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Energy makes modern life possible. And to provide energy responsibly with
minimal impact to the environment, it takes a lot of different people – the
people of ExxonMobil.
Vision:
Attract, develop and retain a premiere workforce from the broadest possible
pool to meet our business needs worldwide.
Customers
Success depends on our ability to consistently satisfy ever changing customer preferences. We
commit to be innovative and responsive, while offering high quality products and services at
competitive prices.
Employees
The exceptional quality of our workforce provides a valuable competitive edge. To build on this
advantage, we will strive to hire and retain the most qualified people available and to maximize
their opportunities for success through training and development. We are committed to maintaining
a safe work environment enriched by diversity and characterized by open communication, trust, and
fair treatment.
Communities
We commit to be a good corporate citizen in all the places we operate worldwide. We will maintain
high ethical standards, obey all applicable laws, rules, and regulations, and respect local and
national cultures. Above all other objectives, we are dedicated to running safe and environmentally
responsible operations.
Chapter III
Changes in Acquiring TQM
Oil Spill Summarization
In March of 1989, the Exxon Valdez oil tanker ran aground on Bligh Reef in Prince
William Sound, Alaska. The ship was carrying over fifty million gallons of crude oil.
When the Valdez was only twenty-eight miles from the port, it ran aground on
Bligh reef.
The bottom was ripped open, and 10.9 million gallons of North Slope Crude Oil
spilled into the frozen Alaskan waters at a rate of two hundred thousand gallons
per minute. The remaining forty-two million gallons were off loaded. Within hours,
smaller tanker vessels arrived in order to off load the remaining oil. Unfortunately,
the cleanup effort was hindered by an inadequate cleanup plan that had been
created during the 1970’s. These plans outlined how an oil spill would be handled,
including provisions for maintaining equipment such as containment booms and
“skimmer boats.”.
The local fishermen were a big help with the cleanup effort. They battled with the
oil in order to protect their industry. Many fisherman were seen in row-boats in
the small coastal inlets. The fishermen worked by hand to clean up the oil, using
buckets to scoop up the oil, which was several inches thick on top of the water in
some places. Many fishermen also became temporary employees of Exxon,
receiving excellent pay on an hourly basis.
The cleanup was a long and tiring process which was plagued by many difficulties.
Inexperience was a major problem. Coast Guard Vice Admiral Clyde Robbins
explained in disgust that, “It was almost as if that spill was the first one that they
had ever had.” The equipment was not ready and not in perfect shape and the
response teams were not equipped to deal with a spill of the magnitude that
occurred. Exxon paid more than five billion dollars, including twenty million to
study
Exxon Mobil’s Framework
Information/ documentation
Accurate information on the configuration and capabilities of processes and
facilities, properties of products and materials handled, potential Operations
Integrity hazards, and regulatory requirements is essential to assess and manage
risk.
Management of change
Changes in operations, procedures, site standards, facilities, or organizations
must be evaluated and managed to ensure that Operations Integrity risks arising
from these changes remain at an acceptable level.
There are numerous benefits of using algae for biofuels production. Algae
can be cultivated on land unsuitable for other purposes with water that can’t be
used for food production. In addition to using non-arable land and not requiring
the use of fresh water, algae could also potentially yield greater volumes of
biofuels per acre than other sources. We also know that algae can be used to
manufacture biofuels similar in composition to today’s transportation fuels.
PROS and CONS
Pros
Great training programs. Interesting projects and assignments. Experienced
managers. Opportunities for growth and career advancement .
Pros
Integrated model.
Exxon has a massive platform, which stretches across the globe. The company
engages in exploration, the manufacture of petroleum products and refining. There is
also a large footprint of retail outlets.
Natural gas.
It is becoming tougher to find new sources of crude oil.What’s more, new
discoveries are usually in politically unstable countries.
To help deal with this problem, Exxon purchased XTO Energy in June 2010. The
deal provided the company with enormous reserves of natural gas. XTO is also one of
the leaders in unconventional sources, such as finding natural gas in shale.
Management.
Exxon has a top-notch management system. They have strong processes for
exploring for oil, such as with using sophisticated technologies and best-of-breed
project management practices. The company also knows how to efficiently allocate
capital throughout its organization, in terms of new efforts, R&D and acquisitions.
CONS
Work life balance not a key priority for this company. Highly competitive
environment with ranking system for employees. Not a lot of visibility for
employees working remote.
Not ideal for administrative/secretarial roles as it's like a one-man show, one
person has to help more than 50 staffs on a daily basis, which is very hectic
and unbalanced.
Managers can be too reliant on their assistants, to the extent that they even
require assistants to help them choose and recontract smart phones for
business which they should do by themselves.
Liability exposure.
The oil business is getting more complex. This is especially the case with
deep-water drilling. As seen with the BP (NYSE:BP) oil spill last year, the
consequences of failure can be devastating. Of course, back in the 1980s,
Exxon was responsible for the Valdez disaster, which released 11 million
barrels of oil.
Long-term bets.
Exxon focuses mostly on massive oil projects. And this makes sense. It’s the
only way to move the needle for the company.
But such projects are diminishing. Part of this is the difficulty in finding new
sources of oil. Also, countries would prefer to handle their own oil exploration
and production.
Politics.
As millions of Americans remain unemployed and economic
growth continues to be muted, large oil companies like Exxon continue to
generate huge profits. No doubt, this causes resentment, especially as people
are spending more of their wages at the gas pump.
It should be more surprise that politicians are putting the heat on the oil
industry. Consider that Congress is looking at terminating subsidies and tax
breaks.
Recommendation:
I recommend that the company should focus on the negative comments
they’re gaining
More trainings from their company for the workers to have more knowledge of
the services they are going to make and offer.So that , it will rise up to Very
satisfactory.
The management should always survey their customers like giving them
questionnaire or comment box if they were satisfied or is there anything to be
improved and develop.
They should know that they should expect from their personnel, would lead
them to foresee the rule for them which affects their services.
To all the crew, they should be informed of their strength and weaknesses in
the practice and display of their services. That would help them built more
self esteem and confidence.
Should always be prepare for incidents relating to their product specially
when it is a destruction to Mother Nature.
Thank you !