Presentation on Banking

Service Marketing
Group Member
Razi Ul Hassan
Faisal Riaz
Shazaib Saleem
Asad Sarfraz
Farhan Rafiq
Imran Yousaf
M Ahmed
Speaker Guest- Habib Metro
• Khawaja noman
Habib Metro politian bank
CHIF manager
Branch daburgi maliya daska
Speaker Guest- Standard Chartered
• Kamran Mehmood
Branch Manager
Standard Chartered
Aziz Shaheed Road Sialkot
• Jabeen Zia
Priority Manager (AVP)
Standard Chartered
Aziz Shaheed Road Sialkot
Introduction – Standard chartered bank
• Standard Chartered Bank, a British bank headquartered in London
with operations in more than seventy countries.
• Operates a network of over 1600 branches and employs of 73,000
people.
• 90% of its profits come from Asia, Africa, and the Middle East.
• It now focuses on consumer, corporate, and institutional banking, and
on the provision of treasury services—areas in which the Group had
particular strength and expertise.
Introduction – Habib metropolitan bank
• Habib Metro came to existence in Pakistan and was incorporated as a
public listed company in 1992 under the name, Metropolitan Bank
Limited.
• The bank commenced full operations as a commercial bank from
October 1992.
• Habib Metro focuses on retail banking and trade finance with highly
innovative E-Banking solutions.
Targeted Audience Of Standard Chartered
• Higher Middle Class
• Individuals of minimum income level of 100,000 per month
Targeted Audience Of Habib Metro
• Industry owners
• Individuals who are directly involve in trading business
Touch Points- Standard chartered
• Individual Banking
Current accounts
Savings accounts
Debit & credit cards
Insurance
• Business Banking
Business loans
Checking accounts
Savings accounts
Debit and credit cards
Touch Points- Standard chartered cont.
• Digital Banking
Online, mobile, and tablet banking
Mobile check deposit
Text alerts
E-Statements
Online bill pay
• Loans
Home loans
Business loans
Personal loans
Touch Points- Habib Metro
Majority of the touch points of Habib Metro are similar to that of
Standard Chartered but the major touch point of Habib Metro that
differs them from Standard Chattered and every other bank is that their
exchange rate is slightly high as compare to every other bank. That is
the main reason that they have got the majority of the industrialist
under their banking umbrella.
Regulators

• Internal
• State Bank Of Pakistan
On floor Services
Though every bank is restricted by the rules and regulations of State
bank of Pakistan, but still staying under the umbrella of State Bank
policies the Branch Manager, Front desk officer and every single staff of
banks tries their best to guide the customer in the best possible
manner that will give provide guidance and ease to customer on every
step.