CONFLICT

&
COLLABORATION
 Sources Of Conflict

 Organisational Change
 Personality Clashes
 Value & Perception
Differences
 Threat to status
 Classification Of Conflict

 Intrapersonal Conflict ( Role Ambiguity )

 Interpersonal Conflict ( Image & Status )
 Intergroup Conflicts
Classification of Conflict Contd…..
The Conflict Process
 Stage I: Potential Opposition or
Incompatibility
 Communication
 misunderstandings, and “noise”

 Structure
 Size and specialization of jobs

 Jurisdictional clarity/ambiguity

 Member/goal incompatibility

 Leadership styles (close or participative)

 Reward systems (win-lose)

 Dependence/interdependence of groups

 Personal Variables
 Differing individual value systems

 Personality types
Stage II: Cognition and Personalization

Conflict Definition

Negative Emotions Positive Feelings

 Stage III: Intentions

Cooperativeness:
• Attempting to satisfy
the other party’s
concerns.
Assertiveness:
• Attempting to satisfy
one’s own concerns.
Stage III: Intentions (cont’d)
Stage III: Intentions (cont’d)
Dimensions of Conflict Management
 Conflict Management

 Video\Power politics and conflict

management\Power, Politics & Conflict in
Organization.mp4
 Stage IV: Behavior
Party’s Behavior

Other’s Reaction
 Stage V: Outcomes
 Functional Outcomes from Conflict
 Increased group performance

 Improved quality of decisions

 Stimulation of creativity and innovation

 Encouragement of interest and curiosity

 Provision of a medium for problem-solving

 Creation of an environment for self-evaluation and

change
 Stage V: Outcomes (cont’d)

 Dysfunctional Outcomes from Conflict

 Development of discontent
 Reduced group effectiveness
 Retarded communication
 Reduced group cohesiveness
 Infighting among group members overcomes
group goals
Negotiation
Bargaining Strategies
 The
Negotiation
Process
Conflict Negotiation Game
 Infosys Saga –Could it have
been handled differently
 https://www.youtube.com/watch?v=6Z9b
wzUpmcE
 https://www.youtube.com/watch?v=FX3Pj
1d3Z3Y
 https://www.youtube.com/watch?v=Xq60
V6e98s0
https://www.youtube.com/watch?v=7PUTN
BUDrxo
 Thank you