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1. Review of Management (What

managers do)
2. Organizational Behavior
3. Contributing Disciplines to OB
4. Challenges and Opportunities for
OB
5. Developing an OB Model
 



1.1 Management Functions
a. Planning
b. Organizing
c. Leading
d. Controlling
1.2 Management Roles
a. Interpersonal Roles
b. Informational Roles
c. Decisional Roles
 



1.3 Management Skills
a. Technical Skills
b. Human Skills
c. Conceptual Skills
1.4 Managerial Activities
a. Traditional Management
b. Communication
c. Human Resource Management
d. Networking
 

 
 

2.1 
 OB is the study

of actions and attitudes of people
within organizations.
2.2 


 OB is a field of
study that investigates the impact that
individuals, groups and structure have
organizations,, for
on behavior within organizations
the purpose of applying such
knowledge toward improving an
organizationƞs effectiveness.
 

 
 

2.2 



There are five points in the definition.
a. OB is a field of study which means it is a
distinct area of expertise with its own body
of knowledge.
b. OB studies individuals, groups and
structure as determinants of behavior.
c. OB investigates the impact of above three
determinants on behavior within
organizations.
 

 
 

2.2 



(continuedƦ)
d. The above analysis generates
knowledge and understanding of the
determinants of behavior.
e. The purpose of OB is to apply such
knowledge toward improving an
organizationƞs effectiveness.
 

 
 

2.3 

! Intuition means a

feeling that may or may not represent
correct observation, and is not
supported by research. Prior to its
scientific development, OB was based
on intuition. Thus, it was not perfect.
Intuitive views are not necessarily
incorrect but they do not represent
effective understanding of behavior.
 

 
 

2.4 

"#
!$" OB taken

as a scientific discipline of systematic
study means evaluating relationships,
attempting to find causes and effects,
and drawing conclusions based on
scientific evidence.
This involves gathering data under
controlled conditions, and measuring
and interpreting in a rigorous manner.
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a. Psychology
b. Sociology
c. Social Psychology
d. Anthropology
e. Political Science
(Refer to Handout HO-
HO-1)
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4.1 Responding to Globalization
4.2 Managing Workforce Diversity
4.3 Improving Quality and Productivity
4.4 Responding to Labor Shortage
4.5 Improving Customer Service
4.6 Improving People Skills
4.7 Empowering People
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4.8 Stimulating Innovation and Change
4.9 Coping with Temporariness
4.10 Working in Networked Organizations
4.11 Helping Employees Balance
Work/Life Conflicts
4.12 Improving Ethical Behavior
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$
• A Model is an abstraction of reality.
• It is a simplified version of a real-
real-world
phenomenon.
• A Model is usually built by establishing
relationships between dependent
variables and independent variables.
• A Model may be expressed in many
forms such as diagrams, geometric
graphs, and mathematical equations.
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$
• Dependent variables are the factors
that need to be explained and
predicted. For example: productivity,
efficiency etc.
• Independent variables are the factors
that affect and influence dependent
variables. For example: ability,
attitude, personality etc.
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• The Basic OB Model is developed in
two stages.
• The stage 1 consists of a framework
for developing the complete model.
• This framework is composed of three
levels: Individual Level,
Level, leading to
Level, then leading to
Group Level,
Organizational Systems Level.
(Refer to Exhibit 1-
1-6 or Handout HO-
HO-2)
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• The Basic OB Model Stage 2 is an
elaboration of Stage 1 and includes
independent and dependent variables.
• Dependent Variables:
a. Productivity
b. Absenteeism
c. Turnover
d. Deviant Workplace Behavior
e. Organizational Citizenship Behavior
f. Job Satisfaction
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• Independent Variables:
a. Individual level variables
b. Group level variables
c. Organization Systems level
variables
• Human Input affects individual level
variables.
• Change and stress affect all three
levels.
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• The Basic OB Model is a Contingency
Model. That is, it involves several
contingency variables.
• The Model explains and predicts the
dependent variables (output) as a
result of the impact of independent
variables (inputs).
• The three level analysis leading to a
set of six dependent variables is the
simplified form of the OB process.
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• The Basic OB Model appears to be
complex, yet it is a much simplified
from of the actual behavioral process.
• In this contingency model, a large
number of contingency variables are
involved that make the process even
more complex.
• The impact of contingency variables
requires systematic individual analysis.
(Refer to Exhibit 1-
1-7 or Handout HO-
HO-3)