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Process Approach: INTRODUCTION
•The process approach requires clear
understanding of all processes implemented within
an organization.
•This includes processes for product realization, as
well as the other processes of the QMS.
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Process Approach: INTRODUCTION
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Process Approach: INTRODUCTION
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Definition of Process
A process has a start and an end defined by 2
limits.
Inputs to a process are generally outputs of other
processes
Processes are generally planned & carried out
under controlled conditions.
INPUT OUTPUT
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EFFECTIVENESS
PROCEDURE* EFFECTIVENESS
EFFECTIVENESS
OF
OFPROCESS
PROCESS==
=Ability
Ability toachieve
Abilitytoto achieve desired
(“Specified way to carry out an activity or a desired
achieve
desiredresults
Results results
process” - may be documented or not) (Focus of
(eg:(Focus
customer ofISO
satisfaction,
ISO
9001:2000)
Etc) 9001:2000)
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3 Types of Processes
Customer Oriented Process (COP)
Support Process (SP)
Management Process (MP)
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Example of COP, SP& MP
MP
IQA Management Review
COP: Production
Customer
Customer
Planning Prod
Processes Storage
SP SP SP
Purchasing Training Maintenance
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Example of COP, SP& MP
COP
SP
MP
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Turtle Diagram
3. With What? 4. With Who?
(Material, Equipment, (Competence, Skill,
Installation) Training, Knowledge)
6. How Many?
5. How?
(Performance Indicator)
(Support Processes (SP),
Method, Procedure,
Instruction, Technique)
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