COMPANY PROFILE

History

Established in 2010, ICON Outsource Services, Inc. is a third-party

service provider engaged in the collections processes outsourced by
banks and financial institutions.

This company was founded by dynamic individuals bound by a common

collection niche, who started as simple collectors in other BPO
companies, raised through the ranks, and dreamt of building their own
business and accomplishing success in their field of expertise. They
envisioned a company that is strong in recovery, efficient in its process,
professional towards its clients and caring for its staff.

Thus the birth of ICON. Starting with 5 employees and 2 clients, we

held office at the heart of Makati in U404 #1748 AMV Building
Evangelista St. Corner Estrella Sts., accessible and practical to both
clients and employees alike.

As of date ICON employs 30 office-based and field collectors catering

to 50 international and local banks.
Mission and Vision

Mission Vision
 To provide utmost quality  To grow exponentially by
service to our clients, acquiring and servicing
deliver maximum results, international and local
and gain success in the clients in order to create a
collections and recoveries profitable business
industry both locally and operations with global
internationally. presence.
Officers

 Nevada Montano- CEO, BA Comparative Literature UP Diliman, QC.

Worked in various BPO companies, mainly in operations,
administration and management. Also served in the government
sector but focused mainly in the collections industry in the past 11
years as country head for operations.

 Ma. Corazon Garcia- VP Operations International Department, BSC,

Accounting, Adamson University. Worked in the shipping industry in
Finance and Administration prior shifting to the international
collections industry in 2007.

 Maria Carmen Gerong- VP Operations Local Department, BS

Commerce St. Scholastica’s College. Honed her expertise in the
collections for the past 10 years by managing various local accounts.
Collection Tools

 Computer-Based Operation- One of our edge over other collections agencies is our1:1 ratio of computers
with account officers. This makes the entire process, from allocation of accounts, skip-tracing, contacting of
customers, communication and reporting to bank clients as well as data handling, more efficient than other
paper-based agencies.

 Web-Based Collections System- Having 2 different internet lines, we are equipped for internet-based
collection management systems that our clients may have. This ensures real-time monitoring of statuses and
developments on accounts. Our skip tracing mechanism is also enhanced since our account officers can
access pertinent data online. This also allows our clients to communicate with our account officers directly at
any given time.

 Sophisticated Skip-tracing tools - Aside from the usual database, sites and tools that can be accessed
online to trace customers, we also have existing trace software membership where we can scrub data and
access employment records and contact information of customers. We also have affiliations with government
agencies where we can gather significant data for tracing purposes.

 Highly Trained Motorized Agents- We have coverage across Metro Manila and neighboring provinces
through our field agents who are trained to trace, investigate and initiate negotiation with customers. Real-
time reporting to the office is practiced daily for all assigned accounts.
Office Facilities

• Automated operations-1:1
computer –collector ratio
• CCTV camera enabled
• Call-recording features
Services

 INVENTORY CLEAN-UP- Our complete receivable management services range from 30-180 day
bucket collections (curing stage), to recoveries of 1-15 year-old abandoned and written-off accounts.

 SKIP TRACING/ASSET LOCATION- Our dedicated investigation team efficiently utilizes every
resource available to locate individual debtors and their assets. Investigation officers of ICON are
equipped with the latest skip tracing mechanisms and technologies such as database scrubbing; real
time collection and trace software; online database of addresses, customer employment records and
contact information; credit bureau access; and direct access to institutions pertinent to tracing clients
and their properties.

 EXPAT DEBT RESOLUTION– Tracing of absconding clients who have left the countries where the
banks are located and effecting collections for these international banks.

 LITIGATION -Through our partner law offices and legal counsel, we can legally pursue absconding
customers.

 SMALL CLAIMS PROCESSING- Filing of complaints and representing in court for local debts not
exceeding Php 200,000.00

 DACION EN PAGO EXECUTION- For auto loans and home mortgages, we can facilitate turn-over of
personal and real property as payment in kind based on a mutually agreed valuation.

 REPOSSESSION OF VEHICLES/ PERSONAL PROPERTIES- applicable for both Dacion en Pago

and replevin cases.
Clients
Performance

 Turn Around Time: 24-48 hrs

 Resolution/Curing Rate Based on Aging of Accounts:

1-6 months - 40-60%
6 -12 months - 20-40%
1-5 years - 10-20%
5-10 years - 5-10%
Proposal

We offer you our collection expertise at a no collection-no

commission basis, following below percentage fees based
on the type/ age of accounts endorsed to us.

Process Commission
Percentage

Curing/ Buckets 15-25%

Recovery & Written-off 20-30%

Small Claims 35%

Contact Us

For any queries you can reach us at:

Landline: +632-846-2924
+632-846-2894

Mobile: +63917-300-6176

Email: tinmontano@iconphils.com
Thank You!!!