ORGANISATIONAL POLICIES

AND PROCEDURE

• POLICIES
– WRITTEN STATEMENT OF MANAGEMENT
COMMITMENT FOLLOWING THE
COMPANY OBJECTIVE/STRATEGY.
– GENERAL GUIDE THAT ESTABLISHES
PARAMETERS FOR MAKING DECISIONS.
 ORGANISATIONAL POLICIES
AND PROCEDURE

• PROCEDURE
– A SERIES OF INTERRELATED
SEQUENTIAL STEPS THAT CAN BE USED
TO RESPOND TO A WELL STRUCTURED
PROBLEM
 ORGANISATIONAL POLICIES
AND PROCEDURE
• RULE
– AN EXPLICIT STATEMENT THAT TELLS
MANAGERS WHAT THEY OUGHT OR
OUGHT NOT TO DO.
• REGULATION
– AN OFFICIAL RULE OR ORDER
 ORGANISATIONAL POLICIES
AND PROCEDURE
• TYPE OF ENFORCEMENT
– POSITIVE
– NEGATIVE
– EXTINCTION
– PUNISHMENT
 POSITIVE ENFORCEMENT
• TECHNIQUE AIMED AT INCREASING A
DESIRED BEHAVIOUR, WHICH
INVOLVES PROVIDING A PLEASANT,
REWARDING CONSEQUENCE TO
ENCOURAGE THAT BEHAVIOUR.
»Rewarding
»Pay rise
»Time off
 NEGATIVE ENFORCEMENT
• TECHNIQUE AIMED AT INCREASING A
DESIRED BEHAVIOUR, THAT
INVOLVES PROVIDING NOXIOUS
STIMULI SO AN INDIVIDUAL WILL
ENGAGE IN THE DESIRED BEHAVIOUR
TO STOP THE NEXIOUS STIMULI.
EXTINCTION ENFORCEMENT

• TECHNIQUE INVOLVING
WITHHOLDING PREVIOUSLY
AVAILABLE POSITIVE CONSEQUENCE
ASSOCIATED WITH A BEHAVIOUR TO
DECREASE THAT BEHAVIOUR.
 PUNISHMENT ENFORCEMENT

• TECHNIQUE INVOLVING PROVIDING

NEGATIVE CONSEQUENCE TO
DECREASE OR DISCOURAGE A
BEHAVIOUR.
– NEED CONSISTENTLY APPLIED
– PRODUCED STRONG NEGATIVE
CONSEQUENCE LATER
SCHEDULE OF ENFORCEMENT

THERE ARE 4 MAIN PARTIAL ENFORCEMENT

• FIXED INTERVAL
• FIXED RATIO
• VARIABLE INTERVAL
• VARIABLE RATIO
 FIXED INTERVAL

• PATTERN IN WHICH A REINFORCER IS

ADMINISTRATED ON A FIXED TIME
SCHEDULE, ASSUMING THE DESIRED
BEHAVIOUR HAS CONTINUED AT AN
APPROPRIATE LEVEL
 FIXED RATIO

• PATTERN IN WHICH A REINFORCER IS

PROVIDING AFTER A FIXED NUMBER
OF OCCURANCES OF THE DESIRED
BEHAVIOUR.
 VARIABLE INTERVAL

• THE CONCEPT OF REINFORCEMENT

IS THAT THE REINFORCER SHOULD
PROVIDE MOTIVATION FOR THE
BEHAVIOUR TO BE REPEATED. I.E.
BEHAVIOUR IS BEING REINFORCED
ON A CONSISTENT SCHEDULE.
 VARIABLE RATIO
• THE BEHAVIOUR OCCURS A SPECIFIC
NUMBER OF TIMES. VARIABLE RATIO
IS A SCHEDULE OF REINFORCEMENT
WHEREBY A REINFORCER IS
PROVIDED FOLLOWING A PRE-
DETERMINED AVERAGE NUMBER OF
RESPONCES.
 INDUCTION

• INDUCTION IS THE PROCESS BY

WHICH TO RECRUITE THE NEW
EMPLOYEE TO FAMILIARIZE WITH THE
NEW WORKING ENVIRONMENT
 CONTENT OF INDUCTION
PROGRAM
• ORGANIZATIONAL ISSUE
– HISTORY
– STRUCTURE
– PHYSICAL LAYOUT
– PRODUCT OR SERVICES
– POLICIES AND RULES
CONTENT OF INDUCTION
PROGRAM

• INTRODUCTIONS
– TO SUPERVISOR
– TO TRAINERS
– TO CO-WORKER
– ETC
 CONTENT OF INDUCTION
PROGRAM

• EMPLOYEE BENEFITS AND

PROCEDURE
– WAGES
– HOLIDAY
– REST BREAKS
– ETC
 CONTENT OF INDUCTION
PROGRAM

• JOB DUTIES
– JOB LOCATION
– OVERVIEW OF JOB
– RELATIONSHIP TO OTHER JOBS
WHEN TO CONDUCT INDUCTION
PROGRAM

• SHOULD BE AS SOON
AS POSSIBLE
HOW LONG IT TAKE ?

• DEPEND ON THE
ORGANIZATION POLICY
Q&A