6 Training and Developing

Employees

4-

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 Learning Objectives

1. Summarize the purpose and process of

employee orientation.
2. List and briefly explain each of the steps in the
training process. 4-

3. Explain how to use five training techniques.

4. Explain why a controlled study may be superior
for evaluating the training
program’s effects.
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 Summarize the purpose
and process of employee
orientation.
4-

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 Orienting and Onboarding
New Employees

The purposes for an effective orientation program is to:

1.Make the new employee feel welcome and at home
and part of the team. 4-
2.Make sure the new employee has the basic
information to function effectively, such as e-mail
access, personnel policies and the like.
3.Help the new employee understand the organization
in a broad sense.
4.Start the process of a person becoming socialized into
the firm’s culture, values, and ways of doing things.
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List and briefly explain
each of the steps in the
4-
training process.

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 Overview of the Training Process
• Aligning strategy and training
• Training today plays a key role in the performance
management process, which is necessary for
employers to ensure employees are working toward
organizational goals.
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• Overall, training has a fairly impressive record of
influencing organizational effectiveness, scoring higher
than appraisal and feedback, and just below goal
setting in its effect on productivity.

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 4-

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 Training and Performance

• Ensure training translates into improved

performance
• Define training purpose
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• Have company strategies drive the training

• Check with mangers on the training success
o Ask “how are we doing.”

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 The ADDIE Five-Step
Training Process
The tried-and-proven ADDIE five-step training program
includes:
1.Analyzing the training need.
2.Designing the overall training program.
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3.Developing the course.
4.Implementing training by actually training the
targeted employee group.
5.Evaluating the effectiveness of the course.

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Explain how to use five
training techniques.
4-

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 Implementing Training
Programs

• On-the-job training
o Types of on-the-job training
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o Job rotation
o Special assignments

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 The OJT Process

• Preparation
• Present the 4-

operation
• Tryout
• Follow-up

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 Other Types of Learning
• Apprenticeship training
Apprenticeship training is a process by which people
become skilled workers, usually through a combination
of formal learning and long-term on-the-job training.
• Informal learning
performing their jobs on a daily basis with their
colleagues. Other types of 4- informal training occurs
between people in the lunch or break room

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Other Types of Learning
• Job instruction training
• Lectures
• Programmed learning
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• Behavior modeling
• Audiovisual-based training
• Vestibule training

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Other Types of Learning

• Electronic performance support

systems (EPSS)
• Videoconferencing
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• Computer-based training(CBT)
• Simulated learning

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Off-the-Job Management Training
and Development Techniques

• Case studies
• Computerized management
4-
games
• Outside seminars
• University programs
• Role-playing

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Off-the-Job Management Training and
Development Techniques

• Behavior modeling
• Corporate universities
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• Executive coaches
• SHRM learning system

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 CASE STUDY:
LOST AT THE SEA
LOST AT THE SEA • You have chartered a yacht with three
friends, for the holiday trip of a lifetime
across the Atlantic Ocean. Because
none of you have any previous sailing
experience, you have hired an
experienced skipper and two-person
crew.
• Unfortunately in mid Atlantic a fierce fire
breaks out in the ships galley and the
skipper and crew have been lost whilst
trying to fight the blaze. Much of the
yacht is destroyed and is slowly sinking.
• Your location is unclear because vital
navigational and radio equipment have
been damaged in the fire. Your best
estimate is that you are many hundreds
of miles from the nearest landfall.
• Your task is to select 7 items out of 15
items of their importance for you and
your team.
 1. A sextant
LOST AT THE SEA 2. A shaving mirror
3. A quantity of mosquito netting
4. A 25 liter container of water
5. A case of army rations
6. Maps of the Atlantic Ocean
7. A floating seat cushion
8. A 10 liter can of oil/petrol mixture
9. A small transistor radio
10. 20 square feet of opaque plastic
sheeting
11. A can of shark repellent
12. One bottle of 160 proof rum
13. 15 feet of nylon rope
14. 2 boxes of chocolate bars
15. An ocean fishing kit & pole
 Explain why a controlled
study may be superior for
evaluating 4-the training
program’s effects.

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 ROI MEASUREMENT – WHY?

• Training budgets are increasing

• ROI is the ultimate level of evaluation
• Competitive pressures on costs and productivity
• Top executives are requiring ROI information

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 ROI MEASUREMENT – WHY?

• Commitment of Training Expenditure as a

Percentage of Payroll:
• US – 1% - 4% of Payroll
• Europe – 2.5% to 3% of Payroll
• Asia – 4% to 8% of Payroll

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 ROI
• ROI measures the contribution of a
program/solution designed in relation to the costs or
capital involved
• ROI = Value of Benefits – Cost of Training
Cost of Training

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 MORE POPULAR TYPES OF
EVALUATION
• Balanced Scorecard (Drs Kaplan and Norton),
Balanced Scorecard (BSC) is a management
framework used for implementing organisational
strategy by linking the objectives, initiatives and
measures of a business.

• Kirkpatrick Four-Level Framework (Kirkpatrick,

1975),

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 DONALD KIRKPATRICK’S MODEL OF
EVALUATION (1979)

• Level 1 Reaction Evaluation

• Level 2 Learning Evaluation
• Level 3 Transfer of Learning
Evaluation
• Level 4 Results Evaluation

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 Review

• Designing the study

• Controlled
4-
experimentation
• Training Effects to
Measure

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Unit VIII Assignment by week 10

Part 2: Training and Development

Methods
In this section, you will evaluate training
and development methods for various
types and levels of organizations.
4- You must
choose a method that can be used for each
of the following: small organization, global
organization, and management. Be sure to
explain each method by using specific
examples. Also, give your opinion on the
effectiveness of each method.
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