Customer Premise Equipment

COMT 220

COMT 220 1
 Definitions
• CPE - Customer Premise Equipment
– Correctly defined as “anything the
customer connects to the network”
– In practice we use CPE to mean
“equipment other than simple terminals”
(phones, PCs, etc.)
• We will discuss mainly voice, but the
arguments apply to video and data also

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 Rationale
• Placed between End-Users and CO
connections
• Provide on-premise functions
• Make cost-efficient use of CO connections

User

User CPE CO

User

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 Different Types…
• PBX - Private Branch Exchange
– Full Premise Based Switching
• Key System
– Smaller System, usually non-switching
– Difference to PBX often unclear
• CENTREX
– PBX functionality, but implemented in the
Central Office Switch
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 Switching Principles and
Methods

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 Cross-Point Switching
“Space Division Switching ”
1

1 4
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 Three-Stage Switch

From Stallings, Voice and Data Communications.

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 Time Division Switching
• Each Line Card “Samples” the inbound signal
(8000 times per second, each sample is taken
over 0.125 msec)
• While the cards collect the next sample
(during the next 0.125 msec), the Time Slot
Interchanger collects all samples and delivers
them to the correct line card outputs
• The TSI must process 8000*2*(number of
conversation) samples

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 Time Division Switching

TSI

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 PBX “Block Diagram”
Analog Local
Phones T Switched
L Access
R
I PBX
Digital U IXC
N Switching
Phones N Special
E System
K Access
S
S
Special Administration Private
Workstations Lines

Maintenance SMDR CTI

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 Packet Switching?
Analog
Phones T
L
R
I PBX
Digital U
N Switching
Phone N
E System
K
S
S

Digital
Phone

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 Categories of Features

• Features for the System User (Internal

Customer)
• Features for the System Administrator
• Features for the Caller (External
Customer)

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 Handling Outbound Calls
• Call destination restrictions
• Least cost route selection
• Automatic redial

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 Handling Inbound Calls

• Routing Calls
– Attendant
– Direct Inward Dialing
• Handling Unanswered Calls
– Call Forwarding -- General
– Call Forwarding -- Busy/No-Answer
– Hunt Groups
– Queuing and Message Services
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 Handling Unanswered Calls

• Hunt Groups
• Queuing
• UCD
– Universal Call Distributor
• ACDs
– Specialized PBX software for inbound call
handling

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 PBX Capacity
• Traffic (usually measured in call
minutes per hour)
– How Many Simultaneous Calls
• Processor
– Total Calling Volume
– Busy Hour Call Attempts
• Physical Interfaces
– Stations and Trunks

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 “Programming a PBX”
• Moves, Adds, and Changes (MAC)
– Establish New Service
– Disconnect Service
– Change Features On Existing Service

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 Adding an Analog Station
• Physical Install
• Assign Extension Number
• Assign Class of Service and Other
Features
– Often uses a template (or “Table”)
A 1234
B
C

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 Adding a Digital Phone
• Physical Installation
• Define Feature Buttons on the Digital
Phone
• Define Line Appearance Buttons
• Assign Extension(s) to Line
Appearances
• Assign Class of Service

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 Button Assignments

A
B
1 2 3
C 4 5 6

1 7 8 9

* 0 #
2
3

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 Button Assignments

Hold Xfer
A
B
1 2 3
C Line 2 4 5 6

1 Line 1
7 8 9

* 0 #
2
3

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 Extension Assignments

Hold Xfer
A 1234
B 5678
1 2 3
C 1234 4 5 6

1 5678
7 8 9

* 0 #
2
3

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 Extra Slides

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 Multi-Stage Crosspoint
Switching - Concept

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