Académique Documents
Professionnel Documents
Culture Documents
Communication
Ethics
6. Displacement of responsibility or
attribution of blame
• just following orders, “he made me”
7. Diffusion of responsibility
• if everyone is responsible, no one is
8. Dehumanization
• objectification, stereotyping
(Arabs = terrorists)
Organizational Ethical Trap:
Darley’s Law
Performance measurement systems can
incentivise unethical behavior
Cheating/lying – to protect or advance self
Cheating/lying – to protect or advance
organization (“cooking the books”)
Sub-optimization - Optimize metrics
to detriment of overall organization
Goals of Ethical
Communication
Video: Real
Estate example
Goals of Ethical
Communication
Labeling Opinions
differentiating between facts
(quantifiable and/or verifiable)
and opinions (beliefs that are
not verified)
stating opinions as if they
were facts is unethical
Goals of Ethical
Communication
Being Objective
recognize your own biases and keep
them from distorting your message
honest reporting means presenting the
whole picture and relating all facts fairly
Video:
Advertising example
Goals of Ethical
Communication
Communicating Clearly
use language comprehensible
to average reader
short sentences, simple
words, clear organization
Example:
performance goals
Goals of Ethical
Communication
Giving Credit
Referring to originators’
names within the text
Using quotation marks
Documenting sources
Verbal credit for ideas
from peers/subordinates
Tools for Doing the Right Thing
Rotary 4-Way Test