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Team vs Group
DIFFERENCE BETWEEN A GROUP AND TEAM
GROUP
 Strong, clearly focused.
 Individual accountability.
 The group’s purpose is the
same as the broader
organizational mission.
 Individual work products.
 Runs efficient meetings.
 Measures performance
indirectly by its influence on
others.
 Discusses, decides, and
delegates.
TEAM
 Shared leadership roles.
 Individual and mutual
accountability.
 Specific team purpose that
the team delivers.
 Collective work products.
 Encourages open-ended
discussions, active problem
solving meetings.
 Measures its effectiveness
direct by collective work
products.
 Discusses, decides, & does
real work together.
Team: A team is a small number of people with
complementary skills who are committed to a common
purpose, performance goals, and approach for which they
hold themselves mutually accountable.
CHARACTERISTICS OF EFFECTIVE TEAMS
 Team members should feel that their participation is important
and personally beneficial to them.
 Teams should only remain intact as single entities so long they
are working on a particular problem.
 Whenever possible, the team should include some of the
persons who will be responsible for implementing the decision.
 Members of a team must possess the appropriate balance or
mix of skills and traits.
 A team should be around of 5 to 15 members maximum.
 Members of the teams should have knowledge and
information that is relevant to the problem and task.
 It is necessary for the team to select a leader.
 The influence of members on decisions in teams should be
based on their capacity to contribute ( relevant expertise)
and not on the authority they possess in the organization.
 Team decisions should be integrated with the normal or
regular decisions of the departments or units from which the
members are drawn.
 Conflicts that develop within should be confronted and
resolved with a problem solving approach, instead of being
avoided or smoothed over.
 CHARACTERISTICS OF INEFFECTIVE TEAMS
 You cannot easily describe the team’s mission.
 The meetings are formal, stuffy, or tense. People do not do their
best in an uncomfortable atmosphere.
 There is a great deal of participation but little accomplishment.
Some teams exhibit to talk but much action.
 There is talk but not much communication. Many teams are
composed of very talented people who enjoy talking but not listen
to the contributions of others.
 Disagreements are aired in private conversations.
 Decisions tend to be made by the formal leader with little
meaningful involvement of other team members.
 Members are not open with each other because trust is low.
 There is confusion or disagreement about roles or work.
CHARACTERISTICS OF EFFECTIVE TEAM MEMBERS
Besides seeing the characteristics of an effective team as well as
an ineffective team, it would be prudent to examine the
characteristics of effective team members. It will be observed
that organizational failures often are not a result of poor
leadership but of poor follower ship. An effective team
member is, therefore, on who:

 Understands and is committed to group goals.

 Is friendly, concerned and interested in others.
 Acknowledges and confronts conflict openly.
 Listens to others with understanding.
 Includes others in the decision making process.
 Recognizes and respects individual differences.
“Great people don’t equal great teams.”–Tom Peters
TEAM DEVELOPMENT & PERFORMANCE

Stages of team building:

1. Stage 1- Forming :Team acquaints & establishes ground
rules.
2. Stage 2 – Storming : Members resist control by group leaders
and show hostility/antagonism.
3. Stage 3 – Norming : Members work together developing
close relationships & feelings of camaraderie
/companionship.
4. Stage 4 – Performing : Team members work toward getting
their job done.
5. Stage 5 – Adjourning/postpone : Team may separate on
achieving their goals or because members leave.
Forming
Stage 1: FORMING

The Team
 defines the problem

 agrees on goals and formulates strategies for

tackling the tasks

 determines the challenges and identifies

information needed

 Individuals take on certain roles

 develops trust and communication

Team Roles - Leader

Encourages and maintains open communication

Leads by setting a good example
Motivates and inspires team members
Helps the team focus on the task
Facilitates problem solving and collaboration
Maintains healthy group dynamics
Encourages creativity and risk-taking
Recognizes and celebrates team member contributions
Other Team Roles – Members Can Formally
or Informally Take on These Roles
Initiator - Someone who suggests new ideas. One or more people can have
this role at a time.

Recorder - This person records whatever ideas a team member may have. It is
important that this person quote a team member accurately and not "edit"
or evaluate them.
Devil's Advocate/Skeptic - This is someone whose responsibility is to look for
potential flaws in an idea.
Optimist - This is someone who tries to maintain a positive frame of mind and
facilitates the search for solutions.
Timekeeper - Someone who tracks time spent on each portion of the meeting.
Gate Keeper - This person works to ensure that each member gives input on an
issue. One strategy to do this is to ask everyone to voice their opinion one at
a time. Another is to cast votes.
Summarizer - Someone who summarizes a list of options.
Stage 2: STORMING

During the Storming stage team

members:
 realize
that the task is more difficult than
they imagined
 have
fluctuations in attitude about
chances of success
 may be resistant to the task
 have poor collaboration
Storming Diagnosis
 Do we have common goals and objectives?
 Do we agree on roles and responsibilities?
 Do our task, communication, and decision
systems work?
 Do we have adequate interpersonal skills?
Negotiating Conflict

 Separate problem issues from people issues.

 Be soft on people, hard on problem.

 Look for underlying needs, goals of each party

rather than specific solutions.
Addressing the Problem

 State your views in clear non-judgmental

language.
 Clarify the core issues.
 Listen carefully to each person’s point of view.
 Check understanding by restating the core issues.
ASPECTS OF CONFLICT
DESTRUCTIVE
 Diverts energy from more
important activities and issue.
 Destroys the morale of people
or reinforces poor self-
concepts.
 Polarizes differences in
values.
 Deepens differences in
values.
 Produces irresponsible and
regrettable behavior such as
name calling and fighting.
CONSTRUCTIVE
 Opens up issues of
importance resulting in their
clarification.
 Results in the solution of the
problems.
 Increases the involvement of
individuals and internal
cohesiveness.
 Causes authentic
communication to occur.
 Serves as a release for pent
up emotion, anxiety and
stress.
 Helps build cohesiveness
among people sharing the
conflict, celebrating in its
settlement, and learning
about each other.
Stage 3: NORMING

 During
this stage members
accept:
 their team
 team rules and procedures
 their roles in the team
 the individuality of fellow
members
Behaviors

 Competitive relationships become more

cooperative.
 There is a willingness to confront issues and solve
problems.
 Teams develop the ability to express criticism
constructively.
 There is a sense of team spirit.
Giving Constructive
Feedback
 Be descriptive

 Don't use labels

 Don’t exaggerate/magnify

 Don’t be judgmental

 Speak for yourself

 Giving Constructive
Feedback
 Use “I” messages.

 Restrict your feedback to things you know for

certain.

 Help people hear and accept your compliments

when giving positive feedback.
Receiving Feedback

 Listen carefully.
 Ask questions for clarity.
 Acknowledge the feedback.
 Acknowledge the valid points.
 Take time to sort out what you heard.
Stage 4: PERFORMING

Team members have:

 gained insight into personal and
team processes
 a better understanding of each
other’s strengths and weaknesses
 gained the ability to prevent or
work through group conflict and
resolve differences
 developed a close attachment
to the team
Recipe for Successful
Team
 Commitment to shared goals
and objectives

 Clearly
define roles and
responsibilities
 Use best skills of each
 Allows each to develop in all
areas
Recipe for Successful
Team
 Effective systems and processes
 Clear communication
 Beneficialteam behaviors; well-
defined decision procedures and
ground rules
 Balanced participation
 Awareness of the group process
 Good personal relationships
 HELPFUL BEHAVIOR

Optimist International
 Be optimistic  Be open
 Be on time  Listen
 Support one  Stay on track
another  Share the work
 Be courteous  Complete your
 Be open minded work
 Be honest  Present ideas,
 Participate comments
clearly
 Be prepared
Next in the future