Académique Documents
Professionnel Documents
Culture Documents
1. Acknowledgment
2. Introduction
3. Literature Review
4. Research Methodology
5. Data analysis
6. Data Presentation
7. Conclusion
Acknowledgment
I would like to thank Mr. Sahil Bajracharya sir for this wonderful opportunity to
express some experience of my internship as well as some words related to my
thesis topic. I am so greatful to Mr. Nimesh Ulak sir for his support and response
on my thesis report This report not only help me explore myself but also help me
to build the confident level on me.
It would also like to thank IST college and the whole team for their support and
also my friend, relatives who help me during my thesis report.
Introduction
Stage 1
Identification of Training Stage 2
needs Design of training solution
Stage 3
Delivery of training solution
Stage 5 Stage 4
Evaluation of training Application of training in
solution the court environment
Research Methodology
10% 15%
18-25
25% 26-34
35-54
55-64
50%
MARITAL STATUS
Single Married Divorced Widowed
5%
5%
40%
50%
Number %
Are you satisfied with the Staff behaviour that you found in your hotel stay? Yes 17 85%
No 3 15%
Yes, but I would like to suggest some of them to learn speak English for to have 3 15%
a better/different experience.
Yes, but I would like to add new technologies to have a better/different 6 30%
experience.
Yes, the available source were enough to provide me with a good 9 45%
experience. I would not change or add anything
Do you think that the service standard in your last hotel stay had a positive
impact on your experience?
No, I need new and more Uniqueness service; the available ones did not have 1 5%
a positive impact on my experience
2. Average 5 25%
3. Somehow 3 15%
Total 20 100%
Why did you choose this hotel?
Others
Website reviews 10% 0% Location
10% 30%
Technology
amenities
15%
Recommendatio
Figure: 4.2.1 Reason fornchoosing the hotel Price/Quality
15% 20%
In regards to stay in Westin hotel, the hotel choice can be explained by several factors. The
majority of respondents stated that the location is one of the reasons (30%); 20% referred the
price/quality ratio, and 15% referred the recommendation also 15% referred technological
amenities where websites reviewers (10%) and 10% referred other sources.
As a result, researcher found that the main reason for choosing the hotel for their stay is due to
suitable location as the hotel is located beside world’s second largest duty-free mall i.e. CDF mall.
8
No. of Respondent
6
0
leisure business/work
leisure&business others
Purpose
When examining the purpose of the last stay, out of total respondent a vast majority of
respondents (8) were leisure guests, while just 7 were traveling on business or work. A
small portion of the sample (3) were traveling for more than one reason, stating that the
purpose of their last trip was business but also leisure and 2 were traveling for other
purpose. From the above graph, it is analyzed that most of the guest travel for leisure.
Figure: Who did you travel with ?
45%
40%
35%
% of respondents
30%
25%
20%
15%
10%
5%
0%
alone with friend as a couple with family with co-workers
Traveling Partner
Out of total, 45% of the travelers said they traveled as a couple, 15% went with family and 10% with friends.
The remaining part of the sample was traveling alone (25%) and only 5% traveled with coworkers. It means
most of the guest travel as a couple and least of them travel with their co-workers for work purpose.
Conclusion
Any Question ??