PT.

POS INDONESIA
ABYAN ALBIRUNI (19016181)
AGISTI HANDAYANI MAHMUDAH (19016188)

ASSYIFA FAUZIAH N P (19016170)

GERALDUS DARENCE (19016199)
TAUFIQURRAHMAN (19016094)
 PROBLEM IDENTIFICATION

Problem Faced by Company

The challenges faced by the company at this time are
• Market : difficulties to get delivery service market
ranging from the changing climate of the mail and
• Technology : the increasing of IT development and start
logistics services business, to the readiness of
up competitors
resources from PT Pos Indonesia to remain healthy as
• Human Resource : Lack of quality of Human Resource
a state-owned company that must provide benefits
that can be able to compete with other company.
but still serve the Indonesian people. Other challenges
• Management : Management still doubt in decision
arise from externals factor such as from digital
making.
development.
• Image : the decline in quality of service resulting in
customer satisfaction is not good.
WHY PT POS INDONESIA HAD TO CHANGE?

PT POS Indonesia has a problem regarding rapid change in their business. They didn’t
provide preventive solution for their current condition in the past. The business has been
changing because of the change of technology. In order to compete, PT POS Indonesia need
to be able to adapt with the new market that is currently dominated with tech-based
businesses.
Another reason is PT POS Indonesia has declining performance for several years ago and
currently increasing step by step. The condition could be even worse since the competitor
nowadays can easily enter the market.
BUSINESS CASE AND DISCOVERY

• Business case and discovery

• Lagging in technological advancement
• Cost efficiency problem
• Lack of funding sources problem due to inclusivity
• To eliminate complex red tape in bureaucracy
• To develop new digital-based business plan
STRATEGIC GROUPING

• Create an organizational structure that is simple, and robust to support the digital-based
and less red tape strategies.
• Financial Services : ease and flexibility instrument provided by POS Indonesia
• Logistic, Mail & Package delivery service : Speed and accuracy value implemented in
logistic service
• Retail : Complete goods and comfort place for the retail store
INTEGRATION

• Cross-training the employees to develop better performance capacity

• Creating a better data integration strategy while also developing new tech-based business
plan
• Cooperate with independent and capable third party developer to help the company’s
digital performance
• Create or Adapt an effective relaying process that fits the company (ex: Toyota’s Kanban
system)
TALENT AND LEADERSHIP

• To develop a more capable training method for various positions.

• Each of business sector group have leaders which implement the company’s strategies
• Layoff non-contributing employee and hire more capable talents
• Each staff has critical role and specific job description in every sector.
• Good leadership by doing supervision and give example rather than only give the task
TRANSITION

• The competitive competition pressures PT POS Indonesia to create a transition from the
current core business to a new one to compete with competitors
• PT Pos Indonesia must set an implementation plan for the next upcoming years that
drives changes in the company, but not abruptly change everything.
• PT Pos Indonesia needs to navigate the transition through the commitment from the top
management since leadership plays in important part to direct the changes in right way.