EFFECTIVE ENGLISH COMMUNICATION SKILLS

(ELU 2133)

CHAPTER 1 :

INTRODUCTION TO COMMUNICATION

created by : Nazim ‘Asri

 Why do we communication ?
Purpose of Communication
• Inform • Reveal
• Counsel • Persuade
• Sell • Accept
• Buy • Affirm
• Confirm • Clarify
• Advise • Motivate
• Teach • Criticise
• Learn • Deny
• Conceal
 What is Communication ?

1) Communication is a message understood.

2) Communication is social interaction through messages.

3) Communication is sharing of experience.

4) A process in which people are able to transfer meaning

between themselves.
 How Do We Communicate ?

5 Sense of Communication Non Verbal Communication

a) Taste a) Facial expression
b) Touch b) Eye contact
c) Smell
c) Body movement/Gesture
d) Sight
e) Hear d) Body language
 Oral Communication
- a skill that is developed or evolved.
Advantages of OC
1) It is spontaneous and natural.
2) Easy for others to understand.
3) Choice of words generally suits the
listeners.
4) It can develop close relations between
the speaker and the listener.
Disadvantages of OC
1. Words spoken disappear into thin air.
2. Words are not permanent unlike say
written communication.
3. What is heard is often forgotten.
4. NVC that supports oral
communication may not be understood
by people from other cultures.
 Written Communication
- a system of community use for interacting with each other utilizing
alphabet, characters, symbols, pictures, manuscript and many more.

Advantages of WC Forms of Written Communication

1. Gives words and thoughts
permanence. ~ Letters ~ Magazines
2. Knowledge and information became ~ Circulars ~ Handbills
available to people who could read. ~ Orders ~ Posters
3. It led to the spread of ideas. ~ Reports ~ Books
~ Forms and ~ Bulletin boards
Disadvantages of WC Questionnaires
1) It is limited to people who can write ~ Manuals
and read. ~ Newsletters
~ Newspaper
 Types of Communication

1)Intrapersonal Communication

2)Interpersonal Communication

3)Group Communication and

Public Communication
 CHAPTER 2 :

THE PROCESS OF
COMMUNICATION
 Diagram of Communication Process

Channel/Medium Channel/Decoding

Encoding Messages

Feedback/Response

Sender source Receiver

Encoder Decoder
Relationship/System

Disturbance/Noise/Barriers/Interference
Situation/Setting/Context
 4 Barriers in Communication

Psychological Barriers
Physical Barriers
- Frame of Reference

Mechanical Barriers
Linguistics and Cultural
Barriers - Facilities too would be
a mechanical barriers
 4 Main Kinds of Distractions
Physical Barriers

1)The Competing Stimulus

2)Environmental Stress

3)Subjective Stress

4)Ignorance of the Medium

 Definition of Communication
- A process in which people are able to transfer meaning between themselves.

Read
Listen
Think
7 Communication Skills Write
Remember
Speak
Study
6 Steps for Effective Communication
Audience analysis
Research/Resources
Support idea
Get organized
Draft and edit
Get feedback
 CHAPTER 6 :

PUBLIC SPEAKING
 Definition of Public Speaking
- a process, an act and art of making a speech before an audience.

Ethos (credibility speaker)

> Level of authority and knowledge about the
chosen topic
Logos (logic)
3 Basic Parts of
> Received and understood correctly by the
Persuasion audience
Pathos (emotional appeal)
> Hold the audience’s attention
 Cicero’s 5 Canons of Rhetoric
Marcus Tullis Cicero  Rome, Italia.

5 Main Steps :-
• Invention – finding ways to persuade
• Arrangement – structure of a coherent argument
• Style – how to present an argument
• Memory – the process of learning and memorizing
• Delivery – voice and body language
 4 Types of Speech Delivery

Extemporaneous
Impromptu
Manuscript
Memorized
 Extemporaneous
Carefully prepared and practiced by the speaker before the actual
speaking time.

Utilize notes or an outline as a guide

Sources the speaker wants to cite

Not reading

Will also be able to respond

Most practical type of public speaking

 Impromptu

Without notes or a plan

Without any formal preparation

Spontaneously delivered

Without any “thinking” time

 Manuscript

Delivered with a script of the exact words to be used

Manuscript speaking is one of the worst traps

More time looking at the script

Unable to react to the audience

 Memorized

Completely memorizes the text of a speech

Without reliance on notes or an outline
They fear they will forget
Very common to daily living
Lead to bad experiences for some students