Académique Documents
Professionnel Documents
Culture Documents
Communication Objectives
DIY Category Makeover
• Burst Myths
Mission • Educate
• Social Stigma
Brand Building
• Aspirational Quotient
• Quality
• Portfolio Knowledge
Loyalty
Overall Methodology
Targeting Segmentation
Identifying the target Identifying the
market for Godrej in the Demographic and
current market situation Behavioral segmentation
and also for future for the category DescriptiveResearch
Survey Discriminant Analysis
Branding Strategy
Positioning of “Home
Positioning salon” to avoid age-
connotation and bring Factor Analysis
Analysis of positioning ConjointAnalysis
strategy from customer strengthen expert-
perspective and identify connotation. Integrated
the best strategy Marketing
Communication using
platforms like Mass
Media, Experiential,
Guerrilla marketing,
social & digital media, in-
sto rural, etc.
CONTEXTANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
• Increasing disposable Income • Increasing media penetration, Rest of the world: hair colour is twice the soap
• Fashion Consciousness • Rise in organized retail market.
• Growth in Product Awareness Only 20% of Indian women use hair colour as
• Growing rapidly with consumers paying more attention to their hair com•p4a5r-e5d0%too9f0h%aiirnde velo•p2e5d%mbayrkveatslue
• By 2017, the Indian hair care market will have a value of 185.418 Billion Rs, color market • 20% annual
• 15% annual growth
since 2012. growth
Powder Cream
• Share of Hair Color will be increasing to 42,103.6 Million Rs. Based based
Source: Euromonitor & Marketline Reports
Secondary analysis has been done to understand the nature of the industry and other inferences regarding the landscape to set the context right
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Competitor Analysis
As per delivery format, there are individual format leaders: Top 3 players constitute 50% of
Godrej Consumer : 33 % of the hair dye market Hygienic Research Institute :
market
L’Oreal & Garnier : 60% of the hair cream market 91% of emulsion based hair
• Expert Range of 5 products • For those young at heart, • Prepared with the help of modern • Range of products
• Presence in most deliveryformat • Gateway to a vibrant lifestyle. technology and Ayurvedic sciences
• Caters to manysegments
• Gives consumer the very best
Social Media Used
• Facebook presence since March 25, Social Media used
2012 Social Media Used Social Media Used • Presence on Facebook for
• Very active through various events e.g. • Facebook presence since March 31, Joined Facebook on 15th Oct 2013. Garnier as awhole,
fathers day, 2012. 494 likes till now. • No separate page for Hair
• Good engagement activities like poll, • Very low level of activity and Color,
educating user for shades, how to miniscule likes of just 26people. • Periodic updates about
apply color etc. advertisements and
Impact promotions on GarnierPage
Impact Impact Relatively greater presence in North
The Facebook page is liked by 195274 • The Facebook page is not popular India as compared to Southern part.
people, Highest as compared to • The followers, are not involved with Neophyte in case of use of social Impact
the brand. media marketing. •
competitors Catching up very fast,
• Low involvement and Low mind share • Seen as quality brand and
preferred by both middle
class and upper middle class/
Godrej Expert have better presence in social media. Number of likes and activities happening are multifold than that of competitors
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Segmentation
Psychographic
Segmentation was
done based on the
level of motivation
and stated/latent
need level of
consumers with
respect to buying
the products in the
category
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Target
Aspirers
Simplistic
Value-Seeker
Target segment was decided based on the motivation to buy Godrej Expert Hair Color among all the identified segments
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
In-order to address the barriers in path to purchase different touch points are identified for target segment
CONTEXTANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
• Hairdresser and friends play • Smell of ammonia vapours • Most of the women consumers
important role in purchase decision irritates the consumers and apply the hair color at home while
compared to TV commercial and generates the burning sensation in men go to the salons and apply it
print advertisement eyes so consumer thinks all
colours with ammonia cause more • Women are brand conscious
• Consumers wish to know what damage to hair compared to men
hair color hairdressers use for
their hair because they think that • Consumer think that more they • Trend of fashion color and
they are the experts in the industry color their more it get treated with highlights is observed among the
chemicals and more damage it new generation
• Hair color falls moving to high cause
involvement category so • Consumers goes for global hair
consumer experience is of prime • Consumers think that hair colouring one in 3 months while
importance colouring leads to hair fall and they do root touch up every
rough and damaged hair month
Hairdressers’ opinion
Consumers ask for No-ammonia hair color, though ammonia increases longevity of hair color
For root touch we use the same shade as earlier while going for global we might change to different
shade
Easy application is primary criteria while choosing the brand in the category as it saves our time
We add olive oil to the color mixture in order to avoid the after coloring roughness
We get emotionally connect with the brand which provides recognition platform
Hair dressers are one of influencers and they look for incentives like parlor accessories
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Expert’s opinion
We come up schemes like go for 3 hair coloring treatments and get next hair coloring free
There is high demand for Natural hair color like Scwoskoff’s essenticity
Hair coloring is like art and hairdressers need training for same especially for highlights
Easy application is primary criteria while choosing the brand in the category as it saves our time
Though ammonia increases longevity of hair color, consumers are preferring Natural hair color
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
8% Hairdresser No ammonia
12%
A survey was conducted to understand the consumer behavior towards Hair Color. Survey responses were collected from 52 respondents belonging
to SECB and SECC
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Indian
Trust Traditional
Convenience Pioneer
Dependability Long Heritage
Missing: Freedom
Sincerity Semi-Urban
Convenience Adaptable
Reliable Young
Missing: Trendy& Missing: Advanced
Aspirational
Positioning
Sophistication
Recap Analyse Godrej
Expert’s brand image Target – ‘Simplistic’
+ identity
Therefore we recommend
Almost all the competitors are focussing on the ingredient “Product as Hero”
based advertising and easy to apply, non drip proposition. positioning.
An Umbrella Branding - “Your Home Salon” will bring consistent positioning for Godrej Expert products and establish “Product ashero”
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Communication
Message
Promotion Channel Customer Cost effective
• Clear
Synergy Engagement Campaigns
• Consistent
• Aligned to Brand Value
Understandingthe right set of Media and Influencer in Purchase decision is the first step to develop a 360 degree Integrated Marketing Campaign
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
WOM enabling
Parlors
Clear insights, aim and message of campaign. Idea is to create emotional connect with chosen 360 degree IMCchannels
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
IMC – TV Commercial
TVC1 Friend suggesting Home- TVC2 Family using Home-salon
salon preparing for wedding
Target Target Tier 2 cities, town & rural areas.
Rational Metro and Tier1 & 2 cities
Friends are usually better Rational A social fun activity is depicted
e e as associated with family
influencer
occasion. All-age hair color
Storyboard Riya (30) in troubled voice: “Not again, these grey hairs are Storyboard 3 ladies and a man are sitting in cascading order. A young
coming back and salon is so expensive”. girl Seema(22 years) is colouring hair of her married sister (30 years), who
Pallavi (smart woman who has shiny burgundy hair): “Bas itni si baat, ten- is colouring hair of her mother (50 years) who is colouring hair of her
tedan, presenting the home-salon” and she takes out Godrej Expert crème husband (52 years).
hair color kit. A passer-by uncle says: “Yeh kya hai”
Riya: “Mere balon ko kuch….” Seema: “humara Home-Salon, Uncle!” and everyone starts
Pallavi: “Kuch nahi hoga. It’s Godrej Expert, bilkul safe hai with aloe laughing showing cRoelocuormingmaenfudnedsobcyiaXlaYcZtivHitya.ir
protein, I use it” and she takes out the pack, mixes the crème and revolves
Expert
the brush in hand (showing how fun and easy it is).
Then, after colouring is done, Pallavi’s hair look great shiny Time Slot Channel(s) Target Audience Area
Pallavi: “Wow! So natural! So soft and shiny!”
Prime DD National, Family (including children – 50,000 - 1,00,000 for 10
Ad then ends with umbrella communication, “Godrej Expert, Your Home-
Time Colors, Star Plus potential user after few years sec spot
Salon” with the logo.
Time Slot Channel(s) Target Audience Prime time rates
Prime Time Star Plus, Family (including children 2,00,000 for 10 sec spot Migration from the
Colors, Sony, – potential user after few cMhigarnanteiolnto the channel
Zee TV years
Non-prime Star Plus, SAB House-wife 18,000 - 35,000 for a 10 1st Commercial Break 2nd Commercial Break
time TV second spot Air the TVC during the 1st commercial break or during the last 30 sec slots of
commercial breaks
Highest in media consumption with target programs like Soaps and Lifestyle program. Create Emotional Connect & establish Expert Home-Salon.
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Print and Radio provides high reach and engagement. Intelligent communication creates aspirational quotient of brand.
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
• Revamp the look of website and Facebook page to appear like “Home-salon” Godrej Expert Ambassador
• Connect the website, FBpage and YouTube channel by sharing content and conducting Contest
campaign across platforms
Godrej Expert Ambassador
Contest
• Call the bloggers to write interesting, crazy blogs on “Why I coloured my Hair?” and
include “Godrej Expert Home-salon – the expert colouring at home” in the article.
Share the “Salon-Effect”Campaign
• Publish the blog on the Godrej Expertwebsite.
• Share the blogs on Facebook to generate conversation on hair smoothening.The articles
would also be judged by number of likes and conversationgenerated.
• Contest where fans would be encouraged to share their photos after haircolor.
• The TVC, Experiential marketing campaign and guerrilla marketing campaigns Add your quote
Select a childhood or “Share” it on your
should be shared. old photo showing your
and submit on FB wall
Facebook
love for your hair
• Launch Twitter and Pinterest pages – Engagementcoverage
Blogging and Sharing photos creates emotional connect and high engagement. Move to Pinterest and Twitter with users
CONTEXTANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
POSpromotions ensures educating customer and increase trial. Brand Building and Engagement is increased giving ‘touch & feel’
CONTEXT ANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
46 Min 25
Min
Male
Female
A hair grooming app which acts as companion. Creates Loyalty as serves their daily need of hair grooming
CONTEXTANALYSIS SEGMENTATION TARGETING POSITIONING BRANDINGSTRATEGY
Sachet Strips
Puppet shows
• Display Sponsor Caller
and skits at Stalls at Mills Mobile Scheme
Tune
• Shopping Behavior of Melas, haat
“buying what is hanging”
• induces the impulse buying.