Application of Emotional Intelligence in

Unlearning Dysfunctional Behaviors at

Work and Home
• Presented By: Hamza Daar
What is Emotional Intelligence?
• Emotional Intelligence (EI) is the understanding of one’s own and
others emotions. This includes being able to perceive, control and
evaluate said emotions.
• The concept was intoduced in early 1990’s by Peter Salovey and John
D. Mayer.
• An individual having a high emotional intelligence is able to
recognize his/her own emotional state along with the emotional state
of others. One can use this understanding of emotions to relate better
to other people, form healthier relationships, achieve greater success
at work, and lead a more fulfilling life.
COMPONENTS OF EMOTIONAL
INTELLIGENCE
 DYSFUNCTIONAL
BEHAVIOR AT WORK AND
HOME
 DYSFUNCTIONAL BEHAVIOR
AT WORK
• Dysfunctional behavior at workplace
is the kind of behavior that can harm
the company and its members.
• It is also defined as employees’ bad
conduct that violates the
organizational regulations and code
of ethics, which affects work
relations and quality of work life
negatively and has high financial
and social costs on organizations.
• Types of such behavior include envy,
jealousy, theft, not obeying orders,
harassment, destroying property of
company, aggressive attitude,
gossip, undermining employees and
bullying.
AT HOME
• Dysfunctional behavior at home is defined as
“abnormal or impaired functioning” on the
part of an individual person, between people
in any sort of relationship, or amongst
members of a family. Poor functioning refers
to both behavior and relationships that aren't
working and have one or more negative,
unhealthy aspects to them, such as poor
communication or frequent conflict.
• Examples of such behavior include a troubled
teen who expresses anger by hitting others,
juvenile drug abuse, one or both parents
threaten or actually carry out violence that
may or may not involve the children, parents
are unable to provide or simply stop providing
emotional and/or physical and financial
support etc.
 USING EMOTIONAL INTELLIGENCE
IN UNLEARNING DYSFUNCTIONAL
BEHAVIOR AT WORK
• According to numerous studies, the employees with
high levels of emotional intelligence have a lower
level of occupational stress and suffered less from
negative health consequences.
• Employees with sound emotional intelligence tend to
have the ability to recognize and express emotions
along with managing and controlling them
effectively.
The dysfunctional behavior at workplace
can be unlearned with the help of
emotional intelligence. It can be done by:

• Self-Awareness
• Self-Management
• Empathy
• Motivation
Moreover, these 5 key skills help in increasing emotional intelligence in employees and
reducing their dysfunctional behaviors. These are:

1) Rapidly reducing stress by realizing when you are stressed and identifying your stress
response. Identify the stress-busting techniques that work for you.

2) Being aware of your own emotions and how they influence your thoughts and
actions. It will help you analyze the impact of your actions on others.

3) Improving the non-verbal communication skills e.g. what you say is less important
than how you say it or the other nonverbal signals that you send out.

4) Using humor and playful communication to deal with organizational challenges. It

will increase emotional intelligence and make you better at workplace.

5) Resolving conflicts positively helps in developing trust-building and managing stress

effectively. This can be done by staying focus in present and ending conflicts that cant
be resolved.
 PREPRATION TRAINING TRANSFER EVALUATION

Assess Org. Develop Positive Relations

Needs between Learners and Trainers
Ensure Use of
Assess Maximize Self- Skills on-the-Job
Individuals Directed Learning

Provide Feedback M Self-Clear Goals

Carefully
O L E
Break Goals into
Maximize T Manageable Steps E V
Learner Choice Provide an
I A
A Organizational
Provide Opportunity Culture That L
V to Practice R
Encourage Supports Learning U Improved
Participation A N A
Provide Feedback Performance
T on Practice I T
Link Learning vs.
I Experimental N
I
Personal Values
Methods O
O G
Adjust Remove N
N Enhance
Expectations Situational
Insights
Constraints
Measure Prepare Learners
Readiness for Setbacks
 USING EMOTIONAL INTELLIGENCE
IN UNLEARNING DYSFUNCTIONAL
BEHAVIOR AT HOME
There are some ways that can enhance
Emotional Intelligence and consequently,
helping an individual in unlearning
dysfunctional attitudes at home. They are
discusses below:
1. The ability to reduce negative emotions by
reducing negative personalization. People do
what they do because of them more than
because of us. Widening our perspective can
reduce the possibility of misunderstanding.
2. The ability to stay cool and manage stress by
energizing yourself. The way we use our body affects
greatly the way we feel. If you feel nervous and
anxious, put cold water on your face and get some fresh
air. Cool temperature can help reduce our anxiety level.

3. Develop the ability to be assertive and express

difficult emotions when necessary. Avoid using
sentences that begin with "you" and followed by
accusation or judgment, such as "you are...," "you
should...," or "you need to....“. You" language followed
by such directives put the listener on the defensive, and
make them less likely to be open to what you have to
say.
4. Develop the ability to stay Proactive and not Reactive while
facing a difficult situation. When you feel angry and upset with
someone, before you say something you might later regret, figure
out a better way of communicating the issue, so that you can
reduce, instead of complicate the problem.

5. Develop the ability to bounce back from Adversary. With every

challenging situation we encounter, ask questions such as “What is
the lesson here?” “How can I learn from this experience?” “What
is most important now?” and “If I think outside the box, what are
some better answers?” The higher the quality of questions we ask,
the better the quality of answers we will receive.
6. Develop the ability to express emotions in close,
personal relationships. The words and gestures can
be of million variations, all of which say, in
essence, "I care about you," and "you're important
in my life."

7. Develop the ability to appreciate your closed

ones. This technique is especially helpful in
connecting healthy relationships with kids. Use
sentences like: "I appreciate you." "I like it when
we talk like this." "I'm glad we're spending this time
together." "I'm sorry."
 CONCLUSION
Emotions are contagious. We catch them like ’flu, but much
faster. When we manage moods well – we’re cheery,
optimistic, supportive or connective – people act the same.

Bad moods are equally infectious. When we act cranky,

impatient, intolerant, we infect others with toxic feelings and
people treat you the same.

If you’re abrupt, they’ll be rude back. If you blame, they’ll

blame back. When you attack, expect a counter-attack. So, by
enhancing the emotional intelligence, people can actually
unlearn their dysfunctional attitudes and perform better at
workplace and home.