Grab Express Seller Training

July 20, 2018

1
Grab Express - Deliveries Made Easy!

Fast Safe Convenient

● On demand service ● One-is-to-one delivery ● Text updated

● Urgent delivery ● Real time monitoring ● Door-to-door service
● Skilled riders ● Riders info availability
GRAB EXPRESS
SKU Activation
SELLER CENTER > MY SHIPPING
SELLER CENTER > MY PRODUCTS > SELECT AN ITEM
http://grabx.dreamhosters.com

Click Sign
Up for New
User
 9952450419 Abel07

Abel
Fill up all
Del Mundo Information
BELLE
abeldelmundo@g abeldelmundo@g
mail.com mail.com

*****
*****
 Input
activation
123456789 code received
via SMS
 Login
Abel07 your
****** account
Home Screen
Home Screen

ADD BOOKING - Booking page where you can do single on-

demand deliveries.

BULK BOOKING - Booking page where you can do multiple

on-demand deliveries at any given time.

TRACK STATUS - Page of the portal where you can track

real-time the location of the GE rider while on trip.

SUPPORT - Page that hosts current GE Shopee hotline &

Seller user manual.
How to do a Single Booking
Input valid OrderID. Refer
to Shopee Admin for
correct OrderIDs
 Valid Order IDs will be
accepted. Click NEXT to
proceed booking
 Search exact Pick-up location of item
Single Booking Screen for delivery

Search exact Delivery location of item

for delivery

Enter Special Instructions. See

recommended instructions below:

Package description: <Brief description

of package>
Additional Address details: <Room, unit
no.>
The number above is Buyer's number.

GRABCHAT NOT AVAILABLE

Enter the Buyer’s Name and his / her

contact number (eg. 9175400574)

Once completed, click on Agreeing to

the terms and conditions, and click Book
Single Booking Screen

Once you have completely reviewed

details, click on “I have agreed…” and
click Book
Confidential
Single Booking Screen

A Success Status pop-up will show and

after 5 seconds, you will be redirected to
the Track status page
Track Status Screen
Track Status Screen
Different Types of Delivery Status:

● ALLOCATING - The system is trying to find you a

rider.
● PICKING UP - The rider is on the way to seller to
pick up the item.
● ON THE WAY TO BUYER - The rider has picked up
the package, and is now on the way to deliver it to
the buyer.
● COMPLETED - The buyer has successfully received
the package, and the booking has been completed.
● CANCELLED - The GrabExpress booking has been
cancelled.
● RETURNED - The package has been returned to
sender.
● FAILED - The GrabExpress booking has failed, and
did not push through.
 Track Status Screen

Booking Details of the delivery

Rider Details & Tracking Link (shows

current location of allocated Rider)

Contact Number Of the Rider

Tracking Link (Sample)

GE Rider

Pick-Up Location

Drop-Off
Location

Confidential
How to do Bulk Booking
Bulk Booking

Click on Bulk Booking

Confidential
Bulk Booking List

Click on Import Bulk

booking to download
template & upload
booking list

Confidential
Bulk Booking Import

Click on this link to

download the Bulk
Booking Template

Confidential
Bulk Booking Import

Click on this link to

download the Bulk
Booking Template
Open the
bulk_booking.csv file to
input the required
information

Confidential
Bulk Booking Import File
Enter the following information

Shopee OrderID

Delivery Notes:

Package description: <Brief description

of package>
Additional Address details: <Room, unit
no.>
The number above is Buyer's number.

GRABCHAT NOT AVAILABLE

Buyer’s Name

Buyer’s Contact #:

Confidential
Upload Booking file

1 3

2 4
Edit Pick-Up and Drop-Off Location

Pick-Up and Drop-Off

locations need to be Click on Edit button (ie.
manually searched to Pencil icon)
ensure accuracy
Edit Pick-Up and Drop-Off Location

Search the Pick-Up and

Drop-Off locations as
normal.

Click on Save to save

Pick-up / Drop-off
locations
Confidential
Submit Bulk Booking

Click on Submit Bulk

Notes:
● After Submit Bulk - valid bookings will be allocated at once, and the system will locate the
nearest available GE rider to accept the booking.
● Once accepted, a GE rider may contact you via Phone to confirm the Pick-Up address and
type of item.
● You can track / cancel bookings in the Track Status page, same as w/ the Single Booking

Confidential
Cancel Booking
Cancel Accepted Rides
Bookings can be cancelled in certain occasions, but should be done less than 2
minutes before the booking has successfully been assigned to a GE rider (ie.
PICKING UP. This is because a GE rider will immediately go to your pick-up point.

Click on Actions Button

Confidential
 Cancel Accepted Rides

Click on
CANCEL

Booking
Status
CANCELLED

Confidential
GrabExpress - Shopee Delivery Service
Support hotline

(02) 883 71 37
(9:00am - 11:00pm)
 IMPORTANT REMINDERS
Grab Express is same day delivery after payment has been CONFIRMED by Shopee.

For RTS, item will be delivered to Grab HQ. Shopee 3PL will pick up and deliver it to seller.

Input tracking number before clicking ship button, tracking number can be found in the Grab Express
“Track Status”

Tracking link should be shared to the buyer to be able to know the whereabouts of the rider.

Uploading of verified order IDs is every 2 hours.

Contact buyer before booking Grab to make sure buyer will be available to receive order
Shopee will shoulder cost for Return to Seller Orders.

Shipping cost is a fixed amount of P108

Maximum shipping subsidy (P83) will be applied to orders worth P500 and up.

Buyer will shoulder the shipping fee if the order is below P250,

STRICTLY 1 RIDE PER ORDER.

 TRACKING NUMBER INPUT

NOTE:
After you book the
ride in the Grab
Express Platform,
don’t forget to click
the SHIP button in
the Shopee App.