A Company Study on

Metafactor Wellness
Center
SVM 191
Submitted by: Mark Geronimo, Chols Miso, John Paul Nieles

Submitted to : Prof. Delfin

A. Company Profile

The Metafactor Personal Wellness

Enhancement Services was
conceptualized late last year and has
been established since January 1, 2013
by the Yap Group of Companies. It
serves as a one stop wellness center
which caters to derma, dental, strength
and conditioning, and rehabilitation.
Armed with licensed and credible staffs,
the wellness center is equipped with
state of the art facilities and high-end
machines.
Facilities and Equipment

 Dermatology
 Dental
 Rehabilitation, Strength and Conditioning
B. Objectives of the Study

 Metafactor caters 3 major services naming rehabilitation, dental, and

dermatological. Since then, Metafactor is widely known as a rehabilitation
center but not a dermatological clinic and this has been a problem for them.

 Customers are having complaints such as painful pricking; the doctors are not
around, noisy environment, expectations to have a clean or acne free face,
irritating medicine, increasing pimple, and has a high price for the treatment.

 The objective of the study is to know what the main problem, and why the
customer are not having the results they wanted.
C. Organizational Structure
D. Discussion of the Company’s H&T
Industry
 The center is a one-stop-shop for health and beauty, run by doctors, dermatologists, physical
therapists and nutritionists. A brainchild of the Yap Group of Companies (Manila Bulletin,
Euromed, Hemotek), Meta Factor Wellness Center is the solution to total well-being, Aside from
the professional services they offer, Meta Factor boasts of the latest machines, which claim to be
first in the country or even Asia, nestled in facilities that is pleasant and world-class.
 The facilities at Metafactor are state-of-the-art. This includes the Power Plate and the Hydropool.
The Power Plate transmits vibrations for a more efficient muscle strengthening and increased
flexibility during workout, meanwhile reducing post-workout muscle soreness. Working out on the
Power Plate for 10 minutes is equivalent to 60 minutes.
 Metafactor's Hydropool is the first and only underwater treadmill in the Philippines. The Hydropool
provides a gravity- and pain-free running experience, using the resistant properties of water,
which serve to enhance the quality of running. Water reduces one’s body weight, thereby
lessening the stress on joints. At the same time, jet streams provide added resistance, giving one
a full body work out. An inbuilt massage system also helps prevent post-workout body soreness, all
in front of a life-size flat screen TV. And yes, the pool is also good for a standard swim.
E. Discussion
of the
Company’s
Operations
(Dermatology
Process)
F. Problems/ Issues Encountered in the
Operations
Recent feedbacks received from the customer have been negative and has given a bad image
in the company. Out of 214 customers, 119 or 55.61% of the customers from have complained
about the service and the company wants to have a positive feedback from them.

Not meeting the

 Why – Why analysis standard
operating
procedure

55.61% of
the Poor
customer Service Doctors
Not compatible No consultation
gave a Experienc inefficient
medicine happened
negative e Schedule
feedback

Noisy Environment
G. Solutions Undertaken to Address the Issues

 How-How Diagram

Adjust the Operate from 9 am –

scheduling of 8 pm instead of 2 pm
working hours – 6 pm
Doctors Have a morning shift ( 9am
inefficient – 2pm) and afternoon shift
schedule 2pm – 8 pm)
Hire a new Add hiring
doctor or add specification; a
a new one resident doctor

Include a
Put a sound
relaxing
proof system
Noisy music
Environmen
t
Change the Put ear piece
curtain into a
door
H. Future Plans

 Metafactor wellness pushes innovation and wants to establish a name in the

industry in terms of dermatology that is why they are planning to hire
additional doctors, or a resident one to tend the needs of their customer.
Furthermore, they are planning to relocate in a building in near Paco Catholic
School in order to classify the services needed, especially on the dermatology
side because it would isolate the rooms from the gym, because it tends to get
noisy because there are a lot of people working out and rooms are just being
separated by curtains.
I. Conclusion

 the main problem is that there is no doctor around or the doctor’s schedule is
limited because they are just hiring from the outside

 just a part-time job to other doctors.

 In addition to that, the treatment is affected with the noisy environment due
to the people working out in the gym that is why customers can’t relax during
their stay.
 The data gathered in the feedbacks shows that almost half of their clients are
not satisfied with the service and it shows a bad result to the reliability of the
company.
J. Recommendation
• Hiring a new resident doctor may cost a bit but, in the long run, may help stabilize profit.

• Hire two doctors, one is for the morning shift and another one for the afternoon for customer
satisfaction, knowing they are in good hands and doctors has the right to prescribe and
authorize what medicines necessary for the customer.

• They should have a checklist for the patient before preceding the treatment for precautionary
measures.

• For the noisy environment, having soundproof walls and having doors instead of curtains can
eliminate the noise and will guarantee a peaceful stay for the customer.