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JAMES ZENGER SURVEYED OVER 60,000 EMPLOYEES TO SEE

WHICH LEADERSHIP CHARACTERISTICS MADE LEADERS


“GREAT” IN THE EYES OF THEIR EMPLOYEES. TWO OF THE
CHARACTERISTICS THAT ZENGER LOOKED AT WERE
“RESULTS-FOCUS” AND “PEOPLE-FOCUS,” AND HE FOUND
THAT NEITHER CHARACTERISTIC CONSISTENTLY
PRODUCED GREAT LEADERSHIP.
LEADERS WHO PRIMARILY FOCUSED ON RESULTS WERE
SEEN AS GREAT JUST 14% OF THE TIME, AND LEADERS
WHO PRIMARILY FOCUSED ON PEOPLE WERE SEEN AS
GREAT ONLY 12% OF THE TIME.
RESULT FOCUS
MANAGING PERFORMANCE
MINDED VS.
RESULTS FOCUSED EMPLOYEES
There are often two different kinds of employees
within the workplace: those who are performance
minded and those who are results focused.
PERFORMANCE MINDED: WORKS TO ACHIEVE A
VALUABLE, STRATEGIC PROCESS TO GET TASKS
DONE EFFICIENTLY.
• Focuses on doing a good, quality job
• Betters their abilities
• Consistently looks for improved strategies to help advance the
company
• Highly motivated
• Steps up to the plate with new innovations
RESULTS FOCUSED: WORKS TO ACHIEVE AN OUTCOME
RATHER THAN FOCUS ON THE PROCESS IT TAKES TO GET THERE.
IT IS ABOUT ALIGNING THE EMPLOYEE’S KEY SKILLS AND
SETTING PLANS FOR THE DELIVERY OF CERTAIN RESULTS.

• Achieves those results in order to be successful within their company


• Continuously sets realistic goals to further themselves within their
company
• Very openminded
• Has strong relationship-building skills
• Demonstrates flexible approaches to projects
• Both of these employee types have leadership advantages and challenges
depending on the workplace. However, performance minded employees
benefit a company in the long run because of the SMARTe goalsthat they
set:
• (Specific) the details of what needs to be done, (Measurable) a process
that can be measured, (Action-Oriented) actions that help build
understanding of the process among their coworkers, (Results) results
that indicate what needs to happen, (Time-bound) a set date for
completion, and (environment) a description of their available resources.
Trudy Knoepke-Campbell, the director of workforce planning at HealthEast
Care System, calculated the cost savings due just to improvements in
turnover at over $2 million per year when using performance-based
profiles*. The company as a whole is able to pick out the weakest links
within their team based on their key abilities through performance. For
those who have best performance as their goal, their companies will grow
within their systems as their process continuously improves and adjusts to
changes made. This is a long-term advantage as the company will be able to
efficiently adjust to impeding changes.
• It can be assured that results minded employees will get the job done. They
quickly discover what resources are valuable and will therefore be focused on the
right tasks. The short-term goal of quickly increasing profitability will be met.
These employees are focused on the end results which will continuously help
grow the company. Results focused employees may find problems within a
process but don’t usually want to use their time creating alternate solutions so
instead they may find a quicker process elsewhere as a temporary placement of
the bigger issue so that they can get their results they set out for.
You can recruit both of these types of employees
to broaden your workforce diversity. It is
important so take some time to analyze whether
your coworkers are driven by performance or
results and adjust your business strategy suitably.
REFERENCES:
• https://www.theoverturegroup.com/blog/managing-performance-minded-vs-results-
focused-employees/
• https://www.talentsmart.com/articles/5-Incredible-Things-That-Happen-When-You-
Focus-On-Results-And-People-2147446643-p-1.html