Académique Documents
Professionnel Documents
Culture Documents
Balabala, Reivin T.
Jala, Jacqueline M.
Manalo, Renzo L.
Palulan, Carlo A.
Papa, Angelica B.
Ustaris, Vince Jimwell M.
Ustaris, Vince Jimwell M.
• Logistics is concerned with the storage and transportation
of goods and information from the place of origin to the
place of consumption.
• Logistics refers to the interrelation and management of
all the activities involved in making products and raw
materials available for manufacturing and in providing
finished products to customers when, where, and how they
are desired.
Marketing Logistics in
Industrial Marketing
Variance exceeds
acceptable limits
Take corrective
Re-evaluate
action
Tools And Techniques Of
Marketing Control
• Marketing audit is a continuous, systematic and objective
study of the total marketing efficiency of the firm.
• Marketing audit is concerned with the long-term business
interests and challenges of the firm rather than the short-
term achievements.
• Marketing cost analysis helps in reducing the
marketing costs:
• identify costs of performing specific marketing
functions/activities
• throws up alternative ways of performing these
functions/activities
• provides an evaluation of relative cost benefits of
various alternatives to improve the market
• Credit has two dimensions:
i. the interest on the money involved in credit
transaction and
ii. the risk of bad debts
• Market share analysis can be utilized for
evaluating the market/business performance of a
firm:
• for setting targets for the firm
• for developing long term sales forecasts for the firm
• Ratio analysis seeks to measure the effectiveness
and profitability of the various marketing functions
and activities by the use of certain ratios.
• Ratio analysis focuses attention on relative figures:
Return on Investment (ROI)
Return on the Net Worth (RONW)
Inventory to Turnover Ratio
• Budgetary control essentially involves preparation
of control statements at specified intervals of time,
showing the budgeted figures, the achieved
figures and the variance.
• Main aspects to be controlled through the
budgetary control device:
• Sales volume
• Sales expenses
• Profits
Balabala, Reivin T.
Papa, Angelica B.
• is “the art of successfully persuading prospects or
customers to buy products or services from which
they can derive suit-able benefits” – Irving Shapiro
Sales Management
Career Sales Path Path
Sales Trainee
District Sales
Manager
Territory Sales
Specialist Regional Sales
Manager
National
National Sales
account sales
Manager
representative
• Recruiting and Selecting Sales Representatives
• Desirable characteristics include enthusiasm, intelligence, confidence, and
courtesy.
• should display knowledge about his/her company, the sales territory, products
and services, competitors and buyer behaviour
• Primary Selection Criteria
• Motivation
• human relations and skills
• job knowledge
• Personal Interviews
• Multiple and Panel Interviews
• Patterned or Structured Interviews
• Realistic Job Previews
• Centralized Staffing • Decentralized Staffing
- more expertise available - no relocation problem
- more sources of candidates - less elaborate, less costly
can be explored selection procedures
- selection process tends to - better adjustment of recruit
be more objective to local environment
- leads to more uniform - sales rep from local area
quality across the firm more likely to be accepted
- wastes less of the field by local customers
manager’s time - looks better to community
• determines the types of salespeople needed
• determines specific requirements for the
salesforce
• performs:
job analysis
job description
job specification/qualification
Job analysis
- study of the job by observing and surveying
what people actually do in the job
Job Description
- formal description of:
characteristics of the job
duties
responsibilities of a specific position
working condition
Job Specifications
- individual traits and characteristics required
to perform the job well
• internal
current employees
promotions
transfers
• competitors
• non-competing organizations
• advertisements
• schools and colleges
• employment agencies
• walk-in applicants
Aguilar, Airalyn V.
• Motivating Sales Representatives
Financial incentives alone are not enough to satisfy most
sales representatives. Sales representatives also need to
satisfy personal needs and achieve personal goals. Sales
managers need to understand their sales representatives
motives and goals, with a view to creating an organizational
climate that allows their sales personnel to satisfy their
personal needs.
STEPS ELEMENTS