The Internet and Its

Uses

Working at a Small-to-Medium Business or ISP –

Chapter 1

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 1

Objectives
 Describe how the Internet is evolving and the various ways that
businesses are using the Internet.
 Describe the importance of standards in the continuing growth of
the Internet.
 Describe the purpose of an ISP and the services that it offers.
 Describe the hierarchical structure of the Internet and the
purpose of the Point of Presence (POP) and the Internet
Exchange Point (IXP).
 Identify the types of devices used in by the ISP to provide
services and describe the importance of scalability in the ISP
network.
 Describe the various network support teams that work at an ISP
and the roles and responsibilities of each one.

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 2

Evolution of the Internet and Its Uses
 Describe how business has impacted the evolution and
growth of the Internet

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 3

Evolution of the Internet and Its Uses
 Describe the importance of standards in the continuing
growth of the Internet.

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 4

Evolution of the Internet and Its Uses
 Describe an ISP and the services it can offer.

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 5

Internet Service Providers
 Identify connection options to the Internet

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 6

Internet Service Providers
 Describe Internet hierarchy

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 7

Internet Service Providers
 Describe the structure of the Internet
 Utilities that help to visualize how ISP networks
interconnect

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 8

ISP Connectivity
• Explain how an ISP connects to all the other service
providers making up the Internet

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 9

ISP Devices
• Access Devices
• Border Gateway Routers
• Servers

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 10

ISP Connectivity
• Roles and responsibilities within an ISP
On-site Installation
Customer Service
Planning
NOC
Help Desk

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 11

Summary
 Businesses use the Internet for e-commerce,
communications, collaboration, and training.
 Internetworking standards ensure that all devices
connecting to the Internet use the same set of rules.
 All Internet connections are made through an Internet
Service Provider (ISP).
 Multiple ISPs join together at an Internet Exchange
Point (IXP) to gain access to each other’s networks.
 ISPs must provide a reliable and scalable network.
 ISP organizations are composed of many teams
offering a range of support services.

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 12

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 13