Unit 3 – Q17 – P49

 The three functions of HRD are:

A. Orientation. training, and de-employment

B. Training, individual development, and strategic
development
C. Training, individual development, and
organizational development
D. Strategic, operational, and individual

1
Unit 3 – Q19 – P50

 The training focus of a Lower Cost Leadership

business strategy would he on:

A. Creativity, marketing, and product knowledge

B. Consistent procedures and customer service
C. Creativity and consistent procedures
D. Quality control, consistency, and speed of
production

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Unit 3 – Q20 – P50

 The training focus for an organization with a focus on

product differentiation would be on:

A. Consistent procedures and customer service

B. Product knowledge and customer service
C. Core values and marketing
D. Creativity, marketing, and product knowledge

3
Unit 3 – Q24 – P51

 A career that progresses through a series of related

occupations is a:

A. Spiral Career
B. Protean Career
C. Transitory Career
D. Linear Career

4
Unit 3 – Q26 – P52

 The most common type of employee training is:

A. On-the-job training
B. Simulated training on off-the-job equipment
C. Modeling the behavior of others
D. A combination of classroom instruction and on-the-
job training

5
Unit 3 – Q27 – P52

 Through simulation training, trainees can learn

A. In a classroom
B. After regular working hours
C. On-the-job
D. Under the same job conditions but be away from
the actual job setting

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Unit 3 – Q29 – P53

 In an organization with a technical employee may

move up in the organization without taking on
management responsibilities.

A. Dual career ladders

B. Portable career paths
C. Alternate career paths
D. Alternate career ladders

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Unit 3 – Q34 – P54

 Which of the following is not a basic method for

evaluating training programs?

A. Reaction
B. Learning
C. Behavior modeling
D. Results

8
Unit 3 – Q37 – P55

 In-Basket training exercises are most applicable for

A. Construction workers
B. Office personnel
C. Managerial personnel
D. Customer/service related workers

9
Unit 3 – Q38 – P55

 Training expatriates to prepare for global

assignments includes all of the following except:

A. Pre-departure training for both the employee and

family
B. Business etiquette of the other culture
C. On-the-job training in the new country
D. Cross-cultural technology

10
Unit 3 – Q41 – P56

 For a training session to enhance group problem

solving skills, which type of seating arrangement is
MOST effective?

A. Theater style
B. Chevron style
C. Circle style
D. Classroom style

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Unit 3 – Q42 – P56

 The BEST answer for determining if training is cost

effective is to:

A. Look for reductions in voluntary turnover

B. Compare the costs and benefits associated with the
training
C. Measure improvements in performance
D. Assess the attitude changes in participants

12
Unit 3 – Q1 – P97

 Your organization is considering the implementation

of an e-learning training program for employees.
What type of program would not be appropriate in
this format?

A. Software training
B. Compliance training
C. Customer Service training
D. Computer skills training

13
Unit 3 – Q2 – P97

 When structuring a class centered for adult learning,

all of the following is necessary except for:

A. Learning is centered around the needs of the

learner
B. Information is concrete versus abstract
C. Training is timely and practical
D. Information is large, and abstract in scope

14
Unit 3 – Q21 – P103

 JR's Designer Wardrobe is opening a new location in the heart

of downtown Louisville. This upscale men's clothing store has
opened 6 locations in the past year, and plans to open 4 more
in the next 6 months. JR believes his employees really make
the difference, by understanding the customer need, then
helping the customer make the right purchase. What would
you recommend to JR's as a primary strategy that would meet
his training needs for new employees?

A. Product differentiation training

B. Creativity training
C. Product knowledge
D. Customer service
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