FBV - 302

Tree of life Presentation

Customer Needs and requirements

FBV-302 Presentation 1
Customers Needs and Requirements
 Customers have needs and requirement which needs to have establishment of
a relationship between the organization and the consumer.
 Supplying a good quality of service which help the organization to get
customers. The Key to provide good customer service:
1. Understand what a customer needs.
2. Give importance to the consumers for benefit of the organization.
3. Always deal with the customers in very polite manner.

FBV-302 Presentation 2
Basic needs and
Requirement Provided
to Consumers
Figure 1: Serving the Customer
 Greet the customers when
they come to the restaurant.
 The environment needs to be
clean.
 Hire a good chef.
 Provide service on time.
 Provide good hospitality.

FBV-302 Presentation 3
How to Improve
customer relations

As servers or waiters at the

restaurant they can improve the
customer relation.
 Promoting the restaurant menu.
 Hosting more open meal course
in the restaurant.
 Do catering in different events
 Promote the organization on
social media.
Figure 2: Social Promoting

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Duties of the beverage personal

Figure 3: serving beverage

 Refill Bar snacks to ensure it
does not finish.
 Ensure the right drink is served
to the customers.
 Make sure all bar equipment and
glass wear is stored properly.
 Make and serve beverage to
customers.
 Ensure glassware is clean and in
a proper condition before use.

FBV-302 Presentation 5
Social Skills
 As a Waiter in a organisation they need to have the potential to learn some
basic which help them to communicate with people around. For Example:
Having a small talk with customers when they are not in good mood or they
are unable to decide on what to order.
 Communication Skills: A good waiter should have good communication skills it
enables you to be good and affective awhile communication people around
such as customer.
 Should pay attention awhile writing customer’s order.
 Sales Skills: are skill required to promote your company or new product
introduced in the company.
 Promote your restaurant menu and your catering business on social media,
newspaper and etc.

FBV-302 Presentation 6
Attributes of consumers And Service
Agent
The attribute leads to good Figure 3: service skill
customers experience which help
build reputation.
As server we to ensure ;
 Attendant the Customers on
time.
 Be Fast and effective awhile
providing your Services
 Make use of a polite language
and tone.
 Be kind toward customer awhile
providing service.

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 Google. (n.d.). Retrieved from Google Images:
https://www.ucb.ac.uk/content/images/courses/hospital
ity-tourism-events/food-and-beverage-2.jpg

Reference
Google. (n.d.). Retrieved from Google Images:
https://img.huffingtonpost.com/asset/5a2e0f1419000017
00035947.jpg?ops=scalefit_820_noupscale

Google Images. (n.d.). Retrieved from Google.com:

https://encrypted-
tbn0.gstatic.com/images?q=tbn:ANd9GcTS2bskVEW95tLBH
kVFkjozHTIhijf0bjLYBJNck_ntaNEAoKhi

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