Primeros Pasos Con Una PBX Asterisk Utilizando El Livecd de XORCOM (Elastix)

Network ACD (Unifier)
Installation and Troubleshooting
Presented by: W.D. Freshour
Date: 08/27/09
Network ACD (Unifier) installation and troubleshooting
Strata Unifier
What is It?
Strata Unifier is a new software and license dongle

that allows ACD Agents to be programmed and
placed in Remote CIX Nodes, allowing them the
same functionality as an ACD Agent programmed in
the Main CIX Node using IP StrataNet on a private
network.
2
Strata Unifier
What is required?
• Strata Unifier consist on a new software and a

license dongle.
• It requires the latest version of the Toshiba ACD
Software which support the Strata Unifier
connection.
• It requires all CIX Systems to be connected via IP
StrataNet on a private network. (PRI StrataNet and
the Public Internet will not support the Unifier)
• It is preferred that a network assessment by done
before selling and installation of the Strata Unifier.
3
Network ACD
How does it work? - Original Setup
CIX 100/670
Main Node
HMP or Analog
CSTA VA Ports
Events
-or-
MAS Server
CT2 Pro
4
Network ACD
How does it work? – Typical Network ACD Setup
CIX 100/670 CIX 100/670 CIX 100/670
Remote Node (A) Main Node Remote Node (B)
CSTA HMP or Analog

Events VA Ports
-or-
MAS Server
CT2 Pro
5
Strata Unifier
How does it work? – Putting it all together!
• The following drawing shows how a typical 3 Node

Network ACD with Strata Unifier might be laid out
using the following equipment and features;
• Network ACD w/Strata Unifier
• Taske / Insight CIX Unifier
• Stratagy ES with Auto Attendant, Voice Mail, and
Feature Flex
• VCS 3.0
6
7
8
9
10
11
12
13
14
Strata Unifier
Open and programming software
Hover over Strata Unifer Icon in Windows Tray to get version level
Right click on the Strata Unifer Icon in the Windows Tray to Launch
Unifier program or check Node Status
15
Strata Unifier Setup, Configuration, and Operation
Strata Unifier Main Screen for setting Level2OAI TCP/IP Port Number
(This is the port number that the Strata Unifier will communication with Level2OAI)
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Level2OAI Service Main Status Screen

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Level2OAI Services PBX Connection Setup Screen
“Unifier Hostname or IP Address” should be the IP Address of where the Strata Unifier Software is
installed, in most cases it will be the same computer.
“Unifier Port Number” is the Port Number that Level2OAI will communication with Strata Unifier.
“Unifier” checkbox tells Level2OAI that it is connecting to Strata Unifier Software and to utilize Node
Numbers for all received and transmitted packets.
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To add a node, click the “Add Node” button.
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Unifier Add a Node Screen
“Node ID” is the Node ID assigned in the CIX Systems to communicate between systems.
“Address” is the IP Address of the CIX Processor for the Node.
“Port” is the Port Number assigned in the CIX Systems “PRG-801 CIX/CTX Network Jack LAN
Device Assignment” program under “FK-04” for ACD.
Note: CIX Overlap codes should not be programmed or used in the CIX System “PRG 646
Node ID Assignments”
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Strata Unifier Main Screen with Nodes programmed
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To Edit a Nodes setting, click on the Node Number and then click the “Edit Node” button
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Unifier Edit a Node Screen
“Node ID” is the Node ID assigned in the CIX Systems to communicate between systems. This can
not be edited.
“Address” is the IP Address of the CIX Processor for the Node.
“Port” is the Port Number assigned in the CIX Systems I/O Device to communicate with the ACD
System.
23
To Delete a Node, click on the Node Number and then click the “Delete Node” button
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Unifier Delete a Node Confirmation Screen
This screen is confirming that you want to delete Node 51 from the Strata Unifier.
25
The “Status” button opens the unifier node status screen for view all node states.
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Strata Unifier Node Status Screen
“Status” can be either “Out of Service”, “Connecting”, “Running”, or “Stalled”

“Maximum Delay” is the maximum message delay between nodes.
“Network Delay Calls” is the number of calls encountering network delays.
“Node Down” is the number of times the Unifier has lost connection to a node.
“Tandem Calls” is the number of tandem calls.
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Strata Unifier Status Screen Reset Confirmation Screen
Strata Unifier Status Screen which has been reset or just started
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Strata Unifier Trouble Shooting & Engineering Tools
The “Snapshot” button allows engineering to take a snapshot of the internal unifier states. This
is for debugging
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Snapshot main utility screen for debugging
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The “Global Call” button shows a mapping between unifier calls and switch calls.
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The “Call” button shows calls associated with a device.
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The “Device” button monitored devices.
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The “Monitor” button shows unifier and switch monitors for monitoring the state of
devices and calls.
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The “Request” button shows pending requests (make call, drop call, etc.)
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The “Error Count” button provides an error summary.
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The “Clear Error” button will clear the error count.

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The “Details” button will provide information on the error count.

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The “Details” button will provide information on the error count.

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The “State Dump” button allows you to dump the internal state of the unifier to the unifier log
files. This is for debugging.
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“State Dump” confirmation screen to dump the internal state of the unifier to the unifier log
files. This is for debugging.
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The “About” button provides the unifier software version and other information.
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“About” main screen with unifier software version and other information.
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Other items or programming that needs changing

when using the Strata Unifier
1. Strata ACD Group ID in the ACD Administrator will now require the Node Number in front
of the Pilot DN.
2. The Node Number is not required in “PRG-540 Pilot DN Assignment” of the CIX when
creating the Pilot DN for ACD.
3. Voice Assistant Port Extension Numbers now require the Node Number in front of the
extension when programming.
4. When manually programming a station into the Devices Tab of Level2OAI, the Node
Number is required in front of the extension number.
44
Questions
• Please email question regarding this email to

tsdfieldengineering@tais.toshiba.com
•Our next Webinar will be on

Digital & IP PC Attendant Console
Sept. 10, 2009
•Look for registration details in each week's

eBLAST from TSD.
45
THANK YOU
© Copyright 2009
This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved.
Under the copyright laws, this document cannot be reproduced in any form or by
any means—graphic, electronic, or mechanical, including recording, taping, photocopying,
without prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
Trademarks
Strata, SmartMedia, SD (Secure Digital) and CIX are registered trademarks of Toshiba Corporation.
Stratagy, eManager, My Phone Manager and Info Manager are registered trademarks of Toshiba America Information Systems, Inc.
Windows, Internet Explorer, and Microsoft are registered trademarks of Microsoft.
Wikipedia is a trademark of Wikipedia Foundation Inc
Cisco, Catalyst 2900, and Catalyst 2950 is a trademark Cisco
SMC is a trademark of SMC Networks
SIP Connect is a registerd trademark of Cebyond
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Wireshark and the "fin" logo are registered trademarks of Gerald Combs.
Trademarks, registered trademarks, and service marks are the property of their respective owners.
46

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Network ACD (Unifier)

Installation and Troubleshooting

Presented by: W.D. Freshour

Strata Unifier is a new software and license dongle

• Strata Unifier consist on a new software and a

CSTA HMP or Analog

• The following drawing shows how a typical 3 Node

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Setup, Configuration, and Operation

Level2OAI Service Main Status Screen

Strata Unifier Setup, Configuration, and Operation

Level2OAI Services PBX Connection Setup Screen

Strata Unifier Setup, Configuration, and Operation

To add a node, click the “Add Node” button.

Strata Unifier Setup, Configuration, and Operation

Unifier Add a Node Screen

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Main Screen with Nodes programmed

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Setup, Configuration, and Operation

Unifier Edit a Node Screen

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Setup, Configuration, and Operation

Unifier Delete a Node Confirmation Screen

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Node Status Screen

“Status” can be either “Out of Service”, “Connecting”, “Running”, or “Stalled”

Strata Unifier Setup, Configuration, and Operation

Strata Unifier Status Screen Reset Confirmation Screen

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

Snapshot main utility screen for debugging

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

The “Call” button shows calls associated with a device.

Strata Unifier Trouble Shooting & Engineering Tools

The “Device” button monitored devices.

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

The “Error Count” button provides an error summary.

Strata Unifier Trouble Shooting & Engineering Tools

The “Clear Error” button will clear the error count.

Strata Unifier Trouble Shooting & Engineering Tools

The “Details” button will provide information on the error count.

Strata Unifier Trouble Shooting & Engineering Tools

The “Details” button will provide information on the error count.

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

Strata Unifier Trouble Shooting & Engineering Tools

Other items or programming that needs changing

• Please email question regarding this email to

•Our next Webinar will be on

•Look for registration details in each week's

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