Employee Satisfaction

Survey Report 2006

OIRA
Introduction
 Administered in November 2006 to all AUB
employees, academic and non-academic.
 Purpose
 better understand employee perspectives on
their jobs and how they felt about working for
AUB.
 detect changes or improvements in employee
perspectives due to initiatives.
 Instrument
 form used in 2003 and 2000 was administered
again with some minor modifications.
Breakdown of the Employee Survey
Scale Number of Items
General Conditions & Climate 9
Management 8

Policies & Procedures 11

Training & Development 5
Communication & Planning 21
Benefits & Rewards 10
Teamwork & Coordination 4
Overall 8
Total Scale + demographic info, open-ended qs. 76
Administration
 Survey was made available in English and Arabic
versions
 Forms sent to departments for distribution
 Filled out by employees and then collected and sent
back to OIRA in sealed envelopes.
 No names or identification numbers were requested,
only department codes.
 Employees were constantly reminded of importance of
filling out the forms, and were assured of
confidentiality.
 The distribution and collection of the surveys took
around a month.
 Response Rate by Grade Level

Group Sample Population Response Rate

N % N % %
Non-Academic 556 64 2423 71 23
personnel, Gr. 1-12
Non-Academic 94 11 322 9 29 (45)*
Personnel > Gr. 12
Academic Personnel 127 15 687 20 19
Not specify Grade 64 7

Late surveys 24 3
Total 865 100 3432 100 25 (30)*
* 2003 %
Breakdown of the Sample by Age
Group N %
< 25 71 8
25-34 254 30
35-44 244 29
45-54 148 18
55-64 58 7
> 65 8 1
Not specify 58 7
Total 841 100
Breakdown of Sample by Years
of Employment
Years of Employment N %

<1 54 6.5

1<5 191 23

5 < 10 132 16

10 < 20 256 30

> 20 154 18

Not specify 54 6.5

Total 841 100

Data Analysis

 Reported item descriptives and frequencies for the

whole sample and by each of the demographic
variables studied
 age,
 grade,
 educational level,
 number of years at AUB, and
 gender.
 Significant differences in satisfaction level between
various groups on each item were also investigated
 Reliability analysis conducted on the survey and
subscales revealed excellent reliabilities ranging
between 0.85 and 0.97.
 60% did not provide department code.
 Scale Mean 2006 Mean Mean Range Mean Range Range
2003 2006 Range Satisfied 06 Satisfied 03
2003

General Conditions 3.8 3.8 3.1-4.3 3.4-4.4 49 - 88 56-89

& Climate
Management 3.9 3.9 3.8-4.1 3.8-4.1 67 - 76 67-78
Policies & 3.7 3.6 3.2-4.4 3.2-3.9 33 – 73 32-74
Procedures
Training & 3.4 3.7 3.2-3.7 3.5-3.8 42 – 65 47-70
Development
Communication & 3.6 3.6 3.2-4.1 3.2-4.0 44 - 81 43-81
Planning
Benefits & Rewards 2.9 3.0 2.6-3.4 2.7-3.4 27 - 58 25-54

Teamwork & 3.5 3.5 3.3 – 3.6 3.3-3.6 48 – 67 47-65

Coordination
Overall Items 3.3 3.4 3.0 – 3.6 3.4-4.4 38 - 65 42-69
 Highest & Lowest Rated Items
Item # Mean
Top for Institution % Agree
2 I am proud to work at AUB (GCC) 4.3 88
8 I feel a great deal of loyalty towards AUB (GCC) 4.3 86
17 My supervisor is competent in performing required job (M) 4.1 76
39 I understand AUB’s mission (C&P) 4.1 81
14 My supervisor is competent in managing people (M) 4.0 72
16 My supervisor is friendly and helpful (M) 4.0 74
7 In my area, quality is more important than productivity (GCC) 4.0 71
Bottom for Institution % Sat.
61 Fairness and objectivity of job promotions (B&R) 2.6 27
55 Fairness of the pay you get for the work you do 2.7 33
57 Degree to which your pay is linked to your performance 2.8 32
59 Degree to which your pay matches your responsibilities 2.8 34
63 Availability of opportunities for advancement at AUB 2.9 34
60 The effectiveness of AUB’s performance appraisal process 3.0 38
74. How satisfied are you with Communication & Planning at AUB 3.0 38
General Conditions & Climate

 Highest rated items were

 # 2 ‘I am proud to work at AUB’ and
 # 8 ‘I feel a great deal of loyalty towards AUB’
 Lowest rated items were
 # 5 ‘I am satisfied with the physical work conditions’
 # 4 ‘I am given challenging assignments’.
 Two items showed marked improvement:
 # 3’I feel too much stress and pressure in my job’
 # 7 ‘in my area, quality is more important than
productivity’,
 5 items went down and 2 remained same.
 Physical work conditions still seem to be a problem, in
addition to stressful work conditions.