Académique Documents
Professionnel Documents
Culture Documents
➔ Interviews
➔ Written Tests
➔ Performance-Simulation Tests
The Selection Process
➔ Initial Selection
➔ Substantive Selection
➔ Contingent Selection
➔ Technical Skills
➔ Interpersonal Skills
Training Methods
➔ E-Training
➔ Formal Training
➔ Informal Training
➔ Off-The-Job Training
➔ On-The-Job Training
Learning Styles
➔ Readings
➔ Lectures
➔ Visual Ads
Performance Evaluation
The primary objective of the 360-degree
performance evaluation is to pool feedback from
all of the employee’s customers.
Methods of Performance
Evaluation
➔ Written Essay
➔ Critical Incidents
➔ Forced Comparisons
➔ Individual Ranking
Suggestions for Improving
Performance Evaluations
➔ Use multiple evaluators to
overcome rater biases.