• According to Oxford Dictionary, the action of leading

a group of people is called Leadership.

• Giving a purpose, directions and motivation to

the person to succeed on their own.
 The Leader The Team

Factors of a
Leadership
The Situation The Communication
• Patience is the • Do not rely • Set an example
key completely on • Don’t just hire
• Relationships are Statistical data your friends
important • Research people’s • Take advice
• Do not loose faith character seriously
in hard times • Hardest person to • Also ignore
• Listen and discuss lead- You yourself advice at times
with your team • Leadership is more • Be accessible
• Passion for work about team
 Leadership Styles
A brief insight into the commonly seen styles of leadership in the
corporate and casual world
 Styles of Leadership – What’s that?

• A leadership style refers to a leader’s characteristic behaviours when

directing, motivating, guiding and managing groups of people.
• Great leaders can inspire political movements and social change. They
can also motivate others to perform, create and innovate
Who gave us these “Styles of Leadership”?
• Kurt Lewin, a German-American psychologist is
known as one of the modern pioneers of social,
organisational & applied psychology in the
United States.
• In 1939, a group of researchers led by Kurt Lewin
set out to identify the different styles of
leadership by studying schoolchildren
• Several schoolchildren were assigned to one of
three groups – each with an authoritarian,
democratic or delegative leader. The children Kurt Lewin
were then led in an arts and crafts project while
researchers observed the behaviour of children
in response to the different styles of leadership.
 Authoritarian
(Autocratic)

Styles of
Leadership

Delegative Participative
(Laissez-faire) (Democratic)

Both IHCL and TCS utilise a modified form of the Democratic Leadership Style
Theories of Leadership
Great Man
Trait Theory
Theory

Contingency Behavioral
Theory Theory
 How the Theories are used in
IHCL and TCS

Tata
Corporate Team led
Administrative
Governance Culture
Service
IMPORTANCE OF
LEADERSHIP
THE SHIP MODEL OF LEADERSHIP
(Explains the concept of Leadership)

Payload is the services

Destination is the vision

Water is the Competition

 Existance

Achieving
Relationships
Goals

Importance of
Leadership

Structural
Focus
Approach

Inspiration
and
motivation
 LEADERSHIP IN IHCL & TCS

• Use bottom up approach in the brand

• Give equal opportunity
• Become a mentor rather than a leader
• Adding emotional aspect
Contemporary Leadership
Issues
• Peter Salovey and John Mayor coined the term in
1990.
• Daniel Goleman popularized through his book in
1996.
• Goleman defined Emotional Intelligence as the
“ability to a) recognize, understand and manage our
own emotions, b) recognize, understand and
influence the emotions of others, c) and to process
the emotional information and use it appropriately in
a social environment.”
 Building and
Developing
Relationship
Skills
Leading, Guiding
Advancing
and Enacting the
Managerial
Organizational
Effectiveness
Changes

Issues of
Leadership
 Tata Consultancy Services
• Motivating and developing employees-The attrition rate clocked to
15.9% in quarter 3 ended June 2015.
Fast paced rotation role programmes
Online learning
Digital Tech Platforms
Strong agile workforce
As on Jan 21, 2019 quarter ending 3, the net attrition rate was
reduced to 11.2%
HEADINGS Q3 (17-18) Q3 (18-19)
Attrition Rate 11.1% 11.2%

Agile Workforce 2,08,000 3,18,000

Team Building
Activities

IHCL
Employee
Development
 Importance of Trust
•The decision making ability increases when
the employees trust their leaders.
• In order to achieve better results it is very
important to work in a team rather than
individuals.
• The ability of the leader to inspire and
motivate the employees is based on trust.
(L.Mineo, 2014)
Issues of Trust
Confidence

Support

Respect
 Action Plan of Building
Trust

Demonstrate Be Admit your Acknowledge

Trust them
Passion transparent mistakes and reward
What according to you
are some of the
attributes of the good
leader?
 Indian Hotel Companies Limited

• Participative leadership style

• Bottom up upproach
• Delegating work and backing in case of mistakes
 LEADING PERSONALITIES
FROM HOSPITALITY INDUSTRY
Puneet Chhatwal

MD, CEO and Director of Indian Hotel Company Ltd.

• Has clear vision about what he wants to achieve. Plans the things
accordingly by analysing the environment.
Clear when he proposed the Aspiration 2022.

• According to the professionals great man theory is perfectly applicable

on him. Said by Ratan tata in an interview.

• Uses transformation theory in order to lead his organization.

When in
Natarajan Chandrasekaran

Chairman of Tata Sons Ltd and executive director of Tata

Consultancy Service.
Man who leads.
He’s known to spend long hours at work and balance it out with his
running regimen. He trusts his team implicitly, empowering them to
take on responsibilities. After taking charge at TCS as a CEO, teams
reporting to him directly were given boot camp training to prepare for
a marathon to help them get fit and bond with each other.
Why called a leader?
• Have the characteristics of a leader.
Loyal
Disciplined and dedicated
Responsible
Humility
When you think of workplace diversity, what image comes to mind?
 Age

Types of Race and

Religion
Diversity Ethinicity

Gender
 Technical Team Peace
Leader
Expert Builder Keeper
Sets example Training and Diversity Unifies team Acts as mediator

Pot Devil’s Cheerleader Counseler

Stirrer Advocate
Brings controversy in Raises issues for Praises people Provides personal
open better understanding
feedback
 Education

Development Training
 Tata Consultancy Services
• Named as Best Company for Diversity and Inclusion at the 2018
Women in Technology and Data Awards.
• The Global Delivery Center (GDC, operational center.) established in
Hungary back then today features more than 2,000 associates
belonging to nearly 80 nationalities, together providing support in 33
languages to clients across 186 countries.
• Through its all-women center in Riyadh, TCS is creating growth
opportunities for women in Saudi.
 IHCL
• On March 7, 2018 The Indian Hotels Company Limited (IHCL)
announced two new programs in-line with its commitment to
promote equal opportunities for women. The first is an incentive
program for referring women candidates which entails a 30-50
percent higher referral amount to employees in case their selected
reference happens to be a woman. The second is a policy
announcement to reimburse expenses for family expansion and
overall health treatments which cover various medical procedures
including IVF treatments, freezing of egg, embryo and sperm
including artificial insemination.
 Characteristics of Diversity

 Accepting and respecting differences

 Managing differences
 Ensuring equality and justice for all
 Being tolerable and sensitive to differences
 Providing a good work culture
 Contribution of all stakeholders in the organisation
TATA LEAD
 References
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Limited.
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Development, 34(10), 1310-1322.
• Tata Consultancy Services Limited. (2017). Annual Report 2016-2017.
• Tata Consultancy Services Limited. (2018). Annual Report 2017-2018.
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Interviewer)
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Leadership to Organizational Success.
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chairman-post/505826/
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is-the-people-who-are-exemplary/article25747123.ece
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https://www.livemint.com/Companies/F0iRduqgEVoVzHUKiA3fmM/Puneet-Chhatwal-Bringing-a-bit-of-west-to-
the-east.html
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interview/article25814440.ece
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jyCOtmYFrAErRHYNRgNPJK.html
• Chhatwal, P. (2018). Indian Hotels Company: Rated five stars for corporate
governance. (E. Boardroom, Interviewer)
• MD Rihal, C. S. (2017, December 14). PHYSICIANS LEADING | LEADING
PHYSICIANS. The Importance of Leadership to Organizational Success.
• Noonan, J. (2016). Leadership in the Hotel Industry. What it takes to be a
CEO in today's global marketplace.
• Ramos, V. (2018, October 17). One Should Follow Technology Trends To Be
A Leader In Hospitality Sector: Vincent Ramos, IHCL. (P. Singh, Interviewer)
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Excellence. Retrieved from Ispat guru: http://ispatguru.com/importance-of-
leadership-for-organizational-excellence/