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EXPERIENCED USABILITY OF A
DIABETES MHEALTH SYSTEM USING A
MULTI-METHOD APPROACH
▸ Introduction
▸ Materials and methods
▸ Results
▸ Discussions
▸ Conclusions
3
1.
Introduction
4
Mobile Health Technology
▸ Support systems for diabetes self-management using
Information and Communication Technology (ICT)
2.
Materials and
Methods
12
The Evaluated System
• Interactive, SMS-based movile
intervention
• Combined mobile phone
solution and web service
• Patients interact by either
sending in or being prompted
to send in their Type 2
Diabetes, self-management
values
• Using the web service, they
can enter and/or review their
result
13
Study Sample and Setting
▸ 2317 patients met the criteria for the study
▸ Inclustion criteria:
(1) Patients diagnosed with Type 2 diabetes
(2) No cognitive impairment
(3) Familiarity and some knowledge and use of computer, the
Internet, and cell phone
(4) The ability to speak and understand English
14
Data Collection Methods
▸ User-related method:
(1) Think Aloud: Usability assessment method commonly
employed to determine users’ thoughts and opinions while they
peform a list of specified tasks with a system
(2) Tasks for this study were based on common patient user
interaction with the system that validated by a panel consisting
of a physician and a nurse whose specialities were diabetes
•Uploading glucose values •Interpreting a blood pressure measurement
•Interpreting a glucose measurement •Setting personal tracking goals
•Correcting recorded glucose measurement •Setting medication reminders
value •Setting a physician appointment reminder
•Exporting glucose measurement to PDF
15
Data Collection Methods
▸ User-related method:
(3) Respondents completed open-ended interview and a post-
experience questionnaire
3.
Results
19
Sample’s Characteristics
▸ Gender composition: Women (6) and Men (4)
▸ Aged between 40 – 59
▸ The average severity for the whole site was 2.47 (serious)
▸ This figure
indicates whole
system problems
related to
presentation,
visualization,
system design and
structure (not
match with user
perspective).
26
4.
Discussion
“
The usage of multiple methods
resulted in more comprehensive
understanding of patients’
interactions with the system and
provide triangulation on severe
usability issues.
28
Usability Problem Types and Classifications
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