Académique Documents
Professionnel Documents
Culture Documents
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Brainstorm ideas
Decide exactly why you are writing
Collect information
Decide if al the information you have
collected is relevant
Identify your audience
Think about what your reader(s)
know(s)
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Write according to
your plan
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+ Business letter
+ E-mails
+ Memos
+ Faxes
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Answer all questions asked
Give something extra, when desirable
Shorten or omit wordy expressions
Include only relevant statements
Avoid unnecessary repetition
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Focus on ³You´ instead of ³I´ and ³We´
Show reader benefit or interest in reader
Emphasize the positive, pleasant facts
Apply integrity and ethics
Use specific facts and figures
Put action in you verbs
Choose vivid, image-building words
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desirable
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Be sincerely tactful, thoughtful, and appreciative
Omit expressions that irritate, hurt, or be little
Grant and apologize good-naturedly
Answer your mail promptly
Use the right level of language
Include only accurate facts, words, and figures
Maintain acceptable writing mechanics
Choose nondiscriminatory expressions
Apply all other pertinent C qualities
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- old-fashioned letter
- impersonal
- a range of fixed expressions
- focus on politeness and accuracy
- layout is very important
- clear and concise
- more personal but still polite
- for friends or those who know - short sentences (20 words)
each other well - acceptable short forms
- closer to spoken language - some fixed expressions
- abbreviations used
- short messages
- conversational expressions
- tolerant grammar/ spelling
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Fast & easy to deliver Questionable appropriateness
Tone: personal Flexible format
Reach many readers Not completely secure &
Save in a file confidential
Easy to reply No real original signature
Inexpensive Short messages
Be forwarded easily Computer connected to
Allow off-site workers to internet required
collaborate on projects Accidentally forwarded
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