TOTAL

QUALITY
MANAGEMENT
GROUP 3:
DJ DHOME
RAUL JR. MARK
JOHN
SERGIO DENNIS
CHRISTIAN KRISTOPHER
TQM

• Total - made up of the whole

• Quality - degree of excellence a product or service provides
• Management - act, art or manner of planning, controlling, directing,….
Therefore, TQM is the art of managing the whole to achieve excellence.

Total Quality Management

What does TQM mean?

 Total Quality Management means that the organization's culture is defined

by and supports the constant attainment of customer satisfaction through an
integrated system of tools, techniques, and training.
 This involves the continuous improvement of organizational processes,
resulting in high quality products and services.

Total Quality Management

The TQM System

Continuous
Objective
Improvement

Customer Process Total

Principles
Focus Improvement Involvement

Leadership
Education and Training Supportive structure
Elements
Communications Reward and recognition
Measurement

Total Quality Management

Basic Tenets of TQM
 The customer makes the ultimate determination of quality.
 Top management must provide leadership and support for all quality
initiatives.
 Preventing variability is the key to producing high quality.
 Quality goals are a moving target, thereby requiring a commitment toward
continuous improvement.
 Improving quality requires the establishment of effective metrics. We must
speak with data and facts not just opinions.

Total Quality Management

The Three Aspects of TQM

Tools, techniques, and training in their use

Counting for analyzing, understanding, and solving
quality problems.

Customers Quality for the customer as a

driving force and central concern.

Culture Shared values and beliefs, expressed by

leaders, that define and support quality.

Total Quality Management

 ELEMENTS OF TQM

 Customer Focus:
It is important to focus on the customer, both internal
and external i.e., the employees and the users of the end product - the students. In TQM parlance,
the customer is the next process and not just a person who pays for the product or service.

 Employee Involvement:
People at all levels make up an organization and their full involvement enables their abilities to be
used for an institution's benefit.

 Continuous Improvement:
There is a beginning to the process of TQM, but there is no end. Checking, rechecking, valuation,
re-evaluation, engineering and re-engineering are essential to ensure continuous improvement.
 ELEMENTS OF TQM

 Universal Responsibility:
A TQM leader has to learn that inspection is not a means to achieve quality. One
eliminates the need for inspection by building quality into the product in the first place.
TQM helps us to recognize the fact that it is we ourselves who are responsible for
quality work.

 A Sustained Management Commitment to Quality:

An organization's performance and culture will ultimately reflect its senior
management's values. If an organization is serious about implementing TQM, the
commitment to do so has to start at the top, and the organization's senior management
has to be unwavering in its commitment to quality.

 Addressing Deficiencies:
TQM is a management philosophy that seeks to prevent poor quality in products and
services, rather than simply to detect and sort out defects. "An ounce of prevention is
worth a pound of cure”.
 OBJECTIVES OF TQM
 To develop a conceptual understanding of the basic principles and methods
associated with TQM.

 To an understanding of how these methods and principles have been put

into effect in a variety of organisations.

 To develop an understanding of the relationship between TQM develop

principles and theories and models studied in traditional management.

 To do the right things, right the time every time.

 PRINCIPLES OF TQM

TQM can be defined as the management of initiatives and procedures that are aimed at
achieving the delivery of quality products and services. A number of key principles can
be identified in defining TQM, including:

 Executive Management – Top management should act as the main driver for TQM and
create an environment that ensures its success.

 Training – Employees should receive regular training on the methods and concepts of
quality.

 Customer Focus – Improvements in quality should improve customer satisfaction.

 Decision Making – Quality decisions should be made based on measurements.

 Methodology and Tools – Use of appropriate methodology and tools ensures that non-
conformances are identified, measured and responded to consistently.
 The PDSA
Cycle
Document process
Shewhart cycle Plan
Collect and analyze data
Deming wheel
Develop a plan

Act
Standardize
successful
method, revise
unsuccessful
plan
Do
Implement plan
Using data to Collect data for
check: results evaluation
match the goal? Study
ADVANTAGES AND DISADVANTAGES
OF TQM
Disadvantages using TQM Advantages using TQM
1) Improves reputation- problems are
1) Initial introduction costs- training
spotted and sorted quicker so there
workers and disrupting current
are zero defects.
production whilst being implemented.
2) Higher employee morale- workers
2) Benefits may not be seen for several
motivated by extra responsibility,
years.
team work and involvement in
decisions of TQM, requires effort on
everyone's part.
3) Lower costs - Decrease waste as
3) Workers may be resistant to change fewer defective products and no need
may feel less secure in job . for separate
4) Quality Control inspectors
4) Inhibits the developers creativity
because they have to work out the
inefficiencies.
ADVANTAGES AND DISADVANTAGES
OF TQM
Advantages of TQM
Manufacturing
1) It requires the effort of everyone so
when policies are put into place,
everyone needs to make an effort
2) By creating products from the stand
point of a consumer, this can only
help those developing the product to
see what works and what does not
3) They can then begin fixing and
making the corrections as needed.
4) Things usually get done right the first
time.
5) The focus of total quality
management is to save the company
money in the long run by eliminated
possible errors
Disadvantages of TQM
Manufacturing
1. Everyone works together to make
things work better.
2. There is limited creativity in total
quality management for developers as
they are limited to making and fixing
according to what consumers think .
3. There is a lot of pressure placed on
employees to get things right the first
time and not much room for trial and
error.
4. Perhaps one of the biggest problems
with TQM and perhaps why so many
companies do not want to use the
system is because it is not very cost
effective in the short run .
5. The idea, and actual implementation
may prevent a large recall, but in the
mean time there are up front costs
associated with it