation


CII erms
Adjustable ud-JUS-tb-bl (a-just)
Amortization am-er-tz-AY-shn
American Names
for Girls
Amanda a-MAN-daa Danielle Dan-ee-ELL Laura LAW-raa

American Names
Aaron - AER-rn (like Karen) Damion - DAY-mee-yn Jeremy JER-rm-mee Raymond RAY-mnd
for Boys

_  2         


City Names
Birmingham ( -ming-ham), Huntsville ( _-vill), Mobile (Mo- ), Montgomery (Mn-#-ree)
2
 |
2
4   |  !

What Purpose/ Why How

è Intonation è he Indian languages follow a 4 beat è What is pitch.


rhythm that does not give much room for è What is Intonation.
intonation. English on the other hand
provides ample opportunity for this,
especially since it a language based on a
10 beat rhythm.
è It is imperative that we understand how the
tone of our voice effects communication.

Process emplate:
Intonation

w y z
Î stuvu x ut
|} 
{us ~ x

_ 

2
 2

erms Speech, like music, has pitch changes that create a melody.

 2_2 $
Definition
Pitch is the frequency at which we speak.
4   |  !

What Purpose/ Why How

è Noun-verb change è he same word may at times be used as a è he stress pattern in a noun and a verb.
noun and at others as a verb. In both these è Practice reading out the words and the
cases the pronunciation will differ. his sentences in the class.
may lead to comprehensibility problems. è Ensure each trainee practices this
individually.

Process emplate:
Noun-Verb change

„ †
Î €‚ƒ‚ … € 
††
‡‚ƒ …

_ 

NOUN VERB SENENCE


an ent to acc His Scottish cent, ac ted his English.
Read out the Noun and the a  vict to con% he  vict was con%ted for 12 years of hard labor.
Verb form, application in sentences.
a sert to de Sam de ted Denise in the sert where she ate her dessert.
an  velope to en%lope She took the  velope from his hands and en%oped him in a bear hug.
4   |  !

What Purpose/ Why How

è Emphasis : Word Stress, Questions and è Stressing on a particular word in a è Methodology: How do we stress on a
Strong Agreement. sentence also conveys a meaning. E.g.: word more than the others.
³ I have too´, ³I have to´ and ³I have two´ è Support with examples.
è Practice the Exercises.
è In questions which word do we stress on.
è Stress in strong Agreements.
Process emplate:
Emphasis

Î  



_ 
_2_
Emphasis:
Emphasis is used to show extra emotion in our speech. By giving extra stress to different words in an English sentence,
Meaning &
we can actually Y   of the sentence.
Importance

_  __
In every word in English, there is one main emphasized syllable. he vowel sound in this syllable sounds higher in pitch,
Word Stress longer, and louder, and this is called stress.
Practice:
 2¶m going to the store. (I am, Not you)
2. I  going to the store. (Are you going? Yes, I am)
Practice
Word Stress
4   |  !

What Purpose/ Why How

è Question and Statements è Apart from its grammatical structure, a è he pitch at the end of the statement.
statement differentiates from a question by è Pitch at the end of a question.
the intonation pattern as well. è he absolute no-no¶s of intonation: Sing
è In case a statement is read out like a sing, rocket climb.
question, the listener gets confused about è Different ways of intonating questions.
the meaning, or thinks that the speaker is è Practice on the questions and statements.
uncertain, or that the speaker sounds è Role Plays: Enact out Role play 1 to the
condescending. class. Have them prepare the remaining
role plays in pairs and present them to the
class.
Process emplate:
Contours Questions Role Plays

Î  Î   Î  



 

   
 


_ 
QUESIONS OR SAEMENS.
Whenever our statements end with a rise in the volume, it confuses the listener and they spend time trying to
figure out whether the last sentence was a question or a statement and more often than not they
Difference in
assume it to be a confirmatory question to which they reply a µyes¶ or µno¶ which may surprise us as we
Intonation.
never expected a reply!
Exercise A:
1. Sure I can help you with that.U
Practice with 2. he turn around time would be 2 business days. U
Different
Exercise B:
Intonation.
1. Can you see? U
2. Does he play golf? U
4   |  !

What Purpose/ Why How

è Numbers è An American¶s life revolves around è Discuss why we break the numbers in
numbers. Be it a social security number, smaller groups.
phone number or account number. è How do we do that using Intonation.
è Numbers may be as long as 10-12 digits at è Practice.
times. Reading them out in one go
confuses the listener.

Process emplate:
Intonation with Numbers:

Î  



_ 
2
 2
2  _
How can we
When we take calls we often come across groups of digits which may be as much as 2 to a maximum of 12 digits.
Intonate Numbers
effectively. hey may be Apartment numbers, Account numbers, transit routing numbers, Zip codes, Social security numbers
or elephone numbers.

  310-526-9546


1-800-354-9561
Examples
_ _  356-65-9856
527-45-5447
4   |  !

What Purpose/ Why How

è Choices è We often have not one solution, but many è Relate to the intonation pattern.
options. How should we put them across to è Practice with questions.
the customer?

Process emplate:
Choices

Î  
2
 2
2  
2 _ 


_ 

INONAION WIH CHOICES.


Practice 1. Do you want ea or Coffee?
2. Do you want Black or brown?
4   |  !

What Purpose/ Why How

è Pauses è he role of pauses is very important in our è Explain the importance of pauses.
speech since a pause defines when a è Practice using the sentences.
certain thought has ended and a new
thought has begun.
è In addition, it aids the management of
breath as well.

Process emplate:
Role of Pauses

Î  



_ 


 

_ _
Significance 2    &        
      


Application
  &""      ""    
 " ' "" (  
'  "    %  ""
 
4   |  !

What Purpose/ Why How

è Practice è Many of us need to break out of a shell that è Lead by example using the 3 short stories
restricts us from experimenting with the in which the places of inflection have been
pitch changes. hese exercises focus on marked out.
breaking out of old habits and establishing è Use Archie comics hand outs to groups of
new ones. 3s and 4s, have them act out the story in
front of the class.
è he passage ³Dark rench Coat´ can be
Process emplate: used to practice Intonation.
Stories rench Coat Gollum è Practice using the passage ³ Deep down
here« Gollum´.

Î   Î   Î  



 
 


   _ 

HREE LILE PIGS


Once upon a time there were   rr . hey lived with their  ar   near a
 ü 
— . One day, they decided to build  a  . he — rr  used
straw. He took his  "-cutting tools and his new  "mower, and built a  straw
[    . he  rr  used sticks. He took his " Y  tools and some ar 

     ï  and built a rr "  a . he  rr , who was a  #  
"  , used bricks.
 
| 2 
|$2|  2
4aY YY %

What Purpose/ Why How

è American Accent è Since we are dealing with the American è Explain the American sound shifts.
customer it is important that we understand è Support with examples.
how the accent differs. è Play audio file: ³Arthur he Rat´. Fill in the
blanks.
è Discuss the various accents in US:
Southern, Californian, Eastern

Process emplate:
he American Sounds

Î  



_ 

Accents occur in the mouth, but have to be breathed out. here are three factors that make the
American English different to the Global English.
he American
Sound Shifts: 1. he ³AW³ change:
he British AW sound changes to the AA sound in the American English
Examples: Bob, Dog, Doctor etc.
° &
4aY YY '

What Purpose/ Why How

è Fluency è Once a person learns the correct sounds è Introducing various topics to the class
and pronunciation, he/she needs to be able è Have each trainee express their thoughts
to translate it to speech. in 2 minutes.
è his translation of thoughts into speech è Give constructive feedback.
using the correct sounds is Fluency with
the speech.

Process emplate:
Free Speech opics

Î  



_ 

1. Window Exercise
2. Sell the Object
Free speech
3. Hot Seat
topics
4. My favorite Vacation Spot

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