ISO 9001:2008 Awareness Workshop: BY: CHRD, Hyderabad

ISO 9001:2008 Awareness
Workshop
BY:
CHRD,
HYDERABAD.
Welcome
and
Greetings to the
Delegates
Attending
The
Workshop on ISO9001:2008
INTRODUCTION
Center for Human Resource Development

INTRODUCTION
Your Tutor

INTRODUCTION
Your name
Your organisation
Your current level of QMS knowledge
Your expectations from this event

About
CHRD( Centre for Human Resource Development )
Training and Consultancy organisation
 Since 1996
 Organised…….. Training programs and workshops
 ISO 9001- QMS Consultancy- 7 organisation
 ISO 14001 – one organisation

Introduction
The course covers:

 Concepts of Quality Management
 Vocabulary ISO 9000:2005
 Interpretations of ISO 9001:2008
Briefly about
 Documentation
 Internal Audits
 Potential benefits of implementation of

ISO 9001:2008

Introduction
The course methodology:

 Tutorial
 Lectures
 Extensive discussions
 Use of Audio Visuals
 Practical Examples
 Exercises

House rules
 Facilities
 Safety rules & evacuation routes
 Courtesy (mobile phones……)
 Local arrangements

INTRODUCTION
to
QUALITY
and
QUALITY MANAGEMENT

Quality
What is ‘ Quality’:
 Historical evolution
 Description and definitions

Quality
What is ‘quality’:
 The ISO 9000:2005 definition
 Degree to which a set of inherent characteristics fulfils
requirements
 Inherent characteristics can be physical, sensory, behavioral,
temporal, ergonomic and functional……
 Requirements are the needs or expectations that are stated,
generally implied or obligatory

Inspection

Quality Control

Quality Assurance

Quality Systems

Total Quality Management

Leadership in Quality

ISO 9000 Standards
QMS
QUALITY
MANAGEMENT SYSTEMS

ISO standards
ISO
 International Organisation for Standardization
 Who is ISO?
 Why is standardization needed?
 How does ISO function?

ISO standards
Roles of various organizations
 The roles of
 ISO
 Certification bodies
 Accreditation bodies
 IRCA (International Registration Certification of Auditors)

ISO standards
Evolution of standards
 Initiation
 Technical committee ISO/TC 176
 Quality management and Quality assurance
 Sub committee SC2,Quality Systems
 Various stages of drafts
 Approval by voting
 Issue of standard
 Periodic review of the standard



ISO standards
Evolution of ISO 9001
 First version was in 1987

 Then, 1994
 Major version in 2000
 And now, some refinement in 2008

Implications
Certified Organizations
 Changing the management systems to the 2008 version requirements

 ISO 9001:2000 certificates valid only till November 15,2010
 Certification bodies cannot issue ISO 9001:2000 certificates after
November 15,2009.
 Change over to 2008 version possible during routine surveillance
audits, re-certification audits or by conduct of special visits

Implications
IRCA registered auditors
 Continuing Professional Development requirements are to

be met
 2008 version knowledge is to be assimilated

ISO 9001:2008 main changes
 Reinforcement of Control over outsourced processes that affect product

conformity to requirements.
 Management representative has to be a member of the organisation
management and not an external individual.
 Competence of all personnel affecting conformity to product requirement
must be controlled by the organisation.
 Additional guidance to explain the different methods on measuring and
monitoring customers satisfaction.
 For internal audits, the management of the audited unit must ensure that
necessary corrections and corrective actions are taken.
 Clarification that information systems are included as part of the company
infrastructure, and therefore the management system
 New requirement to review the effectiveness of corrective and preventive
actions

IAF and ISO policy for transition
 IAF and ISO have approved a transition policy

 Certification to new revision granted only surveillance or a
recertification audit
 New certificates can’t mention a standard which is not
published (for example a country version not yet
translated)
 No 9001:2000 certificates issued after Nov 15 2010
 All 9001:2000 to be transitioned and withdrawn before
Nov 15 2010

 Process of Transition
 The transition to this new revision will be preformed either
during your next surveillance audit or your next
recertification and on no later than 15th of November 2010
 No additional auditing time, no change in your auditing cycle
 A new certificate will be issued replacing your current certificate
(including multi-sites)
 The expiration date of a new certificate issued after a surveillance
audit remains the same as the previous one

Review of ISO 9001:2008

Foreword
 About ISO
 Fourth edition cancels and rejects the third edition
 The amendments are to clarify points in text and to
enhance compatibility with ISO 14001:2004

Introduction
 0.1 General
• Quality management, a strategy
• The design of QMS depends on
• The organizational environment,
• Changes in that environment,
• And risk associated with that environment
• Uniformity of systems across organizations not intended
• Standard can be used by internal and external parties
• Including certification bodies

0.2 Processes:
Controls
(e.g. procedure)
Process
Activities
Input +
Output
Resources

ISO 9001:2008 model

Introduction
 0.3 Relationship with ISO 9004

 0.4 Compatibility with other management systems

Compatibility with other Management Systems
 Standard is intended to be compatible with other

systems
 ISO 9001:2000 is aligned with ISO 14001:2004 to
enhance compatibility
 Standard does not include requirement for other
management systems such as EMS, OHSAS, or
financial management
 Integration of management systems is possible

Scope
1.1 General
 Standard specifies QMS requirements for use to :
 Demonstrate organization’s t consistently provide product

meeting customers & application regulatory requirements.
 Enhance customer’s satisfaction through effective

application of the system, including processes for its
continual improvements and assurance of conformity to
customer and application regulatory requirements.

Scope
NOTE
“Product” –
Applies only to product intended for, or required by, a
customer
Note 1:- The above scope specifies scope of QMS

requirements.

1.2 Applications
 All requirements of this International Standard are

generic and are intended to be applicable to all
organizations, regardless of type, size and provided.
 Where any requirement(s) of this International

standard cannot be applied due to the nature of an
organization and its product, this can be considered
for exclusion.

1.2 Applications
 Where exclusions are made, claims of conformity to

this International Standard are not acceptable unless
these exclusions are limited to the requirements
within Cl.7, and such exclusions do not affect the
organization’s ability or responsibility, to provide
products that meets customer and applicable
regulatory requirements.

2. Normative Reference
 For dated references, amendments or revisions of

cited standard do not apply.
 Users encouraged to use most recent revision.
 ISO 9000:2005 Quality Management Systems –

Fundamentals and Vocabulary.

4.1 General Requirements
Requirement:
The organization shall establish, document, implement

and maintain a Quality Management
System and continually improve its effectiveness in

accordance with the requirements of this
International Standard

To implement the Quality Management System, the

organization shall
 Determine the processes needed for the quality

management system and their application throughout the
organization (see 1.2)
 Determine the sequence and interaction of these processes;
 Determine criteria and methods required to ensure both
the operation and control of these processes are effective;

 Ensure the availability of resources and information

necessary to support the operation and monitoring of these
processes
 Monitor, measure and analyze these processes, and
 Implement actions necessary to achieve planned results
and continual improvement of these processes.
These processes shall be managed by the organization in

accordance with the requirements of his International
Standard

Where, an organisation chooses to outsource any process that affects

product conformity with requirements the organization shall ensure
control over such processes
Control of such outsourced processes shall be identified within the

Quality Management System.
NOTE: processes needed for Quality management System referred to

above should include processes for Management activities, provision of
resources, product realization and measurement.

Intent:
Establishing, Determining and documenting a QMS by
 Defining the process required by the standard and

organization.
 Monitoring, measuring and Improving these processes.
 Implementing necessary actions for Continual Improvement.
 Exercising control on outsourced activities.

4.2 General Documentation Requirements
Requirement:
The quality management system documentation shall

include:
 Documented statements of a quality policy and quality

objectives
 A quality manual
 A documented procedure required by this International
Standard
 Documents needed by the organization to ensure the
effective planning, operation and control of its processes

 Quality records required by this International Standard

(see 4.2.4)
NOTE1:
Where the term “documented procedure” appears within this
International Standard, this means the procedure is to be
established, documented, implemented and maintained.
i.e. MANDATORY PROCEDURE
Refer: Exam[les of procedures in sample Quality Manual

given in work book.

NOTE2:
The extent of quality management documentation can differ
from one organization to another due to:
 The size of organization and type of activities
 The complexity of processes and their interactions
 The competence of personnel
NOTE3:
The documentation can be in any form or type of medium

Intent:
Documentation of
 Quality manual, Quality Policy and Objectives

 Mandatory documented procedures as required by
the standard
 Procedures for planning and control of operations
and procedures required by this standard
 Related records

Examples
 Work procedures or work instructions(Wls)
 Operating instructions or operating procedures
(SOPs)
 Production schedules
 Specifications (Specs)
 Drawings

 Availability of documented Procedures for the

following six clauses:
4.2.3 Control of documents

4.2.4 Control of records
8.2.2 Internal audit
8.3 Control of nonconforming product
8.5.2 Corrective action
8.5.3 Preventive action

4.2.2 Quality Manual
Requirement:
The organization shall establish and maintain a quality

manual that includes:
 The scope of the quality management system, including
details of, and justification for, any exclusion(see 1.2);
 The documented procedures established for the quality
management system or reference to them and ;
 A description of the interaction between the processes of
quality management system.

Intent:
Defining the scope of QMS and justification for

exclusion and Documented procedures including
Interactions.
Providing the overall road map or overview of the
organization's Quality Management System

Examples of contents of a Quality Manual
 Scope, justifications for exclusions, process interactions.

 Activities of business
 Principal characteristics of quality management system
 Quality policy and associated quality objectives
 Statements on responsibility and authority.

4.2.3 Control of Documents
Requirements:
Documents required by the quality management system shall be

controlled.
Records are a special type of document and shall be controlled

according to the requirements given in 4.2.4
A documentation procedure shall be established to define the

controls needed:
 To approve documents for adequacy prior to issue;
 To review and update as necessary and re-approve
documents;

 To ensure that the changes and the current revision status

of the documents are identified;
 To ensure that relevant versions of applicable documents
are available at points of use.
 To ensure that documents remain legible and readily
identifiable
 To ensure that documents of external origin are identified
and their distribution controlled;
 To prevent the unintended use of obsolete documents and
to apply suitable identification to them if they are retained
for any purpose

Intent:
 Establishing procedure for control of documents for

approval, review re approval and identification of
documents,
 Ensuring availability of relevant documents
 Controlling use of external origin documents and
prevention of use of obsolete documents

Examples:
 Computers based documents – Version Control System,

password controls, access rights, etc
 Paper based Documents – Revision / Issue Status, date.

4.2.4 Control of Records
Requirement :
Records shall be established and maintained to provide

evidence of conformity to requirements and of the effective
operation of the Quality Management System.
Records shall remain legible, readily identified and retrievable.

A documented procedure shall be established to define the
controls needed for the identification, storage, protection,
retrieval, retention time and disposition of records
Examples:- Backup, Restore, water proof storage, Archiving

data

4.2.4 Control of Records
Intent:
Effective control over records so that they are:

 Identified properly and are legible
 Stored and protected correctly
 Easily found/traced/retrieved
 Retained for appropriate period of time taking into
account legal or financial or commercial requirements
 Dispositioned off- i.e. position change after crossing
retention period.

5.1 Management Commitment
Requirement:
Top management shall provided evidence of its

commitment to the development and
implementation of the Quality Management System
and continually improving its effectiveness by:
 Communicating to the organisation the importance
of meeting customer as well as statutory and
regulatory requirements.
 Establishing the quality policy.

 Ensuring the quality objectives are established.

 Conducting management reviews
 Ensuring the availability of resources
Intent:
Top management should be committed for developing and

implementing QMS by means of
 Fulfilling customer requirements and Statutory and

Regulatory requirements.
 Establishing and communicating Quality Policy and
objectives.

 Conducting regular reviews for effectiveness of QMS.

 Providing resources.
Examples:- Quality Policy, Employee Trainings,

Review meetings.

5.2 Customer Focus
Requirement:
Top management shall ensure that customer requirements

are determined and are met with the aim of enhancing
customer satisfaction.(see 7.2.1 and 8.2.1)
Intent:
Ensuring the determination of customer requirements and

expectations & are fulfilled for enhancement of customer
satisfaction. Need to address any legal or regulatory
requirements relating to products or services, as
appropriate.

5.2 Customer Focus
Examples:
 Appointment of customer support function.

 Arrangement like customer care, marketing function.

5.3 Quality Policy
Requirement:
Top management shall ensure that the quality policy :

 Is appropriate to the purpose of the organization;
 Includes a commitment to comply with requirements
and continually improve; the effectiveness of the Quality
Management Systems;
 Provides a frame – work for establishing and reviewing
quality objectives;
 Is communicated and understood within the
organisation;
 Is reviewed for continuing suitability.

5.3 Quality Policy
Intent:
Quality Policy to be established by Top Management

which expresses its:
 Commitment to quality
 Commitment to continual improvement
 Context for Quality Objectives
 Relationship of organization's objective and
customer’s requirements.

5.3 Quality Policy
Example:
“we shall strive to meet our customer needs &

expectations by Providing Quality Products, on time
and ensure value for money. We can active this by
ensuring continued Improvement in our process,
products and systems”.

5.4.1 Quality Objectives
Requirement:
Top management shall ensure that quality objectives, including those
needed to meet requirements for product (section 7.1 a), are established
at relevant functions and levels within the organisation. The Quality
objectives shall be measurable and consistent with the Quality policy.
Intent :
Establishment of clearly defined quality objectives at Organization and/or
functional levels, including those for products and services, which
should be SMART and in line with the organization’s quality policy.

5.4.1 Quality Objectives
Examples:
Objectives of a transport business running a bus service:

95%of busses will run to the scheduled timetable on a daily basis.
Objectives of a production location:

300 nos. produced per hour with maximum rejection level = 0.5%

5.4 Quality Management System Planning
Requirement:
Top management shall ensure that:
 The planning of the Quality Management System is carried out in order

to meet the requirements given in 4.1, as well as the Quality Objectives,
and
 The integrity of the Quality Management System is maintained when

changes to the Quality Management System are planned and
implemented.

Intent:
Ensuring that quality objectives and requirements outlined in 4.1 are

satisfied and ensuring that changes do not impair quality system
integrity.
Example:
Changes in packing specifications should not only to be informed to

packing supervisors but also purchase function that arranges purchase
of packing material.

 Strategic plans
 Production plans
 Resource plans/ records
 Documented procedures/process descriptions
 Work and test schedules
 Quality objective realization /action plans

5.5 Responsibility and Authority
Requirement:
Top management shall ensure that the responsibilities and authorities are
defined and communicated within the organization.
Intent:
Top management to ensure that everyone knows what they are expected
to do (responsibilities), what they are allowed to do (authorities), and
that they understand how these responsibilities and authorities relate
to each other.
There should be a formal communication of the same to employees.

5.5.2 Management Representative
Requirement:
Top Management shall appoint a member of the management who,

irrespective of other responsibilities, shall have responsibility and
authority that includes:
 Ensuring that the processes needed for the Quality Management

System are established, implemented and maintained;
 Reporting to the top management on the performance of the quality
management system, and any need for improvement and;
 Ensuring the promotion of awareness of customer requirements
throughout the organization.

5.5.2 Management Representative
Note:
The responsibility of a management representative can include liaison

with external parties on matter relating to the Quality Management
System.
Intent:
Appointment of a person from organization as Management

Representative having authority and responsibility for
 Establishing and improving the QMS
 Reporting to Management for Effectiveness of QMS
 Promoting awareness of customer requirements.

5.5.3 Internal Communication
Requirement:
Top Management shall ensure that appropriate communication processes

are established within the organization, and that communication takes
place regarding the effectiveness of the Quality Management System.
Intent:
Establishment of suitable communication processes within the

organization and establishment of suitable communication process
regarding quality system effectiveness.

5.5.3 Internal Communication
Examples of Communication Methods:
 Posting information on notice boards.

 Holding meetings.
 Circulation of information through e-mails.
 Use of Intranet, Portals etc.
 HORIZONTAL and VERTICAL Communication.

5.6.1 Management Review: General
Requirement:
Top management shall review the Organization’s quality management

system, at planned intervals to ensure its continuing suitability,
adequacy and effectiveness. This review shall include assessing
opportunities for improvement and the need for changes to the Quality
Management System, including the quality policy and quality
objectives. Records from management reviews shall be maintained(see
4.2.4)

5.6.1 Management Review: General
Intent:
Regular review of QMS for assessment of opportunities for improvements

to quality policy and quality objectives to ensure the continuing
suitability, adequacy and effectiveness of the quality management
system.
Example:
 Strategic review
 Project based review
 Operational review

5.6.2 Review Input
Requirement:
Inputs to management review shall include information on:

 Results of audits;
 Customer feedback;
 Process performance and product conformity;
 Status of preventive and corrective actions;
 Follow-up actions from previous management reviews;
 Changes that could affect the Quality Management System;
 Recommendations for improvement.

5.6.2 Review Input
Intent:
Agenda or the points to be discussed with the management during the
review to assess the suitability, adequacy and effectiveness of the
Quality Management system of the organization
 Management Review Meeting reports

 Customer- satisfaction analyses
 Customer complaints
 Process data analyses
 Product data analysis

5.6.2 Review Input
 Evidence of corrective and preventive action

 Resource requirements and application planning
 Internal audits reports
 Objective and target achievement
 Records of any discussions on recommendations, if any, for
improvement
Note:- it is not necessary to have frequency of meeting only. Frequency for

each agenda for review is also an acceptable approach.

5.6.3 Review Output
Requirement:
The outputs from the management review shall include any decision and
actions related to:
 Improvement of the effectiveness of the quality management system
and its processes;
 Improvement of product related to customer requirements;
 Resource needs.

6.1 Provision of Resources
Requirement:
The organization shall determine and provide the resources needed

 To implement and maintain the quality management system and
continually improve its effectiveness, and
 To enhance customer satisfaction by meeting customer requirements.
Intent:
Ensure that the organization has the resources needed to both maintain
and improve its quality management system and also carry out the
work required in a manner that will satisfy customer’s requirements.

6.1 Provision of Resources
Examples:
 Personnel resources/ Resource plan

 Development of new processes or new working methods
 Equipment Purchase List
 Acquire resources and skills through a contract with a supplier.

6.2.1 Human Resources : General
Requirement:
Personnel performing work affecting product quality must be competent

on the basis of appropriate education, training, skills and experience.
Intent:
Personnel performing work affecting product quality must be competent

as to their education, training, skills and experience

6.2.2 Competence Awareness and Training
Requirement:
The organization shall

 Determine the necessary competence for personnel performing work
affecting product quality,
 Provide training or take other actions to satisfy these needs,
 Evaluate the effectiveness of the actions taken,
 Ensure that its personnel are aware of the relevance and importance of
their activities and how they contribute to the achievement of the
quality objectives,
and

6.2.2 Competence Awareness and Training
 Maintain appropriate records of education, training, skills and

experience (see 4.2.4)
Intent:
Determining adequate capability & ability of personnel involved in work

affecting the quality of product. Also involves identification of their
training needs, providing training as per requirements and evaluating
the training effectiveness.

6.3 Infrastructure
Requirement:
The organization shall determine provide and maintain the infrastructure

needed to achieve conformity to product requirements. Infrastructure
includes, as applicable
 Buildings, workspace and associated utilities,

 Process equipment (both hardware and software), and
 Supporting services (such as transport or communication)

6.3 Infrastructure
Intent:
Determination provision and maintenance of infrastructure, such as

buildings, workplace and associated facilities, technology, process
equipments, hardware and software and support services(such as
transport and communication)
Example:
Temperature controlled inspection room next to a blast furnace because

of the need to take sensitive measurements.
Appropriate customer waiting areas and facilities in four wheeler service
stations.

6.4 Work Environment
Requirement:
The organization shall determine and manage the work environment

needed to achieve conformity to product requirements.
Intent:
Control of work-environment factors to achieve product conformity.

Exercise- 1 : Quality Management System
Requirements:
 This exercise is designed to help delegates in understanding and the

clarifying the requirements of ISO 9001:2000
 Participants are requested to study ISO 9001:2000 and respond to
questionnaire in following pages.
 Find out whether the Nonconformity is evident or not?
 Find out applicable clause
 Grading of Non-conformity
 Your response on the questionnaire will be taken up for discussion in
the open forum.
Time for Study and Responding- Home Assignment

Open Forum Discussion-45 Minutes
7.1 Planning of product realization
Requirement:
The organization shall plan and develop the processes needed for product
realization.
Planning of product realization shall be consistent with the requirements
of the other processes of the quality management system(see 4.1)
In planning product realization, the organization shall determine the
following, as appropriate:
 Quality objectives and requirements for the product;
 The need to establish processes, documents, and provide resources
specific to the product;

 Required verification, validation, monitoring, inspection and test

activities specific to the product and the criteria for product acceptance;
 Records needed to provide evidence that the realization processes and
resulting product meet requirements (see 4.2.4)
The output of this planning shall be in a from suitable for organization’s

method of operations.

Requirement:
NOTE 1
A document specifying the processes of the quality management system

(including the product realization processes) and the resources to be
applied to a specific product, project or contract, can be referred to as a
quality plan.
NOTE 2
The organization may also apply the requirements given in 7.3 to the
development of product realization processes.

Intent:
Standard requires to plan how all the activities necessary for concept to
delivery of the product / services.
Extent:
Planning depends on whether the product made or the services delivered

are
 Of a repetitive nature
 Project oriented
 Of an innovative nature

The organization needs to plan how all the activities for product
realization to be planned and performed e.g.
 To consider what the customer requires- stated needs and implied
needs.
 To decide the objectives related to productivity and quality
 To determine the resource needed.
 To make budget, purchase machinery etc.
 To review design output against the requirement.

 Output of the planning processes can be a “Quality Plan”, a “Project

Plan” or similar document, which is specific for a given application.
 It is the organization’s decision on how the output of your planning
process is recorded.

7.2.1 Determination of requirements related
to the product
Requirement:
The organization shall determine

 Requirements specified by the customer, including the requirements
for delivery and post-delivery activities,
 Requirements not stated by the customer but necessary for specified or
intended use, where known,
 Statutory and regulatory requirements related to the product, and
 Any additional requirements related to the product, and
 Any additional requirements determined by the organization.

7.2.1 Determination of requirements related
to the product
Intent:
 Establish what your customer needs or requires

 Details of products (Specs), Rates, Delivery Time etc..
 Additional factors, such are regulatory & legal requirement.
 Condition of payment or unspecified customer
 Expectation.
 All parts of a customer requirement need to be reviewed to ensure that
they can be met.

7.2.2 Review of requirements related to the
product
Requirement:
The organization shall review the requirements related to the product.

This review shall be conducted prior to the organization’s commitment
to supply a product to the customer (e.g. submission of tenders,
acceptance, of contracts or orders, acceptance of changes to contracts
or orders) and shall ensure that
 Product requirements are defined,
 Contract or order requirements differing from those previously
expresses are resolved, and
 The organization has the ability to meet the defined requirements.

product
Records of the results of the review and actions arising from the review
shall be maintained (see 4.2.4)
Where the customers provides no documented statement of requirement,

the customer requirements shall be confirmed by the organization
before acceptance.
Where product requirements are changed, the organization shall ensure

that relevant documents are amended and that relevant personnel are
made aware of the changed requirements

product
NOTE:
In some situations, such as internet sales a formal review is impractical

for each other. Instead the can cover relevant product information such
as catalogues or advertising material.
Intent:
 All parts of a customer requirement need to be reviewed to ensure that

they can be met.
 Any requirement not covered by the usual work process or which are
felt to be un realistic or unachievable, are needed to be resolved with
customer.

product
 The manner in which a customer provides the order can vary in form
and could be, for example, a written order, a verbal agreement, a
telephone order or via e- business.
 Where changes to an order or tender, or both, arise for what ever
reason, the changes need to be reviewed and agreed in the same
manner as the original order / tender. If the changes are accepted, it is
essential that every one in your business who is affected by the
changes is informed.
 The relevant documents affected by these changes will need to be
amended as well

7.2.3Customer Communication
Requirement:
The organization shall determine and implement effective arrangements

for communicating with customers in relation to
 Product information,
 Enquires, contracts or order handling, including amendments, and
 Customer feed back, including customer complaints.

7.2.3Customer Communication
Intent:
 One of the most common problems encountered is misunderstanding

what was ordered or how it is be used. Good communication between
the organization and the customer is essential to resolve any
misunderstanding.
 Written or electronic order, such as those received by email, facsimile,
post or the internet can provide a permanent record of the order
details.
 Where telephone and direct computer link orders are received, special
provisions may be needed to record and confirm the order.


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ISO 9001:2008 Awareness

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

The course covers:

 Potential benefits of implementation of

Center for Human Resource Development

The course methodology:

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Roles of various organizations

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Evolution of ISO 9001

 First version was in 1987

Center for Human Resource Development

 Changing the management systems to the 2008 version requirements

Center for Human Resource Development

IRCA registered auditors

 Continuing Professional Development requirements are to

Center for Human Resource Development

 Reinforcement of Control over outsourced processes that affect product

Center for Human Resource Development

 IAF and ISO have approved a transition policy

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

Center for Human Resource Development

 0.3 Relationship with ISO 9004

Center for Human Resource Development

 Standard is intended to be compatible with other

Center for Human Resource Development

 Demonstrate organization’s t consistently provide product

 Enhance customer’s satisfaction through effective

Center for Human Resource Development

Note 1:- The above scope specifies scope of QMS

Center for Human Resource Development

 All requirements of this International Standard are

 Where any requirement(s) of this International

Center for Human Resource Development

 Where exclusions are made, claims of conformity to

Center for Human Resource Development

 For dated references, amendments or revisions of

 Users encouraged to use most recent revision.

 ISO 9000:2005 Quality Management Systems –

Center for Human Resource Development

The organization shall establish, document, implement