Multiple touch points to drive

maximum engagement

Direct mail and

emails to close
One phone gaps in care
number to
reach all
benefits

Member
engagement
24/7 support website and
from a mobile app
Personal
Health
Advocate

Annual
Mobile app
educational
notifications
postcard
mailing
 Employees Getting help Multiple issues
will get help is simple! can be addressed
at one time
anytime, • One number
anywhere, • One mobile
increasing
benefit
When employees
24/7 app/ website appreciation
are engaged,
everyone saves!
 Higher engagement in all
benefits
 Easier communication
 Simpler administration
Higher: Health Human  Lower administration fees
 Productivity outcomes Resources  Better health outcomes
 Engagement improve will be free to  Reduced cost
 Satisfaction when we can help others
help the
whole person
Make healthcare easier
 One phone number to reach all benefits
 24/7 healthcare help from a dedicated
Health Concierge
 Email and mobile app notifications*
 Anytime, anywhere access through web
and mobile app
 Annual home mailing to keep the
benefits top-of-mind
 Online on-the-go health advice
Special Pricing: $1.75
 Second opinions
 Medical decision support
 Digital Navigation
*Based on demographic information
Employee or
family member
has an issue…
they just call

All with

ONE call
to ONE
number
• No transfers
• No holding time
• No fragmented information

It’s their first

and only stop
 Health
Advocacy
Second
Wellness Opinion

One number
Employee to call for all their
or family healthcare needs
member has
an issue… Health Advocate assists with
clinical and administrative
healthcare issues, and connecting
Chronic them to the right resource Pricing
Condition Transparency
Support

Telemedicine EAP
24/7 healthcare help
from a dedicated
Health Concierge

Expert Medical
Care Opinions
Coordination
Research centers
Transition of care of excellence

Clinical Decision
Support Administrative
Explain medical Support
diagnosis Find the Transfer medical
Research latest Right Doctors records
treatments MEDIS Resolve medical bill
errors

8
• Demographic Advice
• Blood Glucose Screening
• Bone Density Screening
• Cervical Cancer Screening
• Cholesterol Screening
• Colorectal Cancer Screening
• Dental Visit
• Health Maintenance Office Visit
• Hepatitis C Screening
• Mammogram
• Vision Exam
• Flu Vaccination
• Pneumococcal Vaccination
• Shingles Vaccination

9
• Mobile App Push Notifications and Email Alerts

10
• Annual Educational Member Postcard Mailing

 Helps keep benefits

top-of-mind
 Drives members to
download the app

11
Make healthcare easier Plus…
 One phone number to reach all benefits  360º gaps-in-care coaching for almost
 24/7 healthcare help from a dedicated any medical condition
Health Concierge  Targeted home mailings to address gaps
 Email and mobile app notifications in recommended and preventive care**
 Anytime, anywhere access through web  Detailed reporting to help track the health
and mobile app of your organization
 Annual home mailing to keep the  Ongoing health communications
benefits top-of-mind  Digital navigation
 Online on-the-go health advice
 Second opinions Special Pricing: $2.75
 Medical decision support
Includes our proprietary Health Information Dashboards and Annual Medical Claims Analysis.
**Based on medical claims data
 When you add data,
we get a 360º view
of the associate,
allowing us to do
much more

We analyze medical claims,

lab and screening results, and
HRA responses to identify
associates at risk

This allows us to deliver highly

personalized support tailored to
each person’s unique needs

Results are used to coach

at the point of contact, deliver
healthy reminders, and to
close gaps in care

13
Data allows us to meet people wherever they are

We can guide Send reminders Drive engagement

associates to the home on-the-go through
at the point to keep health our one online
of contact top-of-mind experience

14
 Advocate Dashboard

See care
gaps like
overdue
tests

Review
associate’s
benefit
resources Follow
case and
call history

Every point of contact is an opportunity to engage people

15
Customized preventive and chronic care
reminders focused on gaps in care

Increases compliance with important tests,

recommended care, wellness/lifestyle changes
and medications

Reminds of preventive tests such as

mammograms, cervical and colorectal cancer
screenings and flu shots

Addresses the costliest conditions

such as heart disease, diabetes and asthma

Reminders are personalized to an associate’s health needs

16
• Website and Mobile App Advice
Types of Advice
• Recommended Care For Chronic • Rx Brand to Generic
Conditions • Rx Brand to Generic Alternative
• Necessary Preventive Test • Rx Mail Order
• Vaccination • Rx Recommendation
• Rx Compliance

17
How you know it’s working
Track the Engagement in Your Organization
Detailed reports break down:
 Utilization
 Benefit referrals
 Gaps in care closed*
 Baseline and year-over-year
claims analysis*
 Impact of those who are engaged
versus those who are not*
 Savings
 ROI

*engagement 360 only

19
 Employer Dashboard

Healthcare Key
and Rx savings
costs opportunities

Associate’s
health risks

Plus, see the health of your organization in real time with our Information Dashboard

20
 Combine the benefits of your choice into one
integrated model for the greatest overall savings

Choose Additional 5% Discount

when you add
Services: any 2 services
Key Services Base Model:  Wellness Program
 Health Advocacy and  EAP+Work/Life
Benefits Gateway 800#  Personalized Health
Communications 10% Discount
 Chronic Care Support when you add
3 or more services
 Health Cost Estimator+
 easier drives better results
2017 Book of Business Results

Higher Higher Better* Return On

Productivity/Satisfaction Engagement Outcomes Investment

• $140 Million • 1Million Cases • Close 25-50% Care Gaps • Health Concierge
Productivity Savings Clients 3:1 ROI
• 3 Million Interactions • Consistently Lower
Medical Trend of
• 10,000 Member • Average Engaged: 40% • Best Practice
Compliments • Engaged Members vs. Results 9:1 ROI
(Best Practice >90%)
Non-Engaged

*Data Clients

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 Thank You!

Name
Title, Sales
Phone: 000.357.000
email@HealthAdvocate.com