TOOLKIT FOR

MANAGEMENT

FACILITATING ORIENTATION PROGRAMS FOR

MIGRANT WORKERS AND DEVELOPING
MECHANISMS FOR GRIEVANCE PROCEDURE.
By Irene Fernandez
TENAGANITA
PROCESS
 Consultation meetings with Management –
HR Department and feedback.
 Interviews with workers.
 Orientation Program with workers on
Rights and Responsibilities.
 Training program with Supervisors.
 Toolkit – Orientation Manual, Guidelines
for effective communication and grievance
procedure mechanism.
WHY AM I HERE
 The WORKERS objectives/goals were
 Economic
 Earn money to support the family;
 Get capital to start own business/ become an entrepreneur
 Get money to pay LOANS
 No or limited opportunity to work in Indonesia

 Self Improvement
 Gain new knowledge and skills
 Be able to stand on one’s feet.
 Change my life

 Social
 Get more new friends;
 To know different people from different countries
WHY A TOOLKIT
 The consultations with workers and supervisors
clearly brought out the existence of major gaps in
information, in recognizing the workers expectations
and in how the frontline management needs to
change its behavior to make the workplace more
conducive, pleasant and enabling for the workers.
 The workers need to understand their rights and
responsibilities, overcome language barriers, cultural
differences.
 See the need for new support systems in Malaysia.
OUTCOME OF TOOLKIT
To bridge existing gaps between Management and
workers from beginning of employment.
Management needs to show its leadership in
providing an orientation program that has a rights
based approach and which is worker centred.
The orientation program has to go beyond the
familiarization of work skills, of the workplace
environment, work ethics and rules of the company.
The worker must feel and realize that the company
recognizes her rights, her dignity and will respect
them.
Supervisors as frontline management. They must be
the bridge to create the enabling environment.
OBJECTIVES & STRUCTURE OF THE
TOOLKIT

A guide for Management of companies who

hire migrant workers.
It facilitates the development of a post
arrival orientation program with a gender
and migrant sensitization program for
supervisors.
It assists Management to develop a
grievance procedure mechanism especially
to address gender and sexual based
violence.
STRUCTURE OF THE TOOLKIT
WHO ARE THE WORKERS
 Migrant workers
as “roots” in the
company who
ensure the
growth and the
fruits reaped by
the company.
PART 2: ORIENTATION PROGRAM

1. UNDERSTANDING THE
MIGRANT WORKER AS
A HUMAN BEING, AS
WORKER, AS A
WOMAN OR MAN
WITH DIGNITY AND
EQUAL RIGHTS AND
RESPONSIBILITIES
UNDERSTANDING THE WORKER
Rights at the Workplace
HOW ARE THE MIGRANTS PROTECTED UNDER THE
LAW?
A GUIDELINE DEVELOPED.
 The Constitution.

 The Labor Laws

 The Anti Trafficking in Persons Act.

 The Immigration Act
 The OSH Act & Workman’s Compensation Act
 The Trade Union Act
 ILO, CEDAW and Other International
Covenants
MIGRANT WORKERS & HEALTH

Taking Care of My Body to

Protect My Job
Migrants, Health & Sexuality.
Occupational Health and Safety.
Spatial Mobility and Impact on
Mental Health.
Gender specific Health concerns
Sexuality and Relationships
PART 3: GRIEVANCE PROCEDURE

POWER AND DOMINANCE

Guidance for Policy
and Grievance
Procedure On
Sexual
Harassment and
all other Forms
of Gender-based
Violence
WE NEED IT!

thank
you