Académique Documents
Professionnel Documents
Culture Documents
Background:
HPSEBL decided to computerize various activities
including billing, cash collection, customer relationship
management(CRM), customer complaint handling system,
energy auditing/accounting and load flow and network
analysis system under the Accelerated Power
Development And Reform Program (APDRP).
Whole project was referred as Computerized Billing
and Energy Accounting Package (IT Package).
ACCELERATED POWER DEVELOPMENT AND REFORM PROGRAM (APDRP)
Completion Schedule :
The brief scope of IT package implementation in HPSEB was divided in
three parts .
Part-1: Pilot implementation in 10 Sub-Divisions, two divisions
under Shimla operation Circle & at Data Center in Kumar House
along with setting up 12 seater call center and cash
collection/customer service center infrastructure at Shimla, within 9
months.
Part-2: Rollover Implementation in 122 Sub-Divisions, 22 Divisions
under remaining 11 operation Circles of HPSEB Ltd. within 12
months.
Part-3:Annual maintenance contract (AMC) for three years.
ACCELERATED POWER DEVELOPMENT AND REFORM PROGRAM
(APDRP)
Latest Status:
Future Scope: