TYPES OF SERVICES

PRESENTED TO:- PRESENTED BY:-

MANAN JAIN (17P072)
PROF.GAURAV ARORA LAKSHMI KUMARAN (17P067)
SIMRAN LALCHANDANI (17P125)
WHAT IS A SERVICE?
 Activities, benefits, and satisfactions which
are offered for sale or are provided in
connection with sale of goods.
 Nature of the services act:-
CLASSIFICATION OF SERVICES

 CORE SERVICES- A service that is the

primary purpose of the transaction.
 SUPPLEMENTARY SERVICES- Services
that are rendered as a corollary to the
sale of a tangible product. It can be
further classified into two categories:-
o ENABLING/ FACILITATING SERVICES
o ENHANCING SERVICES
Flower Of Services
INFORM
ATION

Expectat Order
ion Taking

Safe Core
Billing
keeping Service

Hospita
Payment
lity

Consult
ation
 Facilitating Supplementary
Services

ORDER
INFORMATION BILLING PAYMENT
TAKING
• Copyright • Browsing • Accuracy • Self service
• Trademark • Shopping Cart • Purchasing • Cash / Cheque
• Patent • Checkout Card • Debit / credit
• Warnings • Billing code • Digital
• Conditions payment
 Enhancement
Supplementary Service

CONSULTATION HOSPITALITY SAFEKEEPING EXPECTATION

• Identify • Courtesy and • Assistance with • Develop plans

customer consideration personal and guideline in
requirement • Face to face possession advance
• Develop encounter • Handling and • Special request
personalized • Weather storing , child • Problem solving
solution protection and care corner • Handling of
• Tracking & seating complaints
cancelling order arrangement • Restitution
• Account • Entertainment
management
CORE AND SUPPLEMENTARY SERVICES
AT LUXURY HOTEL
MANAGERIAL IMPLICATIONS
 Too develop product policy and price strategy ,
managers need to determine
o Which supplementary services should be offered as a
standard package accompanying the core.
o Which supplementary elements could be offered as
options for an extra charge.

 Hence each flower petal must receive

consistent care and concern to remain fresh
and appealing.
THANK YOU!